Experience

Pro Bono Australia

• Australia
• Internet News
• 1 - 100 Employee

• Business Development Manager – Corporate Partnerships and Sales

  • Oct 2019 - Present

  Business Development Manager - Corporate Partnerships and Sales, I work collaboratively with corporates and for-purpose organisations and develop engagement and advertising strategies to help promote brand, products and services, events and conferences, corporate social responsibility. Key duties and responsibilities:  Reporting to the CEO, responsible for new business development, manage and to grow existing portfolio of partnerships and sales across Australia.  Engage with C-Suite and Corporate Senior Management nationally to build relationship and promote Pro Bono Australia’s sponsorship and partnerships offerings.  Achieve monthly, quarterly and annual revenue targets by offering Digital Media Solutions, Corporate Partnerships across News Sponsorship, Digital Advertising, Social Media advertising, Event Sponsorships and Partnerships.  Actively lead and manage the advertising sales process which includes developing advertising strategy, create proposals, contract negotiation and campaign management.  Manage leads via Salesforce CRM and maintain healthy sales pipeline through business prospecting strategies including calls, emails, LinkedIn, meetings and presentations.  Manage and develop key customer relationships across existing and new clients.



News Corp Australia

• Australia
• Technology, Information and Media
• 700 & Above Employee

• Account Sales Manager

  • Nov 2018 - Jul 2019

  As an Account Sales Manager, I was responsible to engage with retail B2B business across Melbourne to offer customized media and advertising solutions across print and digital marketing. Key duties and responsibilities:  Reporting to the Group Sales Director, responsible for managing and growing existing portfolio of territory accounts and new Business Development across Melbourne.  Establish and build strong client relationship with businesses and be their trusted advisor to help them grow and achieve business objectives through effective media, advertising and marketing strategies across print and digital marketing.  Offer media solutions to business by demonstrating strong understanding of media offerings which include advertising strategies in Herald Sun News & Leader Community News and Digital Marketing products – Display Advertising, Social Media, SEO, SEM, Google Adwords and website development.  Identify new business opportunities, project manage key campaigns and monitor campaign performance.  Manage and grow sales pipeline through business prospecting, cold calls and emails.  Present innovative business solutions to potential clients through direct communication i.e. face to face meetings, presentations, telephone calls and/or via email.  Actively and successfully manage the advertising sales process including developing advertising strategy, create proposals, pricing negotiation and campaign management.



Swinburne University of Technology

• Australia
• Higher Education
• 700 & Above Employee

• Future Students Team Manager

  • May 2017 - Sep 2018

  At Swinburne University, I have worked as an Operations Manager - Future Students in Student Services department contributing to the achievement of domestic and international student enrolment targets across all Swinburne programs. Key duties and responsibilities include:  Work collaboratively with the Deputy Director to develop operational plans and key recruitment sales strategies in enhancing student experience and drive increased student recruitment and enrolment outcomes.  Lead a team of course advisors and officers to provide a high-quality service for future student enquiries over multiple communication channels – inbound and outbound calls, emails and LiveChat.  Work collaboratively to develop and implement key initiatives, student recruitment and sales strategies, manage projects and develop ongoing processes to enhance student experience.  Build effective relationships and coordinate campaign activities by collaboratively working with Admissions, Marketing, Channel Communications, Student Recruitment and TAFE Business Partners to deliver student conversion focused strategies. Key achievements:  Project managed end-to-end setup and operations for the new Future Students Enquiries Team at the University which involved operational planning, budgeting, recruitment and training, IT and Service delivery requirements and end-to-end process implementation.  Achieved 25%+ increased offer acceptance & enrolment numbers by setting up follow-up campaigns across higher education and vocational education programs.  Collaboratively implemented Oracle RightNow CRM systems. Set up Integrated Voice Recognition (IVR) systems and LiveChat to enhance customer experience.



Stellar

• Australia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Campaign Manager

  • Jun 2013 - Jun 2017

  At Stellar, I have worked as a Campaign Manager delivering contact centre and business process outsourcing solutions to Australia’s leading organisations. Being a part of the leadership team, I have successfully managed and lead day-to-day operations for clients:  Save The Children  Department of Health - My Aged Care  National Broadband Network  Simply Energy  Manage operational requirements and communications between client across Australia & New Zealand to ensure delivery of operational performance.  Improve operational systems, processes and policies in support of client objectives, support better management reporting, information flow, business processes and organisational planning.  Implement go-to-market strategies, deliver, plan and manage projects, project budgets, resource planning and perform project post implementation reviews.  Maintain and build effective client relationships, attend meetings with Project Managers, Marketing, Program & Campaign Managers.  Manage staff performance by effectively using performance management techniques: GROW model, Continuous Improvement methodologies. Key Achievements:  Awarded as the "Team Leader of the Year - 2016" based on performance, KPI achievements and staff retention.  Measurable increase on Save The Children campaigns revenue and profits; increased EBIT margin from 4% to 15% + from August 2013 till January 2015.



OCIS

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Manager

  • Aug 2007 - Mar 2013

   Lead a team of Sales Consultants to deliver performance and exceptional customer service related to broad range of Optus Telecommunication products and services.  Implement go-to-market strategies, deliver, plan and manage projects, project budgets, resource planning and perform project post implementation reviews.  Achieve and exceed team’s monthly revenue goals and targets..  Encourage and develop sales strategies to achieve overall objectives by efficiently using the organisations available resources.  Assist with implementation of new processes and procedures, analyse data for performance trends that will help to improve team’s efficiency. Key achievements:  Achieved annual gross team revenue of over $1.5M for the financial year ending 2012.  Achieved gross team revenue of $200K+ in the months of February, March & May in 2012.  Successful implementation of Value Based Selling Call (VBSC) process across the service yielding higher conversion and sales numbers across the business.



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Insurance Executive

  • Mar 2005 - Feb 2007

   Process Customer complaints with regards to Life Insurance and Mortgage Endowment Policies, assess claims, calculate claim compensation of the policy holders and process payments. As the insurance industry in UK is regulated by stringent laws under the Financial Services Authority, hence ensured that all complaints are dealt immediately to minimise any complaint breach.  Deliver comprehensive training programs to new employees that included product knowledge, processes and system training.  Manage and monitor the performance of new employee’s in regards to their set KPI’s & ensure that their SLA’s are met during the routine course of business.  Contribute towards process improvements in collaboration with other areas of the .



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Account Supervisor

  • Aug 2003 - Feb 2005

   Provide customer service to Credit Card account holders and negotiate payment terms on overdue accounts.  Manage escalation enquires related to corporate account and high value business customers to ensure that any escalations and complaints are dealt with priority  Conduct product refreshers to ensure that the entire team is at par with the product and process knowledge.  Provide customer service to Credit Card account holders and negotiate payment terms on overdue accounts.  Manage escalation enquires related to corporate account and high value business customers to ensure that any escalations and complaints are dealt with priority  Conduct product refreshers to ensure that the entire team is at par with the product and process knowledge.