Experience

Cannon Security Products

• United States
• Consumer Goods
• 100 - 200 Employee

• Imports Leader

  • May 2015 - Present

  Importation Knowledge for both US & MX Customs Coordinating INBOND Warehouse & Virtual Warehouse Management Metrics Importation Knowledge for both US & MX Customs Coordinating INBOND Warehouse & Virtual Warehouse Management Metrics



Cannon Safe, Inc.

• Tijuana Area, Mexico

• Customer Service Supervisor

  • Mar 2013 - May 2015

  Manage, delegate, and prioritize high-volume calls and e-mails in a fast-paced environment requiring multi-tasking and decision making. Organize and plan daily operations within the Customer Care team. Respond to internal and external customer service issues and coordinate solutions between internal departments such as stores and distribution centres through e-mail, phone, and chat in a timely and efficient manner. Coach and train Customer Care team members via call coaching, performance metrics/stats and regular meetings. Show less



Conecta Inc

• Sales Associate

  • Aug 2009 - Nov 2009

  Sold Laptops and Cable. · Went to outside events and told potential customers about our services. Sold Laptops and Cable. · Went to outside events and told potential customers about our services.



Nation's Home Bailout

• Administrator

  • Feb 2009 - Jun 2009

  · Took care of 200 Loan officers. · Created emails using Network Solutions. · Assigned Efax to all employees. · Made sure the business cards were created and sent over to Business Card Company, properly done, shipped, and sent safely. · Learned outlook shortcuts, assigning email into Outlook (PO3 only). · Principal's Assistant with any duty that was requested ex: Coffee, installing phones and setting up a computer for new employee, picking up food. Show less



Telcom-Data

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Jul 2007 - Feb 2009

  · Established and operated all telecommunication services. · Hiring phone installers. · Work with software such as ACT!, Tigerpaw, and a small experience on Quickbooks. · Fixed Avaya Handset phones, Merlin Magix, Avaya Partner, & Merlin Legend phone systems. · Shipped phones, phone systems. · President's assistant. · Established and operated all telecommunication services. · Hiring phone installers. · Work with software such as ACT!, Tigerpaw, and a small experience on Quickbooks. · Fixed Avaya Handset phones, Merlin Magix, Avaya Partner, & Merlin Legend phone systems. · Shipped phones, phone systems. · President's assistant.