Sr. Product Manager

• Feb 2021 - Present

Product Manager

• Feb 2018 - Feb 2021

Product Manager

• Jan 2017 - Feb 2018

• Researched and developed strategies to drive customer adoption, learning, and success through improved user assistance (training, online help, etc.) delivery and presentation.• Worked alongside managers and executives to address concerns and adopt ideas directly from customers, using customer focus groups and SumTotal customer representatives.• Developed the user assistance and adoption roadmap, which includes enhancements to in-application user assistance and new adoption strategies.• Wrote requirements for user assistance and other enhancements in JIRA. Worked with project managers to track development, communicate with Engineering and other stakeholders, and ensure enhancements were successfully implemented in an Agile environment on a regular release schedule.• Developed a roadmap to enhance the SumTotal administrator experience. Used extensive product experience to draft enhancement list, worked directly with customer representatives to determine priority, and worked with Product Management executives to get enhancements into broader roadmap.• Continued to assist Documentation and Training teams in developing release documentation and other user assistance.

Technical Writer II

• Mar 2013 - Jan 2017

• Developed and maintained online and print documentation for the SumTotal application suite (talent management, e-learning, and more).• Researched technical and design specification documents, interfaced with a global team, and collaborated with subject matter experts to produce documentation on deadlines driven by product release schedules.• Worked closely with a team of developers, quality assurance engineers, product managers, implementation consultants, and other documentation professionals in an Agile environment. Helped implement a more formal, effective system of document development and review for a rapidly evolving company.• Supervised and managed the work of a team of several international contract writers in preparation for the largest release in the company’s history. Traveled internationally to personally train and resolve concerns of the contract team.• Conducted on-site customer alpha sessions to validate pre-release documentation, add troubleshooting steps, and add customer-relevant color.• Wrote more than 2,000 pages of all-new documentation to replace existing documents with more accurate, comprehensive, and user-friendly guides.

Technical Writer/Editor

• Jun 2011 - Mar 2013

Wrote, edited, and processed more than 300 procedures and other technical and administrative documents as a writer subcontracted under FBP, to serve the United States Department of Energy's decontamination and decommissioning (D&D) mission at a 2,500-person Cat-5 Nuclear facility, and to assist in the plant's continued nuclear operations.Served as lead technical writer on a number of multimillion-dollar projects, including:• Revising and integrating top-tier occupational safety procedures, flowed down from federal regulations, that govern safety of all operations at the site.• Coordinating, designing, and implementing the first requisition development and tracking system for procurement of goods and services for the duration of the D&D project.

Assistant Sports Editor

• Oct 2010 - May 2011

Editor/reporter on a five-man sports desk for a 20,000-circulation daily newspaper in West Texas. Interviewed experts, conducted research, and translated findings into clear, easy-to-understand articles for a general audience. Also laid out pages and managed online content while adhering to nightly deadlines. Editor/reporter on a five-man sports desk for a 20,000-circulation daily newspaper in West Texas. Interviewed experts, conducted research, and translated findings into clear, easy-to-understand articles for a general audience. Also laid out pages and managed online content while adhering to nightly deadlines.

QA Tester (Part-Time/Contract)

• Jan 2010 - Jul 2010

Testing hardware and software for the Xbox 360 console in a position contracted out by Microsoft. Tasked with filing bug and interoperability reports to be analyzed by lead testers. Testing hardware and software for the Xbox 360 console in a position contracted out by Microsoft. Tasked with filing bug and interoperability reports to be analyzed by lead testers.

Sports Editor

• Apr 2008 - Nov 2009

Fully in charge of creating content for and laying out the sports section for a six-day-a-week newspaper. Conducted expert interviews and research, wrote stories (including four WNPA award winners), took photos, wrote headlines and captions, managed Web content, blogged live from events, and more. Following the input of customers, spearheaded an effort to include bolder art and copy in the weekly football tab, leading to increased sales of Saturday editions and advertising space. Fully in charge of creating content for and laying out the sports section for a six-day-a-week newspaper. Conducted expert interviews and research, wrote stories (including four WNPA award winners), took photos, wrote headlines and captions, managed Web content, blogged live from events, and more. Following the input of customers, spearheaded an effort to include bolder art and copy in the weekly football tab, leading to increased sales of Saturday editions and advertising space.