Radmila Rafajlovska

Travel Support Agent at DIB Travel
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Contact Information
us****@****om
(386) 825-5501
Location
MK
Languages
  • English Full professional proficiency
  • Serbian Native or bilingual proficiency
  • Macedonian Native or bilingual proficiency

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Bio

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Credentials

  • Data Protection And Privacy Awareness Course
    Qatar Airways
    Jan, 2019
    - Nov, 2024
  • Amadeus Ticketing Course
    Qatar Airways
    Jan, 2018
    - Nov, 2024
  • Electronic Miscellaneous Documents Course
    Qatar Airways
    Jan, 2018
    - Nov, 2024
  • Handling Bomb Treat Calls Course
    Qatar Airways
    Jan, 2018
    - Nov, 2024
  • Oneworld Staff Travel Procedure
    Qatar Airways
    Jan, 2018
    - Nov, 2024
  • Oneworld Training, Refresher
    Qatar Airways
    Jan, 2018
    - Nov, 2024
  • Safety Management System Course
    Qatar Airways
    Jan, 2018
    - Nov, 2024
  • Amadeus Reservation Course
    Qatar Airways
    Jan, 2017
    - Nov, 2024
  • Driving Customer Service Excellence Course
    Qatar Airways
    Jan, 2017
    - Nov, 2024
  • Office and Information Security Awareness Course
    Qatar Airways
    Jan, 2017
    - Nov, 2024
  • MS Office
    Semos Education
    Jan, 2006
    - Nov, 2024
  • AMADEUS- PNR And Fare Quote-Basic
    Amadeus
    Jan, 1998
    - Nov, 2024
  • IATA- R1-Basic Course For Reservations And Sales
    IATA Training
    Jan, 1995
    - Nov, 2024
  • IATA- T1-Tariffs and ticketing course-basic
    IATA Training
    Jan, 1995
    - Nov, 2024

Experience

  • DIB Travel
    • Sweden
    • Information Technology & Services
    • 1 - 100 Employee
    • Travel Support Agent
      • Feb 2023 - Present

  • Congress Travel Service
    • Reservations Supervisor
      • Jan 2022 - Feb 2023

  • AAM - Skopje
    • North Macedonia
    • Supervisor & Ticketing
      • Jul 2020 - Dec 2021

      Principal Duties: Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding. Principal Duties: Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding.

  • Qatar Airways
    • Qatar
    • Airlines and Aviation
    • 700 & Above Employee
    • Reservation and Ticketing
      • Jun 2017 - Jun 2020

      Principal Duties: Arranges reservations and routing using timetable, issue/reissue/refund tickets, issuance of EMDs, handle customer requirements professionally, support travel agents with seat confirmations, staff ticket officer, prepare daily sales reports, handle telephone calls and face to face passengers whilst at all times carefully following QR procedures and regulations, advise of changes in flight plan or to cancel or confirm reservation. Back up of Sr. R.T.A in dealing with group bookings, fare negotiation. Show less

  • Jetstream Travel
    • Skopje Macedonia
    • CEO & Founder
      • Jun 2011 - Jun 2017

  • T.A. Albatros
    • Skopski, North Macedonia
    • Reservations Sales Specialist
      • 2009 - 2011

      Reservation & Ticketing Reservation & Ticketing

  • NATO
    • Belgium
    • International Affairs
    • 700 & Above Employee
    • Travel Officer
      • 2006 - 2007

  • T.A. BTI Macedonia
    • Reservations Sales Specialist
      • 2005 - 2006

  • T.A. City Travel
    • Reservations Sales Specialist
      • 1999 - 2005

  • T.A. Pella Tours
    • Reservations Agent
      • 1998 - 1999

  • T.A. Silver Tours
    • Manager
      • 1993 - 1998

  • IRIIMPEX
    • Commercial Specialist
      • 1993 - 1993

Education

  • Gymnasium Josip Broz Tito
    1985 - 1989

Community

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