Experience

Commerzbank Digital Technology Centre Bulgaria

• Bulgaria
• IT Services and IT Consulting
• 300 - 400 Employee

• Scrum Master

  • Mar 2023 - Present



Crypto.com

• Singapore
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Apr 2022 - Aug 2022

  - Project management (Waterfall and Agile) - Internal stakeholder management (Serving as a liaison between Customer Support and all internal departments) - KPI & SLA management - Performance management & Sustainability - Team development - Process improvement - Change management - Project management (Waterfall and Agile) - Internal stakeholder management (Serving as a liaison between Customer Support and all internal departments) - KPI & SLA management - Performance management & Sustainability - Team development - Process improvement - Change management



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Apr 2017 - May 2021

  - Internal and cross-functional project management - Lead, manage, develop and motivate a large team of specialists, ensuring each member adheres to all processes, work instructions, and policies;- Improvement of the work processes, internal communication, and organization structure;- Internal stakeholder management (Serving as a liaison between the team and all internal departments)- Managing customer issues and escalations;- CAPA action management - Financial and resourcing forecasting Show less

• • Apr 2017 - Jan 2019

  - Lead and manage the Deal Governance team- Project management -Transitioning the workload from onshore to best shore location by building KT plans and coordinating all the stakeholders;- Managing the employee engagement process with all the applied responsibilities.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Apr 2015 - Apr 2017

  - Supervises a mixed team of IT back office specialists- Observation, feedback, and improvement of the work processes, internal communication, and organization.- Interfaces with managers and business representatives within and outside HPE with reference to customer issues and escalations. - Nurture a customer-focused service culture of flexibility, responsiveness, and innovation;- Ensures Compliance with Data privacy/confidentiality norms related to outsourcing models- Develops and implement staffing plans Show less

• • Apr 2010 - Apr 2015

  - Leading a team of 20+ administrative assistants supporting UK&I region;- General IT support;- Review of new business requests;- Coordination and workload balancing;- Team motivation

• • Mar 2009 - Nov 2013

  Supporting UK managers in performing their daily tasks.- Set up and coordinate meetings and conferences. - Create and modify documents such as invoices, reports, memos, letters, and financial statements using word processing, spreadsheet, database, and/or other presentation software such as Microsoft Office, QuickBooks, or HP tools.



GRAFFITI BBDO Sofia

• Bulgaria
• Advertising Services
• 1 - 100 Employee

• Copywriting trainee

  • May 2010 - Aug 2010



Advertising Agency Deja Ltd.

• Bulgaria
• Advertising Services
• 1 - 100 Employee

• Corporative clients B2B Consultant

  • Sep 2008 - Mar 2009

  - Business Development - Account communication - Project creation - Customer proposals management - Business Development - Account communication - Project creation - Customer proposals management



MBMD Sociology Company

• Sofia, Bulgaria

• Computer Specialist

  • Oct 2007 - May 2008

  - Website traffic growth - Development and participation in sociological studies - PSPP data entry and processing - Website traffic growth - Development and participation in sociological studies - PSPP data entry and processing