Service Advisor

• Apr 2023 - Present

Valet / Reynolds & Reynolds trainer / UCI advisor

• Jun 2022 - Apr 2023

TXM/Lane Manager

• Jan 2022 - Jun 2022

Responsible for express service advisor personnel and fluidity of the service lane.

TXM Advisor

• Feb 2021 - Jan 2022

- Built the Express Advisor position from the ground up.- Exceeded dealership expectations in customer service and speed at write up / checkout assisting over 500 customers each month.- Averaged a 4.9 out 5.0 CXI rating.- Built and trained a team of five express advisors in order to meet the demands of the daily mission.

Service Advisor

• May 2019 - Feb 2021

- Built a loyal customer base by treating everyone with world class customer service.- Created new tools and spreadsheets in order to organize the Advisor desk environment.- Sold over $720k worth of good in services within my first year.- Mastered the Ignite application and became the trainer for all newly hired employees.

Squadron Gunnery Sergeant / Executive Assistant

• Apr 2016 - Apr 2019

Position entails working directly for the Headquarters and Headquarters Squadron military unit Commanding Officer, Executive Officer and Sergeant Major providing motivation, guidance, training and overall commanders intent to staff and entry level Marine employees through use of correspondence, calendar invites, telephone calls, emails, and direct briefings. - Provided leadership and training to over 400 Marine staff to meet training requirements resulting in 100% completion annually. - Coordinated and supervised 16 retirement ceremonies, 12 semi-annual mass training events and 6 annual holiday events for over 400 military personnel. This resulted in increased morale and a better trained Marine.- Conducted and processed performance evaluations for over 200 personnel ensuring that all records were 100% complete for quarterly review by department heads.- Managed schedules and meetings for all executive staff which resulted in better communication across all levels and an increase in work output by 20%.- Maintained and improved several additional business mandated programs. As a result I received note worthy awards for 100% perfect results on annual inspections.- Maintained confidential and non confidential records with 100% accountability. - Led four (16) man teams that provided shelter during Hurricane Florence. As a result, we provided (24) evacuees with food, water and shelter with zero mishaps. - Supervised over 100 Marines during post Hurricane Florence clean up. This resulted in a safe and fully functional environment for both DOD members and families to return to.- Designed and created a SharePoint page for all policies, training and rosters. This led to increased throughput and communication giving Marine Staff access to needed information. Show less

Special Events Warehouse Manager

• Apr 2014 - Apr 2016

Worked directly for the Special events director to ensure proper planning and execution of events through meetings, in/out briefings, and before and after action reports while maintaining all warehouse equipment with zero variance. - Accounted for over $1,000,000 in warehouse equipment.- Served as a key decision maker within diverse business groups in coordinating and designing three annual athletic event venues, serving over 20 thousand customers, and grossing over 400k in product sales over the span of eight days. - Supervised the setup of three 4th of July beach events while coordinating with other MCCS business groups to ensure proper setup of each location for 60,000 military and civilian attendees setting a new standard of excellence for future events.- Coordinated and organized 154 events over a combined three-year span being named the number one Special Events Division Marine Corps wide. I was awarded a Navy Achievement Medal for excellence.- Effectively coordinated, planned and executed setup of multiple events, while working with other business divisions supporting over 100k patrons.- Updated policy and procedures leading operational activities to accomplish MCCS special event goals. Show less

Services Vending Operations Manager

• Sep 2013 - Apr 2014

As the Service Vending Operations Manager it was my job to ensure that vending machines were placed in high value locations while providing world class customer service to patrons ensuring that we met weekly sales goals.- Researched high profitable areas within Camp Pendleton for placement of vending machines. - Monitored Cantelope vending software to show individual sales and stock of each of the 714 vending machines MCCS Owned. Through this software I ensured our route drivers restocked vending machines with low stock, increasing profits by 32% annually. - Survey areas to provide product that the consumers wanted allowing us to provide different products at each machine. This led to increased customer satisfaction and sales gains. - Developed standard operating procedures that provided an efficient way for vending staff to complete tasks and have a point of reference for any equipment requirements.- Trained one Marine in MCCS Direct Vending Services as the Vending Direct Services assistant manager. Show less

Warrior Express Service Team Manager

• Jan 2013 - Sep 2013

The position of the Warrior Express Service Team Manager is to ensure stock levels are properly maintained before and after each mission and to provide retail/internet services to all minor Forward Operating Bases within my area of responsibility ensuring that all customers are provided with world class customer service.- Facilitated the process of buying, stocking and selling product commonly found in retail stores to the United States troops and allies within Afghanistan. - Supported over 20,000 troops with retail services in dynamic environments increasing sales by 46%.- Provided product support on 18 missions to eight Marine units and seven Forward Operating Bases by way of convoy and air lift.- Conducted daily and weekly inventories of containers that held $45,000 in product each which led to increased accountability and decreased expired items due to early identification.- Identified and corrected a duplication scanning error in our Mobile Point of Sales system that led to perfect accounting of all goods and proper pricing on all product sold.- Appointed as the facility Fire Warden I inspected 45 buildings over a three month period replacing 6 fire alarms and 9 fire extinguishers, which were four months expired thus contributing to the safety of the staff and structures. Show less

Special Events Warehouse Manager

• Oct 2012 - Jan 2013

Worked directly for the Special events director to ensure proper planning and execution of events through meetings, in/out briefings, and before and after action reports while maintaining all warehouse equipment with zero variance. - Sourced and purchased a state of the art canopy washing machine saving $18,000 in labor annually.- Designed a new layout for the Special Events warehouse and negotiated pricing on new and additional shelving. This created a cleaner, safer, more organized work area for all employees and cut time by 50% to pull product and equipment for events.- Updated procedures and set up a new scheduling system to keep track of upcoming events which led to a more organized event preparation. Show less

Henderson Hall Marine Club Manager

• Aug 2009 - Oct 2012

Henderson Hall Marine Club: Provide a facility for special events, lunch services and bar services to all DOD members in the National Capitol region. - Mentored and trained two new managers in all aspects of the Marine Club.- Renovated the dry food stock room creating more space by eliminating damaged shelves, obsolete dinner ware, and identified items that were replaced by less expensive items cutting down on costs within the business.- Created multiple spreadsheets that made accounting for money, cost, inventory, food waste, catering, side work, event layout and buffet table setup more efficient.- Organized thirty two catering events and 12 UFC fight night events resulting in a net profit of $30,000.- Implemented new rules, regulations and procedures for all employees to follow which created a more organized and hospitable environment for customers.- Trained six employees to meet profit goals and provide world class customer service which led to increased customer satisfaction- Made accommodations and travel arrangements as the Contract Officer Representative for the 2011 Male All Marine Corps Basketball team try outs hosted at Henderson Hall.- Supervised the Marine Club increasing sales from $400 to average $1400 per day.Henderson Hall Marine Corps Exchange (MCX): Provide operational support for the MCX full scale renovation contract as the COR and ensure all back stock is properly maintained.- Led four employees in the disposal, assembly, and reset of all department fixtures within the MCX 1.2 Million dollar renovation project.- Received and distributed over $200,000 in product in a one month period.- Key decision maker in four Marine Corps Community Services events to include the MCX re-grand opening event which brought in 1.5 million dollars in sales over a four day period.- Interviewed and trained two employees and one Marine on MCCS policies and procedures. Show less

Executive Admin, Food and Services Director

• Feb 2009 - Aug 2009

In charge of monitoring sales figures for six food court operations, two hotels, and Club Iwakuni. - Developed all employees to provide outstanding customer service which directly resulted in a 10% increase in daily sales.- Provided training for all employees on current procedures, rules and safety in order to maintain the high standards of all MCCS employees.- Monitored all daily reports, and reported all sales figures to MCCS Executives.- Managed one food tent during MCAS Iwakuni's annual Friendship day event, ensuring all product was sufficient for the duration of the event. This resulted in a net profit of $87,684 in pizza sales within 12 hours. Show less

Personnel Living Space Manager/Retail Manager

• Jan 2008 - Feb 2009

As the Personnel Living Space Manager, it was my job to provide all personnel housing to include work with maintenance contracted personnel to ensure all living quarters were within standard. As an additional billet, I also was the supervisor for multiple retail facilities ensuring stock levels were high and customers had access to purchase new and exciting product.- Monitored 250 Can housing unit on Allied forces base Alasad housing over 400 personnel. - Conducted a reset of the Forward Operating Base Rawah Exchange and achieved over $73,000 in sales during the following 19 days of business.- Conducted two Warrior Express Service Teams (Mobile Store) from Forward Operating Base Rawah, achieving sales of over $14,000 and servicing over 350 customers at the sites.- Provided services during multiple power outages at the Camp Ripper Exchange which maintainedsales of over $10,000 cash during the two day power outages.- Managed and supervised Forward Operating Base "HIT" for one week attaining sales of $20,356 increasing the sales per week by $19,000 by bringing in new and exciting product to sell.- Assisted with the storage warehouse receiving over $1.2 million worth of product within amonth period.- Provided managerial oversight of three small retail stores on Alasad for total combined sales of $235,025. Show less

Retail store Manager

• Aug 2006 - Jan 2008

- Monitored both American and Japanese product, monetary transactions, currencies, stock levels, employee schedules, training, and budget with an enhanced level of satisfying each and every customer. - Instrumental in all aspects of Military Clothing annual inventory of $600K with less than 1% discrepancies.- Trained new employees to meet MCCS standards and provide world class customer service.- Re-organized the North Side Auto Mini Mart storage facility allowing the store to function more efficiently in receiving, storing, and restocking of merchandise.- Monitored facility budget while analyzing monthly Profit and Loss statements to ensure proper monetary management. Show less

Regional Sales Manager

• Sep 2005 - Aug 2006

- Monitored twelve retail stores to ensure they were within budget and reaching sales goals while ensuring the each customer is treated with world class customer service.- Identified and fixed retail negative on hands which resulted in the recovery of over one thousanddollars in product that was not accounted for.- Trained all employees on current procedures, rules and safety which was essential in keeping with the high standards of all Marine Corps Community Services employees currently employed.- Worked closely with all employees to provide outstanding customer service resulting in the coveted quarterly "Eagle" superior customer service award.- Established a new organization system for all products and paperwork resulting in a more precise working environment and records keeping for all employees and store managers. Show less

G-4 Supply NCO

• Mar 2003 - Aug 2006

- Coordinate and supervise all administrative correspondence within Marine Corps Property accounts. - Maintained, researched and corrected records for 24 separate unit accounts, ensuring all items were 100% accounted for with zero shrinkage. - Facilitated and filled requests from units deploying overseas to ensure the units were capable of performing their missions. - Ensured all supply administration clerks were trained in all aspects of logistics administration with expertise. Show less

Heating, ventilation, and air conditioning technician

• Dec 2002 - Mar 2003

Ensured all HVAC's systems were installed expertly in a timely manner exceeding the expectations given. Made frequent house calls to repair HVAC units that were installed prior to me joining the company ensuring that each unit was working perfectly. - Installed six HVAC systems. - Repaired 7 HVAC systems. Ensured all HVAC's systems were installed expertly in a timely manner exceeding the expectations given. Made frequent house calls to repair HVAC units that were installed prior to me joining the company ensuring that each unit was working perfectly. - Installed six HVAC systems. - Repaired 7 HVAC systems.

Supply Chain Administration and Operations Specialist

• Dec 1998 - Nov 2002

- Maintained and prepared inventory control spreadsheets, custody records, performed reconciliations, and administered and expended unit allocated funds. - Account holder for 6.8 million dollars worth of gear and equipment with zero shrinkage. - Created new procedures for daily tasks. This effectively created a more streamlined and simple way for the team to accomplish the daily mission. - Maintained and prepared inventory control spreadsheets, custody records, performed reconciliations, and administered and expended unit allocated funds. - Account holder for 6.8 million dollars worth of gear and equipment with zero shrinkage. - Created new procedures for daily tasks. This effectively created a more streamlined and simple way for the team to accomplish the daily mission.