Experience

CONNECT, powered by American Family Insurance

• United States
• Insurance
• 300 - 400 Employee

• Director- IT Information Management

  • Aug 2022 - Present

  Provide strategic and operational leadership in the design and development of the company's internal and customer applications. Work closely with the business to effectively translate business strategy and objectives into technological capability, while collaborating with Architecture to assure technological compatibility and compliance with the architectural road map. Drive strategy and manage on- and off-shore resources, both internal and vendor provided, to ensure best in class solutions that are high quality, cost effective (on budget), sustainable, and market leading.



Homesite Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Program Manager

  • Oct 2019 - Aug 2022

  As the Senior Program Manager of Homesite's IT Planning & Measurement team I am responsible for the framework, fabrication and governance of key IT programs and department performance metrics. As well as providing assistance during the annual planning and budget process through partnership with all functions to identify deliverables, needs, and estimates.

• Billing Program Manager

  • Jan 2016 - Sep 2019

  Within the Operations Team I assist as a strategic change agent to drive the formulation and execution of key initiatives to support the growth of Homesite by process improvement, implementation, and development. I work closely with IT, Finance, and the Call Center to provide expertise in ensuring that key development milestones are achieved and that the Billing Program is compliant, cost effective, and meets the needs of our customers.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Director of Project Initiatives

  • May 2014 - Dec 2015

  Reporting to the Financial Systems Infrastructures Vice President, I provide leadership and oversight for project management processes, activities, and progress within the Financial Systems Initiatives department, and for Finance led initiatives that are in line with our corporate strategy. I ensure essential project management practices are established within the Financial Systems Initiatives department, work with project leads to develop their project management capabilities, ensure that required project management activities are upheld, and ultimately, projects are delivered on time, according to specifications and within budget. I am also responsible for maintaining the overall department project road map, monitoring project status, managing project issue logs and preparing monthly status reports for FSI projects to be shared with the North America Finance Leadership Team. Within this role I also actively support the IT governance process for Finance related requests by working with key stakeholders to explain priorities and to rationalize the approval or denial of submitted projects.

• Project Manager (Functional)

  • Sep 2010 - Dec 2015

  Utilize PMI Project Methodologies to support the Finance for Value Initiative and the Financial Systems Initiatives PMO.



M&T Bank

• United States
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Sep 2008 - Jul 2010

  Managed the Consumer Post Closing Department, while working on transformation projects. Managed the Consumer Post Closing Department, while working on transformation projects.



Bank of America

• Customer Service Specialist

  • Aug 2006 - Sep 2008

  Worked on the Escalation Team within the Bank of America Mortgage Servicing Department. Worked on the Escalation Team within the Bank of America Mortgage Servicing Department.