Cyber Security Analyst

• Nov 2022 - Present

Lead Level 2 Engineer

• Aug 2018 - Nov 2022

▪ Discovery and diagnostics of device defects. ▪ Using and troubleshooting range of proprietary systems correctly and safely. ▪ Quality Assurance of outgoing handsets. ▪ KPI-based goals and achievements. ▪ Strict time management and planning with hourly and daily deadlines. ▪ Administration and forecasting of store resources adapted to business needs. ▪ Clearly communicating complex diagnostics. ▪ Performing warranty-standard Samsung product software & hardware repairs. ▪ Stock management, audit, and returns to prevent loss. ▪ Credit requests and warranty claim management. ▪ Overseeing customer and systems escalations and resolutions. ▪ Communicating complex information to be understood and actioned appropriately. ▪ Training and mentoring colleague development. Show less

Retail Associate

• Apr 2017 - Jan 2018

▪ Present customers with school uniform ▪ Recommend and promote additional school supplies ▪ Building relationships with customers ▪ Dealing with enquiries & answering calls from customers ▪ Helping customers to register online and/or to process their orders ▪ Managing & processing stock from suppliers ▪ Over 40 School uniforms - Fast-paced environment ▪ Present customers with school uniform ▪ Recommend and promote additional school supplies ▪ Building relationships with customers ▪ Dealing with enquiries & answering calls from customers ▪ Helping customers to register online and/or to process their orders ▪ Managing & processing stock from suppliers ▪ Over 40 School uniforms - Fast-paced environment

Sales Consultant

• Mar 2016 - Apr 2017

▪Looking for and generating new customers to increase customer network ▪Visit property of customer for inspection of the building ▪ Advise customer on Home Improvements required ▪ Design and demonstrate technical aspects of product ▪ Present & promote company products suitable for the customer ▪ Dealing with and resolving customer complaints and concerns ▪ Negotiating and arranging deals suited for customer ▪ Present available loan options and set them up. ▪ Initiate Surveying, Installation and after sales Service ▪ Self-motivated and Self-driven environment (Self-employed) ▪ Commission & Sales driven business - Highly competitive industry Show less