Experience

Richards Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Feb 2020 - Present

  Beaver Dam, Wisconsin, United States Manage large Commercial accounts, Sales Agent.



American Family

• Casualty Claims Adjuster

  • Sep 2016 - Feb 2018

  • Handle non-injury claims of minor to moderate complexity. Negotiate claims, determine liability, coverage investigation and auto thefts. • Review losses, determine the next step, preserve and maintain all evidence necessary to complete a thorough investigation and determine the proper course of action. • Evaluates subrogation and contribution opportunities. Identifies state-specific differences in policies and contract coverage's and applies to all parties. • Manages individual claim… Show more • Handle non-injury claims of minor to moderate complexity. Negotiate claims, determine liability, coverage investigation and auto thefts. • Review losses, determine the next step, preserve and maintain all evidence necessary to complete a thorough investigation and determine the proper course of action. • Evaluates subrogation and contribution opportunities. Identifies state-specific differences in policies and contract coverage's and applies to all parties. • Manages individual claim inventory and collaborates with peers to achieve unit and branch goals. Works with customers, responds to inquiries, makes appropriate decisions, and closes file as appropriate. • Facilitates communication between customers, agents, vendors and third party administrators and other employees. Provides agents with important claim related information, provides all parties with the claim process and status as appropriate; answers questions and or redirects to other areas. • Supports the team with policy knowledge when needed and by being a team player, designated team SME. Show less



American Family Insurance/ Tonya Feucht Agency

• Agent/Owner

  • Feb 2012 - Jan 2015

  Mayville, WI • Leveraged subject matter expertise to strategically drive sales growth for property and casualty, commercial, farm-ranch, life and health insurance while simultaneously leading 2 direct reports. • Established and maintained key client relationships by utilizing various networking and prospecting tactics. • Developed and implemented needs-based solutions, critical to promoting client retention while generating customer-based referrals. • Conducted effective follow up and policy… Show more • Leveraged subject matter expertise to strategically drive sales growth for property and casualty, commercial, farm-ranch, life and health insurance while simultaneously leading 2 direct reports. • Established and maintained key client relationships by utilizing various networking and prospecting tactics. • Developed and implemented needs-based solutions, critical to promoting client retention while generating customer-based referrals. • Conducted effective follow up and policy revisions for existing clients, with a primary focus on beneficiary changes, claims filing and providing direct deposit forms. • Remain up to date on innovative processes by conducting market research and participating in continuing education courses. • Resourcefully calculated and quoted rates and underwrite based in individual clients prior to submitting applications. • Designed and deployed highly successful training and development initiatives for new hires. • Assessed client claims in timely manner, integral to ensuring prompt inquiry resolution. Show less