Experience

Horsemen Investigations

• Security and Investigations
• 1 - 100 Employee

• Case Setup / Data Entry

  • Apr 2013 - Present

  • Analyzing referrals in order to determine investigation type, objectives, and layout any information that will be useful to the investigator. • Entering all case information into a case management system to generate assignment sheets and maintain records. • Logging current and previous case documents in Excel for quick retrieval and calculating the average time it takes to set up each case. • Conduct social media searches to aid investigators in surveillance dealing with insurance fraud. • Provide Investigators with assignment instructions and necessary documents. • Assist Account Managers with updates to cases and locating claimants using IRBsearch. Show less



Titan Shops

• Customer Service Lead

  • Jul 2007 - Feb 2013

  Making sure cashier department is operating properly, processing account receivables and purchase orders, answering phone calls (customer services, store problem solving, notifying customers of outstanding balances and processing phone orders), creating and editing documents in Microsoft Excel for maintaining records and schedules, answering e-mail inquiries, using the MBS system to track and process web orders, opening and closing the store, managing safe for change, and cashiering. Making sure cashier department is operating properly, processing account receivables and purchase orders, answering phone calls (customer services, store problem solving, notifying customers of outstanding balances and processing phone orders), creating and editing documents in Microsoft Excel for maintaining records and schedules, answering e-mail inquiries, using the MBS system to track and process web orders, opening and closing the store, managing safe for change, and cashiering.