Experience

The Farmer's Dog

• United States
• Manufacturing
• 300 - 400 Employee

• Customer Experience Group Lead

  • Dec 2021 - Present

  Provide real-time and structured feedback to team of 8-15 direct reportsIdentify recurring coaching opportunities and build impactful and pointed 1:1s around them with direct reportsReport trends in knowledge gaps to allow Training to address systematicallyHandle escalated phone calls in real time with customersCoach team members on the best way to find information directly Provide constructive feedback and proposed solutions for systems and processes that do not meet the needs of myself and the team as the company scalesAssist with onboarding and offboarding team members along with collaborating with HR To support the team’s needsEnsure team time is tracked accurately and approve Timecards in Justworks Hours for all direct reportsResponsible for understanding, using and instructing systems such as Kustomer, Stripe, TalkDesk, company Customer Relationship Management tool, and Lessonly

• Customer Experience Associate

  • Nov 2020 - Dec 2021

  As a customer experience associate, my daily tasks included assisting customers through emails, text messages and phone calls with empathy, attention to detail, professionalism, effective communication, and knowledge about our product. In this role, I worked collaboratively with a team to resolve customer issues. As an agent, I consistently met and exceeded KPIs for the position. While in the role, I worked alongside our training department to assist with new hire training, our operation department to assist with out reach projects, and also participated in a cross functional project to display a typical day in customer experience.



Campus Advantage

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Manager

  • Aug 2020 - Sep 2020

  Leasing manager of property with 235 beds and growing. I was responsible for with driving leasing efforts along with creating a monthly marketing strategy for the property. This included creating a physical and digital marketing. Along with planning and strategizing, I was responsible for the execution, monitoring and engagement, and data analyzation. I frequently wrote copy for social posts and ads, website content, and email marketing campaigns. Our social media platforms include Youtube, Twitter, Snapchat, Facebook, Instagram, Active Building, and Tik Tok. Programs used daily included: RealPage/Onesite, Canva, SOCI, Microsoft Office and Knock daily.

• Leasing Agent

  • Feb 2020 - Aug 2020

  Leasing agent at a growing student housing property in Manhattan, KS. In this position I used my selling skills to provide prospective renters with the information about our buildings, units, and entire apartment community. I had the opportunity to put my finely tuned communication skills to the test through daily to interactions with future residents, vendors, and people within the community.



U.S. Army Network Enterprise Technology Command

• United States
• Armed Forces
• 700 & Above Employee

• Child and Youth Services Program Associate Instructor

  • Sep 2019 - Sep 2020

  Dance and gymnastics instructor for the Child and Youth Services SKIES program on base. Provided individual and/or group lessons to participants. Instructed classes for those starting at age 1.5 all the way up until age 13. Followed proper protocol set by my higher ups, implemented changes and adjustments to instructional program and planned to meet needs of individual children and youth. Interacted with children and youth using approved child guidance and youth development techniques. Was vigilant in observing classes and children to ensure safety in and out of the scheduled activity time.As a SKIES instructor all care and supervision is in compliance with DoD, Army and local policies, guidance and standards.



Columbus State University

• United States
• Higher Education
• 700 & Above Employee

• Activ8 Instructor

  • May 2019 - Aug 2019

  Activ8 camps are designed to be fun and facilitate hands-on learning for students ages 4-14 without the pressure of homework, tests, or quizzes. Camps cover a variety of subjects including: performing and visual arts, math, writing, science, sports and outdoors, theater and stage play, fashion, etiquette, gardening, and photography. Activ8 Instructors provide supervision and ensure safety and accountability for up to 20 campers age 4-14 throughout the summer. They lead weekly camps of up to 20 campers an create lessons plan and teach camps that adhere to the camp's catalog description.

• Assistant Cheerleading Coach

  • Aug 2018 - Aug 2019



Brookstone Schools

• United States
• Education
• 1 - 100 Employee

• Cheerleading Coach

  • Aug 2018 - Aug 2019

  Assisted with cheer related events during the 2018-2019 cheerleading season . This includes providing proper coaching for various skills, maintaining a safe environment for high school athletes, and providing transportation to away games. Assisted with cheer related events during the 2018-2019 cheerleading season . This includes providing proper coaching for various skills, maintaining a safe environment for high school athletes, and providing transportation to away games.



Varsity Spirit

• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Representative

  • Oct 2017 - Aug 2018

  In this position I worked daily with current and prospective accounts to build relationships and educate them of their needs and our products. This sales position was more than putting an athlete in a specific uniform or t-shirt. It opened the door to the world of sales and taught me how to sell myself and product.My experiences in this position lead me to become more knowledgable within the industry of cheer and dance. I learned how to communicate and listen to those I was working with.Technologies I worked with in-depth include SalesForce, Microsoft Offices, company specific apparel and fashion software, and order management system software.



PracticeMatch

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Physician Marketing Coordinator

  • Feb 2017 - Sep 2017

  Part of marketing team that attended a number of national healthcare association trade shows career fairs, and conventions to help build company brand awareness in the industry. Built strong networking and customer service skills while directly connecting with healthcare providers and healthcare recruitment leaders nationwide. Assisted with creation of marketing material for social media platforms, print pieces, email blast, press releases, and web pages/blogs.

• Marketing Intern

  • Apr 2016 - Feb 2017

  Worked with a variety of marketing operations conducted in-house. Responsible for social media marketing on all platforms (Facebook, Instagram, Twitter, LinkedIn). This included planning, content management, and analyzing statistics. Created strategic content schedules and all content for the platforms. Also assisted in writing copy for the web to help increase website traffic and paper marketing materials to reach new targets. Public Relations Responsibilities such as writing press releases and other digital communication materials were done during this internship.



Lindenwood University

• United States
• Higher Education
• 700 & Above Employee

• Cheerleading Team Social Media Coordinator and Squad Representative

  • Aug 2014 - May 2016

  As a student worker under the cheerleading program, I was given the main responsibility of running the social media platforms of the team. I created graphics, took video and pictures, and posted all materials. I had the task of writing web articles for the athletics website about various topics related to the spirit program.I also represented the team at community events, campus events, performances, and recruitment opportunities. As a student worker under the cheerleading program, I was given the main responsibility of running the social media platforms of the team. I created graphics, took video and pictures, and posted all materials. I had the task of writing web articles for the athletics website about various topics related to the spirit program.I also represented the team at community events, campus events, performances, and recruitment opportunities.



River City Rascals

• Communications and Promotions Fall Semester Intern

  • Aug 2015 - Dec 2015

  Working with the River City Rascals gave me the opportunity to be responsible for various game day operations work such as ticket sales, on-field promotions, special event management, following inclement weather policies, and team store activities.I worked with the front office during the day on social media content and postings, game day preparation, handling phone calls, ticket donations, and representation at events in the community. Working with the River City Rascals gave me the opportunity to be responsible for various game day operations work such as ticket sales, on-field promotions, special event management, following inclement weather policies, and team store activities.I worked with the front office during the day on social media content and postings, game day preparation, handling phone calls, ticket donations, and representation at events in the community.