Experience

Main Street America Insurance

• United States
• Insurance
• 400 - 500 Employee

• Senior Commercial Underwriter

  • May 2018 - Present

  Syracuse, New York



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• CONSULTANT | ANALYST

  • 2013 - Apr 2018

  Syracuse, NY Tenure at Liberty Mutual spans from 1999-Present. As Liberty Management System Consultant (2016-Present): Promoted to advise senior management on the design, development, and implementation of tools and methodologies to facilitate continuous improvement. Collaborate with top managers and executives to identify and initiate process changes, resolve complex issues, and enhance business capabilities. Execute value stream mapping and evaluate processes and system performance. Perform… Show more Tenure at Liberty Mutual spans from 1999-Present. As Liberty Management System Consultant (2016-Present): Promoted to advise senior management on the design, development, and implementation of tools and methodologies to facilitate continuous improvement. Collaborate with top managers and executives to identify and initiate process changes, resolve complex issues, and enhance business capabilities. Execute value stream mapping and evaluate processes and system performance. Perform root cause identification, solution development and testing, and maturity assessments. ⇒ Created and implemented new metrics for the Continuous Improvement team. ⇒ Developed critical value stream maps to identify issues in the product delivery process. ⇒ Enhanced quality and improved workflows by utilizing Lean/Six Sigma practices. ⇒ Delivered custom solutions to improve decision-making capabilities for senior management. ⇒ Recognized by the Northeast Regional President as a true leader in continuous improvement. ================================================================ As Senior Liberty Mutual System Analyst (2013-2016): Led problem-solving initiatives and directed continuous improvement projects. Carried out maturity and business process assessments, identified root causes, designed and tested solutions, and implemented enhancements. Coached and trained executives and 60 personnel on the Liberty Management System methodology. ⇒ Decreased small business cycle times from 4 days to 2 hours by resolving underwriting issues. ⇒ Contributed to an 11% sales increase by delivering custom solutions to legacy problems. ⇒ Drove changes to the Upstate New York internal referral process, which improved SLA processes. ⇒ Increased Upstate New York customer retention 3.3% by eliminating ongoing issues. ⇒ Earned recognition from the Risk Management team for execution of assessments. ⇒ Facilitated new training on problem-solving methodologies for the marketing department.

• COMMERCIAL UNDERWRITER | CLAIMS ANALYST/SENIOR CLAIMS REPRESENTATIVE

  • 1999 - 2013

  Syracuse, NY As Commercial Underwriter (2008-2013): Ensured compliance with all company and industry regulations while providing oversight for a growing book of business. Evaluated loans for risk. Developed relationships with clients, partners, and business sources. ⇒ Grew book of business to $8.8M, securing an average annual increase of more than 8%. ⇒ Exceeded annual production goals by as much as 24%. ================================================================ As… Show more As Commercial Underwriter (2008-2013): Ensured compliance with all company and industry regulations while providing oversight for a growing book of business. Evaluated loans for risk. Developed relationships with clients, partners, and business sources. ⇒ Grew book of business to $8.8M, securing an average annual increase of more than 8%. ⇒ Exceeded annual production goals by as much as 24%. ================================================================ As Claims Analyst/Senior Claims Representative (1999-2008): Investigated and resolved customer issues. Prepared reports for multiple departments. ⇒ Consistently met or exceeded all goals for production and quality. ================================================================ Additional career experience includes tenure as a Manager for a large restaurant. Held oversight for a staff of 25 and sales, purchasing, customer service, quality, compliance, and profitability functions. Prior to that, completed a Business and Customer Service Internship at Walt Disney World. Attended 10 business seminars and earned a Ducktorate designation and a final rating of “Excellent”.