Experience

Arrow Global Group

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Finance Administrative Associate / Collections - Multi skilled role

  • Sep 2017 - Present

  Initially joined the company as a collections telephony agent, around a year later progressed to an admistrative position where I became multi-skilled. Over the past year all employees have gradually received training to be working at the same or a similar role to their colleagues. As of March 2020 the company had to enforce a working from home status which I've fully adapted to. The occasional team office day was reintroduced with the choice to book a day at our own convenience. - Multi-skilled role involving telephony Inbound and outbound calls, responding to a variety of correspondence via post, SMS and email, daily use of Microsoft packages, outlook & teams, handling sensitive personal information e.g. medical, vulnerability & an in-dept understanding of financial circumstances, collecting small to large payments in unpaid debt, raising documentation & query requests obtained by the customer and authorised third parties, complaint logging & handling, expressing empathy and active listening to each individual's sensitive circumstances. - Working within SLA timescales & meeting dedicated targets, deadlines & KPI's - Gained extensive knowledge in enquiries relating to credit files, fraud, disputes, payments, insolvency, internal & external queries to our wide range of clients, complaints, settlements and negotiation. - Achievements and capabilities were noticed by management and therefore had been put forward as a system tester on multiple occasions, trained a wide variety of colleagues in new roles, recognised for complaint handling and going the extra mile for our customers. - My skills have been and continue to be acknowledged in my Monthly 121 meetings and due to this I have been promoted throughout my role.



Webhelp Enterprise

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Oct 2016 - Sep 2017

• Customer Service Agent

  • May 2015 - Sep 2016



Blue Arrow

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Temporary customer service agent for O2

  • Dec 2014 - Feb 2015

• Temporary Customer Service Agent for John Lewis

  • Sep 2014 - Nov 2014

• Temporary customer service assist for 2014 commonwealth games

  • Jul 2014 - Aug 2014



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Event safety steward

  • Oct 2010 - Aug 2012



Citizens Advice

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Volunteer Worker - Project Scotland

  • Jun 2008 - Dec 2008