Lead Implementation Specialist

• Jan 2023 - Present

Customer Success Manager

• Aug 2021 - Jan 2023

I empower Knowledge Entrepreneurs to achieve their desired outcomes with Kajabi as the trusted all-in-one solution for their online business.

VIP Services

• Oct 2016 - Aug 2021

• Account Representative responsible for approximately 200 Putnam Club members. • Extended current club member retention with a 98% year over year renewal commitment.• Supervise a staff of 12 concierges for all Gillette Stadium events. Responsible for hiring, training, staffing, and ongoing development and refinement of the concierge program. • Helped coordinate Super Bowl trips for clients and partners three years in a row, including the planning, travel logistics, and hospitality of the trip.• Assist sales department in the charging of license fees and ticket packages using knowledge of programs such as Kore, Archtics, and Virtual Merchant Show less

Ticket Office

• Jun 2015 - Oct 2016

• Primary point of contact for over a thousand Season Ticket Holders and Wait List members through phone, email, and face to face correspondence. • Accountable for logging and tracking customer service issues related to Patriots 365 and other Season Ticket Holder amenities. • Received Patriot’s recognition award that recognized my success in consistently delivering exceptional customer service.

Marketing Coordinator

• Nov 2014 - Apr 2015

• Delivered quarterly revenues of over $65,000 from marketing athlete appearances and endorsements to clientele. • Improved brand recognition by over 100% by generating new content and developing promotions on all social media platforms, • Established client prospecting program to continuously generate new leads and acquire new business. • Organized, negotiated & finalized the particulars for every appearance contract. • Created a CRM database to target future outreach initiatives. Show less

Client Service Assistant

• Mar 2014 - Nov 2014

• Recipient of Red Sox Monster Service Award for exceptional customer service. (May 2014) • Coordinated and fulfilled multiple special events at Fenway Park. • Addressed all additional ticket and pass requests, reservations, and inquiries regarding Red Sox Premium Clubs. • Utilizing CRM, improved the process for tracking client amenities. • Responsible for recording and maintaining client’s donations, ticket requests, and amenities through CRM and Excel. • Provided the highest level of customer service while addressing client comments, concerns, and questions through phone, email, and in person. Show less

MLB Photo Runner

• Oct 2013 - Oct 2013

Photo runner for Red Sox home games during ALCS and World Series playoff rounds Ran memory cards between photographers and editors at the end of each inning Set up and took down remote cameras to be used around the ball park during each game Additional support given to the photographers and editors as needed Photo runner for Red Sox home games during ALCS and World Series playoff rounds Ran memory cards between photographers and editors at the end of each inning Set up and took down remote cameras to be used around the ball park during each game Additional support given to the photographers and editors as needed

Intern - Sales and Service

• Sep 2012 - Dec 2012

• Provided assistance with the planning and set up of many Premium Club events. • Delivered thorough research to the sales staff about new leads and potential clients. • Worked to co-facilitate the development and tracking of amenities for Premium Club members. • Provided assistance with the planning and set up of many Premium Club events. • Delivered thorough research to the sales staff about new leads and potential clients. • Worked to co-facilitate the development and tracking of amenities for Premium Club members.

Intern - Sales/Marketing

• Jan 2012 - Jan 2012

• Designed numerous marketing materials such as flyers and newsletters for promotional events to help increase tickets sales and game day attendance. • Provided community outreach and informed local businesses of group ticket and promotional offers taking place. • Designed numerous marketing materials such as flyers and newsletters for promotional events to help increase tickets sales and game day attendance. • Provided community outreach and informed local businesses of group ticket and promotional offers taking place.

Intern - Operations

• Jan 2010 - Jan 2010

• Created and planned in-game events and game logs for the Director of Operations. • Responsible for pre and post-game setup during home games. • Aided the planning and scheduling of events during 2010 AHL All Star Classic. • Created and planned in-game events and game logs for the Director of Operations. • Responsible for pre and post-game setup during home games. • Aided the planning and scheduling of events during 2010 AHL All Star Classic.