Victor Lam

Program Supervisor at Reena
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Cantonese Limited working proficiency
  • French Elementary proficiency

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5.0

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Joanna E. Samuels M.Ed. RRP, CVRP (in progress)

It is a pleasure and privilege to highly recommend Victor and stress that any employer who hires him is very lucky. From his outstanding work ethic, can-do attitude, dedication and professionalism to his customer-client focused and collaborative approach, Victor is an authentic, competent and credible leader. He is a supervisor's dream team member/employee. He is self directed and a lifelong learner who is always going above and beyond to help others be successful. The diverse youth w/ special abilities whom he job coached plus attended his job search workshops raved about Victor. Further, he has a talent for building trust and rapport with the participants and employers, as well as being a gifted and engaging facilitator. A master pivoter, Victor transitioned to Reena's PPE procurement department during Covid as he saw a need and wanted to continue to make a difference in the lives of the individuals supported by Reena and in the community.

Victoria Ghouchandra, PMP

Victor has been fantastic in his role as a Job Coach and Workforce Specialist and it has been a pleasure acting in the capacity of his direct supervisor within the workplace. Victor has a passion for working with youth and this has led to him becoming a mentor to vulnerable youths and inspiring excellence. The work ethic and passion that Victor showcases on a daily basis increases the drive of his teammates; along with producing work of the utmost quality. Victor is a proven problem solver and shows great self-management, communication, integrity and ambition. As a result, I highly recommend Victor and see great things for the progression of his career. Victor’s initiative led to increased stakeholder satisfaction and the progression of program supports offered to participants.

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Credentials

  • BPM Bulletproof Manager
    Crestcom International
    Apr, 2023
    - Nov, 2024
  • ASIST (Applied suicide intervention skills training)
    LivingWorks
    Feb, 2020
    - Nov, 2024
  • Standard First Aid with CPR-C Certification
    City of Toronto
    Dec, 2018
    - Nov, 2024
  • Crisis Intervention Developmental Training
    Safe Management Group Inc.
    Feb, 2019
    - Nov, 2024
  • Private Security & Investigative Services (Security Guard)
    Ontario Security Training
    Jul, 2014
    - Nov, 2024
  • Emergency First Aid Instructor Certification
    City of Toronto
  • Lifesaving Instructor Certification
    City of Toronto
  • NLS
    City of Toronto
  • Swim Instructor
    City of Toronto

Experience

    • Canada
    • Non-profit Organizations
    • 100 - 200 Employee
    • Program Supervisor
      • Mar 2023 - Present

    • Procurement Coordinator
      • Mar 2020 - Mar 2023

      Procurement and Administration: - Handle all responsibilities and roles of previous Procurement Coordinator which includes but not limited to: Speaking with all existing and new vendors/suppliers, handling existing/old requests, and diagnosing problems within Reena, foundation, group homes and partners. Identify, research, source and coordinate the purchase of goods and services in consultation with the procurement manager.- Manage and handle all Helpdesk tickets in a timely manner while working closely and reporting data to upper management when needed.- Provide support to all locations with item purchases and diagnosis and resolve any issues with suppliers, supervisors, and accounts receivable- Working closely with Procurement Manager to anticipate future purchasing needs through cost analysis and appropriate planning.Fleet Administration: - Coordinate Reena’s issued vehicles (28 Reena vans + 4 leased vehicles) with duties such as, but not limited to sticker renewal, permits, insurance, maintenance, detailing, tire changeover and supports to supervisors with fleet issues. Kept meticulous records of vehicle updates to supervisors/managers.Inventory Management: - Continue to improve, and maintain accurate inventory database, and handle all daily, weekly, and monthly reporting to supervisor and management as required. - Manage the receipts of 100+ suppliers and assist procurement supervisor with other duties as assigned. - Budgeting, forecasting, pricing, and sourcing of suppliesOrganizational Support: - Provide physical and virtual support to all Managers, supervisors and staff for effective operations of all facilities across Reena.- Responsible for identifying cost-saving measures - Handle processing, receiving, tracking and distribution of inventory of over 3,000,000+ PPE and supplies.- Coordinate pickups and deliveries of PPE with all supervisors and staff from 35+ group homes, SIL residences, RCR, and all other locations. Show less

    • Employment (R.S.E.S & S.E.T) Program Coordinator
      • Mar 2020 - Sep 2021

    • Employment Job Coach & Workforce Specialist
      • Nov 2018 - Mar 2020

      Provide Business Services to local employers and assist clients in developing, implementing, and monitoring an employment plan that leads to self‐sufficiency. Developed and maintain relationships with local businesses, industry representatives and training agencies that lead to client job placement. Coordinate, design and implement outreach activities. Partner with local agencies in identifying and implementing service plans that decrease duplication of services.

    • Canada
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Program Coordinator
      • May 2017 - Sep 2018

      • Facilitated personalized and custom workshops for training of Summer counsellors, Youth volunteers, Adults, and Seniors • Aided in all participants of diverse backgrounds with mobility issues, poor mental health, physical and mental disabilities. • Assisted in many programs for food security and poverty reduction including the SHARE365 and S.A.S.S.I program; cold calls, community outreach and engagement, file and record keeping • Ran a Youth led inter-generational gardening and civic engagement volunteer group • Engaged and hosted meetings for overall community growth, program development and connection building Show less

    • United Kingdom
    • Security and Investigations
    • 700 & Above Employee
    • Security Guard
      • Aug 2014 - Sep 2016

      • Protected people, assets and information through sound judgment and keen observation skills. • Operated Security Control Center equipment, systems, computers, radios, phones. • Ensured that all safety and emergency procedures are followed in response to Fire Alarms and or Site Emergencies. • Meticulous Record Keeping, Report Writing and Observation Skills while Patrolling inside and outside as set in the post orders. • Protected people, assets and information through sound judgment and keen observation skills. • Operated Security Control Center equipment, systems, computers, radios, phones. • Ensured that all safety and emergency procedures are followed in response to Fire Alarms and or Site Emergencies. • Meticulous Record Keeping, Report Writing and Observation Skills while Patrolling inside and outside as set in the post orders.

    • Retail
    • 700 & Above Employee
    • Computer technician Supervisor
      • Oct 2013 - Aug 2015

      • Offered services as well as attachments to provide the customer with the complete solution to ensure customer satisfaction. • Supported and assisted in the achievement of store and departmental sales goals, as well as objectives by consistently applying knowledge and process skills. • Perform operational duties to run the retail store including: opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues. • Offered services as well as attachments to provide the customer with the complete solution to ensure customer satisfaction. • Supported and assisted in the achievement of store and departmental sales goals, as well as objectives by consistently applying knowledge and process skills. • Perform operational duties to run the retail store including: opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues.

  • Olympian Swimming
    • 2541 Warden Ave, Scarborough, ON M1W 2H5
    • Swim Instructor, Lifeguard, New-Employee Trainer
      • Sep 2010 - Aug 2014

      • Taught Adults and kids to swim competitively and teaching strokes that include; Freestyle, Backstroke, Breaststroke, Butterfly, Treading, Water safety and more. • Talked to parents about improvement on strokes and report card. • Taught kids & adults from the ages of 4-80 their potential in competitive and survival swimming. • Taught Adults and kids to swim competitively and teaching strokes that include; Freestyle, Backstroke, Breaststroke, Butterfly, Treading, Water safety and more. • Talked to parents about improvement on strokes and report card. • Taught kids & adults from the ages of 4-80 their potential in competitive and survival swimming.

    • Canada
    • Non-profit Organizations
    • 100 - 200 Employee
    • Lifeguard Program Coordinator
      • Jun 2012 - Sep 2013

      Working with children and youth in afterschool programs. Achieved a healthy space where children were mentally, and physically stimulated. • Ensured a safe and fun learning habitat for kids. • Talked to parents about child’s behaviour and any problems occurring in camp • Created and organized games for kids ages 9-15. • Watched over kids when swimming, played pool orientated games and ensured a safe pool. Working with children and youth in afterschool programs. Achieved a healthy space where children were mentally, and physically stimulated. • Ensured a safe and fun learning habitat for kids. • Talked to parents about child’s behaviour and any problems occurring in camp • Created and organized games for kids ages 9-15. • Watched over kids when swimming, played pool orientated games and ensured a safe pool.

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Sales Representative, Brand Ambassador
      • Nov 2012 - Feb 2013

      Worked as a Retail Sales Associate at Value-Mobile at different Malls and introduced the Chat-r brand to customers and made sales on phone activations for Chat-r. • In-field Brand Ambassador fulfilling an active marketing role in programs and events across Ontario, largely for clients such as Samsung and Rogers • Provide product knowledge, raise mass consumer awareness, and promote the latest devices and promotional offers. • Generate additional sales and entries • Report to program manager at the end of each shift Show less

Education

  • University of Windsor
    Bachelor's degree, Sociology
    2015 - 2017

Community

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