Technical Project Manager

• Nov 2022 - Present

Project Manager tasked with the oversight of four Applications, mobile applications with main project responsibility for the Google Workspace Enterprise Edition for the United States Agency for International Development (USAID) • Responsible for leading weekly status meetings, developing project work schedules, oversight of internal project staff meetings, and the presentation of enterprise architecture of the new systems • Provides oversight of managing and the allocation of contract… Show more Project Manager tasked with the oversight of four Applications, mobile applications with main project responsibility for the Google Workspace Enterprise Edition for the United States Agency for International Development (USAID) • Responsible for leading weekly status meetings, developing project work schedules, oversight of internal project staff meetings, and the presentation of enterprise architecture of the new systems • Provides oversight of managing and the allocation of contract resources to ensure the on-time and below-budget delivery of service. • Lead and successfully delivered several high-profile projects to migrate data from USAID’s network to the Google Cloud. • Leading the effort to migrate a new USAID Bureau from legacy network and processes to the Google Workspace which includes standing up a new response to an international disaster and achieving old response documents. • Effectively communicate to the customer on the status of the project both in written form and orally. • Successfully worked in coordinating with other teams like server operations and messaging to accomplish tasks. • Responsible for interacting with Information Assurance (IA) and CSIRT to ensure proper security posture is enforced. • Managed and updated all requirements as well as system requirements documents to ensure compliance with user requests and to facilitate new enhancement system integration. • Successful in working with the customer and the technical team in problem solving. • Responsible for identifying and monitoring risks in a risk register on all projects. • Accountable for all project deliverables and act as the POC for all stakeholders as well as approving all documents for system enhancements, code fixes, and configuration • Oversaw multiple technologies including integrating COTS products into current application systems and upgrading old platforms and databases to newer versions.

Google (G Suite) Developer | Administrator

• Feb 2020 - Nov 2022

Configuring G Suite applications and security policies for G Suite apps, monitoring of apps, review and implementation of new G Suite features, support on-going operations and maintenance activities. Work independently and collaboratively on multi-disciplined project team supporting an Agile development methodology. Contribute to detailed design and architectural discussions as well as customer requirements sessions to support the implementation of G Suite applications. Interact with a… Show more Configuring G Suite applications and security policies for G Suite apps, monitoring of apps, review and implementation of new G Suite features, support on-going operations and maintenance activities. Work independently and collaboratively on multi-disciplined project team supporting an Agile development methodology. Contribute to detailed design and architectural discussions as well as customer requirements sessions to support the implementation of G Suite applications. Interact with a multi-disciplined team to clarify analyze, assess requirements. Actively involved in the deployment, configuration and testing of G Suite applications and new features.

Civil Affairs Brigade S6 (IT Manager)

• Mar 2022 - Present

Executive Officer (Operations Manager)

• Feb 2020 - Feb 2022

Executive Officer of the 392nd Bravo Company consisting of 170 Soldiers, including 8 full time Soldiers and Civilians, organized into a Company Headquarters and three tactical Signal platoons. Serves as principal assistant to the Company Commander and key staff integrator to free the Commander from routine details of staff operations and the management of the Headquarters. Responsible for directing efforts associated with the logistical, administrative, and fiscal management of a Signal… Show more Executive Officer of the 392nd Bravo Company consisting of 170 Soldiers, including 8 full time Soldiers and Civilians, organized into a Company Headquarters and three tactical Signal platoons. Serves as principal assistant to the Company Commander and key staff integrator to free the Commander from routine details of staff operations and the management of the Headquarters. Responsible for directing efforts associated with the logistical, administrative, and fiscal management of a Signal Company with world-wide contingency missions; communicates as a liaison between the Commander, staff, and subordinate units; directs staff coordination to align with the Commander's intent as well as supporting subordinate unit success. Ensures the best quality of life for Soldiers and their families. Develops subordinate leaders through an active professional development program, emphasizing coaching, counseling, and mentoring and responsible for maintenance and accountability.

Chief Accountability Officer (Program Manager)

• Nov 2018 - Jan 2020

Supervised over 20 members that manage administration for over 4,600 personnel across 12 key countries in East Africa through the Strength Management Office, Joint Reception Center, Joint Personnel Center and Joint Administrative Center. Principle adviser to the J1 Deputy Director on Accountability within the Combined Joint Operations Area, Noncombatant Evacuation Operations, in/out processing, redeployments, branch-specific evaluations, readiness, personnel gains and losses, Special Liberty… Show more Supervised over 20 members that manage administration for over 4,600 personnel across 12 key countries in East Africa through the Strength Management Office, Joint Reception Center, Joint Personnel Center and Joint Administrative Center. Principle adviser to the J1 Deputy Director on Accountability within the Combined Joint Operations Area, Noncombatant Evacuation Operations, in/out processing, redeployments, branch-specific evaluations, readiness, personnel gains and losses, Special Liberty policies, and procedures. Responsible for coordinating with 6 Coalition Partners and 5 African Nations to help build partner capacity in a key strategic region of the world.

Platoon Leader (Manager)

• May 2017 - Nov 2018

Assigned to Bravo Company, 392nd Expeditionary Signal Battalion. Responsible for providing maneuver units network and communication solutions in a tactical environment. Managed the development and growth of 42 soldiers specializing in information systems, networking, and satellite communication. Responsible for over $10 Million worth of hardware and assemblages with zero loss incidents. Trained in radio and SATCOM theory, networking, information security, Signal Corps history, various Army… Show more Assigned to Bravo Company, 392nd Expeditionary Signal Battalion. Responsible for providing maneuver units network and communication solutions in a tactical environment. Managed the development and growth of 42 soldiers specializing in information systems, networking, and satellite communication. Responsible for over $10 Million worth of hardware and assemblages with zero loss incidents. Trained in radio and SATCOM theory, networking, information security, Signal Corps history, various Army information systems, and utilizing troop leading procedures.

Watch Officer

• Mar 2022 - Dec 2022

Monitors a Wide Area Network consisting of DHS HQ and its 22 components to maintain availability, confidentiality, and integrity of the network, systems, and applications. Oversees the day-to-day management of a 24 x7 Network Operations Center (NOC) comprised of first and second level service desk support. Performs procedures responding to network incidents including initial triage, identifying prioritization, and processing escalations to level three and service provider… Show more Monitors a Wide Area Network consisting of DHS HQ and its 22 components to maintain availability, confidentiality, and integrity of the network, systems, and applications. Oversees the day-to-day management of a 24 x7 Network Operations Center (NOC) comprised of first and second level service desk support. Performs procedures responding to network incidents including initial triage, identifying prioritization, and processing escalations to level three and service provider support. Documents findings, route cause analysis, and creates detailed reports for DHS Senior Management on significant incidents regarding network operations. Coordinates network repair efforts with Service Providers to meet Service Level Agreements and Service Level Objectives. Show less Monitors a Wide Area Network consisting of DHS HQ and its 22 components to maintain availability, confidentiality, and integrity of the network, systems, and applications. Oversees the day-to-day management of a 24 x7 Network Operations Center (NOC) comprised of first and second level service desk support. Performs procedures responding to network incidents including initial triage, identifying prioritization, and processing escalations to level three and service provider… Show more Monitors a Wide Area Network consisting of DHS HQ and its 22 components to maintain availability, confidentiality, and integrity of the network, systems, and applications. Oversees the day-to-day management of a 24 x7 Network Operations Center (NOC) comprised of first and second level service desk support. Performs procedures responding to network incidents including initial triage, identifying prioritization, and processing escalations to level three and service provider support. Documents findings, route cause analysis, and creates detailed reports for DHS Senior Management on significant incidents regarding network operations. Coordinates network repair efforts with Service Providers to meet Service Level Agreements and Service Level Objectives. Show less

System Administrator

• Jan 2017 - Nov 2018

Manage and maintain currently supported and subsequent Microsoft Windows Server Operating Systems in physical and virtual operating environments. Assist with hardware and software technology refreshes and ensure milestone compliance while coordinating with application owners to minimize disruptions. Demonstrate day-to-day adherence with change management precepts and practices; responsible for writing Change Requests (CR); and seek CR approvals. Work Remedy tickets and provide initial triage… Show more Manage and maintain currently supported and subsequent Microsoft Windows Server Operating Systems in physical and virtual operating environments. Assist with hardware and software technology refreshes and ensure milestone compliance while coordinating with application owners to minimize disruptions. Demonstrate day-to-day adherence with change management precepts and practices; responsible for writing Change Requests (CR); and seek CR approvals. Work Remedy tickets and provide initial triage of complex tickets. Interface directly with parallel teams when necessary and apply DISA STIGs and resolve security vulnerabilities. Support operational transition of enterprise solutions into production. Show less Manage and maintain currently supported and subsequent Microsoft Windows Server Operating Systems in physical and virtual operating environments. Assist with hardware and software technology refreshes and ensure milestone compliance while coordinating with application owners to minimize disruptions. Demonstrate day-to-day adherence with change management precepts and practices; responsible for writing Change Requests (CR); and seek CR approvals. Work Remedy tickets and provide initial triage… Show more Manage and maintain currently supported and subsequent Microsoft Windows Server Operating Systems in physical and virtual operating environments. Assist with hardware and software technology refreshes and ensure milestone compliance while coordinating with application owners to minimize disruptions. Demonstrate day-to-day adherence with change management precepts and practices; responsible for writing Change Requests (CR); and seek CR approvals. Work Remedy tickets and provide initial triage of complex tickets. Interface directly with parallel teams when necessary and apply DISA STIGs and resolve security vulnerabilities. Support operational transition of enterprise solutions into production. Show less

Regional Field Organizer

• May 2016 - Dec 2016

Managed more than 100 volunteers and community leaders to expand the electorate and register people to vote. Managed phone-banks and built a stronger volunteer base to make calls into the community to gauge support for candidates up and down the ballot. Trained new volunteers and field organizers' on how to effectively register voters, make calls in the community, and get out the vote methods. Organized and facilitated events with candidates and campaign principals. Trained and developed team… Show more Managed more than 100 volunteers and community leaders to expand the electorate and register people to vote. Managed phone-banks and built a stronger volunteer base to make calls into the community to gauge support for candidates up and down the ballot. Trained new volunteers and field organizers' on how to effectively register voters, make calls in the community, and get out the vote methods. Organized and facilitated events with candidates and campaign principals. Trained and developed team leaders to ensure work was delegated and executed with efficiency and accountability. Show less Managed more than 100 volunteers and community leaders to expand the electorate and register people to vote. Managed phone-banks and built a stronger volunteer base to make calls into the community to gauge support for candidates up and down the ballot. Trained new volunteers and field organizers' on how to effectively register voters, make calls in the community, and get out the vote methods. Organized and facilitated events with candidates and campaign principals. Trained and developed team… Show more Managed more than 100 volunteers and community leaders to expand the electorate and register people to vote. Managed phone-banks and built a stronger volunteer base to make calls into the community to gauge support for candidates up and down the ballot. Trained new volunteers and field organizers' on how to effectively register voters, make calls in the community, and get out the vote methods. Organized and facilitated events with candidates and campaign principals. Trained and developed team leaders to ensure work was delegated and executed with efficiency and accountability. Show less

Assistant Manager

• Aug 2014 - Nov 2016

Leading multiple new company initiatives on a district levels across multiple teams and presenting results on a market level. Developing and supporting sales associates, leading to substantial career growth. Operational excellence attributing to a performance efficiency increase of 90%. Driving performance results creating a 300% growth in revenue compared to a YoY basis. Establishing team collaboration and building behavioral practices which contributed to a 133% increase in growth. Top 20%… Show more Leading multiple new company initiatives on a district levels across multiple teams and presenting results on a market level. Developing and supporting sales associates, leading to substantial career growth. Operational excellence attributing to a performance efficiency increase of 90%. Driving performance results creating a 300% growth in revenue compared to a YoY basis. Establishing team collaboration and building behavioral practices which contributed to a 133% increase in growth. Top 20% performer in my role for 2015. Show less Leading multiple new company initiatives on a district levels across multiple teams and presenting results on a market level. Developing and supporting sales associates, leading to substantial career growth. Operational excellence attributing to a performance efficiency increase of 90%. Driving performance results creating a 300% growth in revenue compared to a YoY basis. Establishing team collaboration and building behavioral practices which contributed to a 133% increase in growth. Top 20%… Show more Leading multiple new company initiatives on a district levels across multiple teams and presenting results on a market level. Developing and supporting sales associates, leading to substantial career growth. Operational excellence attributing to a performance efficiency increase of 90%. Driving performance results creating a 300% growth in revenue compared to a YoY basis. Establishing team collaboration and building behavioral practices which contributed to a 133% increase in growth. Top 20% performer in my role for 2015. Show less