Experience

Tools for Brokers

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical support specialist

  • Nov 2019 - Present

  -Providing technical support within a B2B segment-Assisting with general support of company and external software-Helping in installing and configuring specialised software-Performing initial testing of software behaviour as well as providing the results to dev team -Providing technical support within a B2B segment-Assisting with general support of company and external software-Helping in installing and configuring specialised software-Performing initial testing of software behaviour as well as providing the results to dev team



Wheely

• United Kingdom
• Software Development
• 100 - 200 Employee

• Client support specialist

  • Dec 2017 - Oct 2019

  -Helping solving the technical issues with the app;-Technical and infromational support for the driver and clients in Russia and England;-Creating reports about technical issues in Atlassian Jira;-Working with the ticket system in the Helpdesk; -Helping solving the technical issues with the app;-Technical and infromational support for the driver and clients in Russia and England;-Creating reports about technical issues in Atlassian Jira;-Working with the ticket system in the Helpdesk;



METRO Cash and Carry Russia

• Senior Sales Specialist

  • Dec 2016 - Aug 2017

  -Administrative support of client managers;-Working with client orders in specialized software(CRM, CFM);-Communication and feedback with other departments of the company in order to aid the client;-Working with A-clients and federal level ones; -Administrative support of client managers;-Working with client orders in specialized software(CRM, CFM);-Communication and feedback with other departments of the company in order to aid the client;-Working with A-clients and federal level ones;



International Travel Network

• United States
• Travel Arrangements
• 300 - 400 Employee

• Client Sales Manager

  • Dec 2015 - Nov 2016

  - Working in specialized software;- Consulting local clients about the companies services;- Selling the companies services;- Maintaining good long-term relations with the client;- Providing support and technical data to other structures of the company; - Working in specialized software;- Consulting local clients about the companies services;- Selling the companies services;- Maintaining good long-term relations with the client;- Providing support and technical data to other structures of the company;



Zet-avto

• Quality Control Manager

  • Aug 2014 - Aug 2015

  -Quality control of incoming and outgoing phone calls;-Processing the personal files of employees;-Processing the statistical data regarding the phone calls;-Processing the statistical data regarding the sales of Auto Parts and Services;-Improving the quality of the process of the conversation with the costumer;-Detecting the errors and helping in removing them;-Training the client managers;-Training the call-center operators;-Solving the problems with the network connection;-Verified the reports on sales of Auto Parts and Services managers;



Orange

• France
• Telecommunications
• 700 & Above Employee

• Customer Operations specialist

  • Jul 2012 - Aug 2014

  - solving issues regarding the unprocessed requests and the services that are "out of order";- communicating and giving feedback to technical, fraud and front-office departments;- training a part of newcomers regarding the practical part of the job;- working in a small group of employees that are responsible for the initial part of testing of services;- was conducting the casual correspondence between the departments in and outside the country; - solving issues regarding the unprocessed requests and the services that are "out of order";- communicating and giving feedback to technical, fraud and front-office departments;- training a part of newcomers regarding the practical part of the job;- working in a small group of employees that are responsible for the initial part of testing of services;- was conducting the casual correspondence between the departments in and outside the country;



Common Application Centre at the Hungarian Embassy in Chisinau

• Consular Administrator

  • Apr 2010 - Jul 2012

  - helping the clients to apply vor visa;- elicited the fictive documents;- conducted interviews by telephone;- during some interviews in person, conducted by Consuls, was present as a translator;- was responsable for business and casual corespondence with applicants and organisations via e-mail, regarding the questions and problems in applying at the Common Visa Center; - helping the clients to apply vor visa;- elicited the fictive documents;- conducted interviews by telephone;- during some interviews in person, conducted by Consuls, was present as a translator;- was responsable for business and casual corespondence with applicants and organisations via e-mail, regarding the questions and problems in applying at the Common Visa Center;