Experience

IO Solutions Contact Center

• Canada
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Representative

  • Oct 2020 - Present

   Maintain and grow sales relationship with existing clients  Troubleshoot internet technical problems related to equipment  Prepare sales contract and maintain customer records  Access client needs, assist in selection of goods and services  Maintain professional environment in work place.  Handle 20-40 calls per day and face daily new challenges with each client  Helped company to provide training to new hire agents and also helped other as agents as support team member using Microsoft team  Transferred internally to new departments every 3 months to get knowledge on new projects such as Cable, Home phone, Wireless, Retail support group Show less