Experience

Superb AI Inc.

• United States
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • Jan 2022 - Present

  Technologies/Tools: Python, OpenCV, PIL, AWS, GCP, Salesforce, Hubspot, ChatGPT, Slack, Notion, Intercom, Linear

• Technical Customer Success Manager

  • Jun 2021 - Jan 2022



Huron

• Business Consulting and Services
• 700 & Above Employee

• Senior Technical Consultant

  • Jul 2018 - Jun 2021

  Hillsboro, Oregon - Designed, developed, and managed a team of engineers to build a test automation framework for our SaaS portfolio leading to an estimated savings of $0.5M/yr. - Led an effort to transform SaaS portfolio best practices in the areas of documentation and the development cycle resulting in the successful conversion of over 30 projects. - Managed and overhauled the onboarding process for all new professional services consultants by updating the training curriculum resulting in reduced… Show more - Designed, developed, and managed a team of engineers to build a test automation framework for our SaaS portfolio leading to an estimated savings of $0.5M/yr. - Led an effort to transform SaaS portfolio best practices in the areas of documentation and the development cycle resulting in the successful conversion of over 30 projects. - Managed and overhauled the onboarding process for all new professional services consultants by updating the training curriculum resulting in reduced training costs by 25% while providing new hires with a more dynamic knowledge base. - Led the internal "Helping Hands" team and was responsible for planning and executing several charity initiatives/events in the local community. - Consulted with key client stakeholders to determine any business process inefficiencies or pain points. - Developed, customized, and implemented IT systems and solutions to streamline client business processes in the areas of finance, operations, compliance, and data analytics. - Mentored and led junior developers to adhere to SaaS best practices, code standards, and client expectations. - Managed project timelines, development work, deadlines, and client meetings for my project teams. - Collaborated across client, engineering, services, sales, customer support, and product management teams to drive feature innovation and ensure client satisfaction. Technologies: C#, Javascript, HTML, SQL, SQL Server, .NET, NUnit, PowerShell, Azure DevOps, Selenium, Specflow, Smartsheet, Jira, TargetProcess. Show less



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Software Validation Engineer Intern

  • Jul 2015 - Sep 2017

  Hillsboro, Oregon - Developed and implemented test automation frameworks for several operating systems (Windows, Linux/Unix, macOS) and Bluetooth configurations. - Created and integrated hundreds of test cases from manual execution test suites to fully automated test suites - Owned a novel testing project in which virtual platforms were used to test features before silicon production. - Oversaw and planned software testing cycles. - Developed new Bluetooth profile testing features for Android… Show more - Developed and implemented test automation frameworks for several operating systems (Windows, Linux/Unix, macOS) and Bluetooth configurations. - Created and integrated hundreds of test cases from manual execution test suites to fully automated test suites - Owned a novel testing project in which virtual platforms were used to test features before silicon production. - Oversaw and planned software testing cycles. - Developed new Bluetooth profile testing features for Android applications. - Collaborated with several other validation teams in Israel and India. - Represented the US Validation team at UnPlugFest 54 in Hong Kong. Technologies: C#, Python, VBScript, Java, Linux (Ubuntu 16.04), Windows (7, 8, 10), Jira, Jenkins, Perforce, Visual Studio, Android Studio, Vim, Bash. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Dec 2012 - Jun 2015

  Portland, Oregon