Mutiara Irfarinda

Learning Strategist at PT Asuransi BRI Life
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Contact Information
us****@****om
(386) 825-5501
Location
Depok, West Java, Indonesia, ID
Languages
  • English Full professional proficiency
  • Indonesian Native or bilingual proficiency
  • Japanese Limited working proficiency
Skills

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Bio

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Credentials

  • IELTS Preparation Class
    EF English First
    Jan, 2015
    - Oct, 2024
  • 12th International Conference on Thai Studies
    University of Sydney
    Apr, 2014
    - Oct, 2024
  • International Science Art Festival
    Universitas Gadjah Mada
    Oct, 2013
    - Oct, 2024
  • Semi-finalist Nutrifood Leadership Awards
    Nutrifood
    Sep, 2013
    - Oct, 2024
  • The Best Campus Tour Guide
    Bogor Agricultural University
    Mar, 2013
    - Oct, 2024
  • General Champion in History lesson
    SMAN 5 Bekasi
    Apr, 2011
    - Oct, 2024
  • Delegation in workshop Fun with English
    Australian Government Department of Employment
    Feb, 2011
    - Oct, 2024
  • Delegation in ASEAN School Tour
    ASEAN Youth Organization
    Sep, 2010
    - Oct, 2024
  • The Winner of Speech Contest
    SMPN 9 Bekasi
    Aug, 2007
    - Oct, 2024
  • The Winner of News Reading Competition
    English Language Programs
    Feb, 2007
    - Oct, 2024

Experience

  • PT Asuransi BRI Life
    • Indonesia
    • Insurance
    • 300 - 400 Employee
    • Learning Strategist
      • Jul 2019 - Present

  • Mitracomm Ekasarana
    • Indonesia
    • Human Resources Services
    • 700 & Above Employee
    • Corporate Trainer
      • Nov 2017 - Jul 2019

      Deliver material softskill training for call center(Hello Danamon, Halo BCA, H3i, Grab Telesurvey, Modena, Lexus, Traveloka, BTPN, Telkomsel, OCBC, Indosat) Deliver material softskill training for call center(Hello Danamon, Halo BCA, H3i, Grab Telesurvey, Modena, Lexus, Traveloka, BTPN, Telkomsel, OCBC, Indosat)

  • amalan international
    • Indonesia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Service Consultant
      • Aug 2016 - Jul 2017

      - Place outbound follow-up calls to sales leads, explain the benefit of amalan’s services and persuade potential customers to complete and submit an application.- Communicate with customers in writing. Prepare standard documents to sign up customers based on amalan templates.- Answer questions about our service and the company to sales leads, and provide status updates to existing customers. Ensure customer understanding and satisfaction.- Assist customers with any problems experienced with our service and inform the appropriate team member to find a solution.- Meet Quality Assurance Requirements and other key performance metrics.

  • KVB
    • Indonesia
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Junior Public Relation
      • Mar 2016 - Aug 2016

  • AXA Mandiri Financial Services
    • Indonesia
    • Insurance
    • 700 & Above Employee
    • Financial Advisor
      • Jun 2015 - Jan 2016

  • Bogor Agricultural University
    • Indonesia
    • Higher Education
    • 700 & Above Employee
    • Bachelor of Communication and Community Development
      • Sep 2011 - Jun 2015

      Goodwill International Scholarship.Mastering the theoretical concept of the knowledge areas of sociology, anthropology, social psychology, communication, human ecology, education, population, and the theoretical concept of a special section in the fields of education, communication development, political ecology, rural sociology and community development, in order to play a role as an educator, communicator development and workers' community development and social responsibility. Goodwill International Scholarship.Mastering the theoretical concept of the knowledge areas of sociology, anthropology, social psychology, communication, human ecology, education, population, and the theoretical concept of a special section in the fields of education, communication development, political ecology, rural sociology and community development, in order to play a role as an educator, communicator development and workers' community development and social responsibility.

  • Agroedutourism IPB
    • Campus Tour Guide
      • Mar 2013 - May 2015

  • OpenRice.com
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Business Development
      • Feb 2015 - Apr 2015

      Openrice is a culinary website and my job is looking for unique resto to be offered to make a deal with us. The deal include give their promotion or banner to be published in openrice website. Openrice is a culinary website and my job is looking for unique resto to be offered to make a deal with us. The deal include give their promotion or banner to be published in openrice website.

  • Mafia Clubs
    • English Tutor
      • Aug 2012 - Aug 2014

      Teaching english for the entry level, first level of college student or third grade of Senior High Teaching english for the entry level, first level of college student or third grade of Senior High

Education

  • University of Indonesia
    Master of Social Work - MSW, Social Welfare
    2016 - 2018
  • Institut Pertanian Bogor (IPB)
    Bachelor of Communication and Community Development, Communication and Community Development
    2011 - 2015
  • SMAN 5 Bekasi (international Class)
    SCIENCE, NEM : 53.60
    2008 - 2011
  • SMPN 9 Bekasi
    NEM: 31.20
    2005 - 2008
  • SD Islam Al-Fajar
    1999 - 2005
  • TK Islam Al-Fajar
    1997 - 1999

Community

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