Experience

ClusterTech Limited

• Hong Kong
• Information Technology & Services
• 1 - 100 Employee

• Senior System Engineer

  • Sep 2018 - Present

• System Engineer

  • Jul 2014 - Sep 2018

  Configure, tune & troubleshoot HPC clusters for clients & internal customers; works with: Linux servers, batch processing system (SLURM, Moab, PBS Pro), Ganglia, Nagios, Infiniband, kernel tuning (scheduler, disk, NUMA awareness), C & shell script debugging. System management & automation using Ansible.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Jan 2012 - Jul 2014

  Repair Apple products and customer relationship. Advise customers on technology usage beyond Apple's technology. Often delegated to handle the more difficult cases, customer service issues, daily operation management and provide coaching to peers. Repair Apple products and customer relationship. Advise customers on technology usage beyond Apple's technology. Often delegated to handle the more difficult cases, customer service issues, daily operation management and provide coaching to peers.



PwC

• Professional Services
• 700 & Above Employee

• Systems Engineer

  • Feb 2010 - Jan 2012

  Hotline, email & desk-side technical support for internal customers, covering Windows, Office & Lotus Notes. Troubleshoot and document issues concerning in-house desktop and web applications. Hotline, email & desk-side technical support for internal customers, covering Windows, Office & Lotus Notes. Troubleshoot and document issues concerning in-house desktop and web applications.



HKAPA Dance 1 Production

• HKAPA Lyric Theatre

• Sound Crew

  • Nov 2011 - Nov 2011

  Assist sound equipment setup & tear down according to instructions from sound designer. Work with SM team to arrange microphone handling to make sure availability during show to actors. Assist sound equipment setup & tear down according to instructions from sound designer. Work with SM team to arrange microphone handling to make sure availability during show to actors.



The Chinese University of Hong Kong

• Hong Kong
• Higher Education
• 700 & Above Employee

• Part-time Student Computer Assistant

  • Aug 2006 - Jul 2009

  Hotline, email & on site support for campus VPN, hostel & Wi-Fi networks. Virus & malware removal for affected clients to ensure overall safety of campus network. Hotline, email & on site support for campus VPN, hostel & Wi-Fi networks. Virus & malware removal for affected clients to ensure overall safety of campus network.