Experience

Astyra Corporation

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• LAN Administrator

  • Oct 2023 - Present

  V.C. Summer Nuclear Station



Slaughter Enterprises

• Retired

  • May 2022 - Present



The City of Cayce

• I. T. Support Engineer

  • Oct 2019 - May 2022

  Cayce SC I maintain PCs, Tablets, Phones, Printers, 2 way radios. Dispatch equipment.



Dominion Energy

• United States
• Utilities
• 700 & Above Employee

• Technician-IT III

  • Feb 2010 - Oct 2019

  Jenkinsville, SC Workstation support including PCs, Laptops, Printers, Multi Function devices, Print servers, iPhones. Support for the Emergency Response Organization.

• I.T. Technician III

  • Feb 2010 - Oct 2019

  Jenkinsville, SC



T.M. Floyd

• Systems Consultant

  • Aug 2009 - Feb 2010

  Columbia, SC Performed I.T., workstation support contracted to SCANA Services. Maintained/repaired PCs, Printers/Copiers/Scanners. Provided support for iPhone users



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Technician II

  • Jul 1988 - Aug 2009

  Richmond, Virginia Area, Baltimore, MD. Columbia, SC Monitor the health of all of Sprint's internal and external call centers through the use of Webview, Tonesoft - Reliatel, and HP Openview. Manage the impact of Call Center outages by engaging the necessary stakeholders and fix agents on a conference bridge to fix the issue. Then responsible for facilitating the issue and decreasing Mean Time To Bypass. While noting all necessary changes/fixes made so in the future, we will have a Database of possible fixes to help attain more rapid problem… Show more Monitor the health of all of Sprint's internal and external call centers through the use of Webview, Tonesoft - Reliatel, and HP Openview. Manage the impact of Call Center outages by engaging the necessary stakeholders and fix agents on a conference bridge to fix the issue. Then responsible for facilitating the issue and decreasing Mean Time To Bypass. While noting all necessary changes/fixes made so in the future, we will have a Database of possible fixes to help attain more rapid problem resolution. Built call centers in Richmond, Va, Jacksonville, FL, Indianapolis, Baltimore, Syracuse and Columbia, SC. Maintained call centers in Richmond, Baltimore and Columbia, SC. Maintained a 99.97% uptime. Responsible for repair and maintenance of Desktops, laptops, peripherals, LAN/WAN, Routers, Switches. Show less



Johnston-Willis Hospital

• Biomedical Technician

  • 1986 - 1988

  1401 Johnston Willis Dr. Richmond, VA 23235 Johnston-Willis is a 350 bed hospital with an adjoining Medical Office Building and a Sports Medicine center. I maintained and repaired all types of Biomedical equipment, Computers, Distributed computer systems. Planned, installed and programmed an AT&T System 85 PBX. Programmed and maintained a Barber-Coleman energy management system.



WTVR-TV

• Broadcast Technician

  • 1986 - 1988

  Richmond, V Maintained Broadcast equipment including Cameras, Recorders, Switchers, Audio and Video routing equipment. Built a "Live Truck" from scratch. Assisted in live broadcasts, from a Technical standpoint, both locally and remotely. Built a 2GHz repeater system to relay Video and Audio from the Charlottesville news bureau to Richmond, VA. Helped maintain TV, AM and FM transmitters.



Richmond Bureau of Police

• Patrolman

  • 1977 - 1983