Denise Benson

Adult Services Manager at Calumet City Public Library
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Libraries
    • 1 - 100 Employee
    • Adult Services Manager
      • Mar 2016 - Present

    • Reference Librarian
      • May 2015 - Mar 2016

    • Reference Librarian
      • Dec 2012 - May 2015

      • Field a variety of inquiries at the Information Desk • Provide attentive, one-on-one reference services • Use reader's advisory resources to provide recommendations • Instruct patrons in using library's digital collections (i.e. eBooks and audiobooks, databases) • Design and create tutorials for digital collections • Oversee public computer usage according to library's terms of use • Troubleshoot public computers, printers, and scanners • Aid and instruct patrons in using public computers and ScanStation • Design and create library displays, signage and promotional materials (i.e. handouts, bookmarks) • Share Interlibrary Loan responsibilities with the Technical Services Librarian • Create, fill and troubleshoot Interlibrary Loan requests • Aid the Circulation Desk with assisting patrons, both in-person and over the phone, when short-staffed • Perform general circulation duties using our integrated library system (Sierra), including creating new records, updating existing records, searching and placing holds • Provide research and reference services for staff, as needed

    • United States
    • Civic and Social Organizations
    • Membership Assistant
      • Jan 2013 - Aug 2014

      • Manage business and residential memberships for a non-profit organization serving Chicago's West Loop neighborhood • Add new, renew existing and remove outstanding members on a rolling, monthly basis • Provide Assistant and Executive Director with membership data on a monthly basis • Act as a point of contact, fielding membership inquiries, website updates and social media promotion requests • Create and maintain all online profiles for business members • Aid Assistant Director with organization communication using Constant Contact (i.e. monthly business and residential member updates) • Responsible for updating website content and links • Design and create promotional materials for organization and member events • Develop the organization's social media presence alongside the Assistant Director • Help transition organization to new website platform by testing design, content and usability

    • Government Documents Assistant
      • May 2008 - May 2010

      Responsible for the selection, processing and weeding of the government documents collection while also assisting the Instructional Services Librarian with tasks as needed. Other tasks included creating surveys and analyzing results, developing instructional materials and teaching instruction sessions for the use of the government documents collection, and training additional staff. Responsible for the selection, processing and weeding of the government documents collection while also assisting the Instructional Services Librarian with tasks as needed. Other tasks included creating surveys and analyzing results, developing instructional materials and teaching instruction sessions for the use of the government documents collection, and training additional staff.

Education

  • Dominican University
    Master of Library & Information Science (M.L.I.S.)
    2010 - 2011
  • Olivet Nazarene University
    Bachelor of Arts (B.A.), History and Political Science
    2007 - 2010

Community

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