Head of Ticketing, Data & CRM

• Jun 2022 - Present

Data & CRM Manager

• Mar 2020 - Jun 2022

Director

• Aug 2018 - Mar 2022

Company Director

• Aug 2014 - Aug 2018

Inner City Design & Print Ltd, incorporated on 21st August 2014. With over 30 years of combined experience under our belt, we are aiming big with our ambitions.We take pride in our work, which is reflected in the design service you will receive. Productivity is our strong point, we will not rest until your design is just how you wanted it. Inner City Design & Print Ltd, incorporated on 21st August 2014. With over 30 years of combined experience under our belt, we are aiming big with our ambitions.We take pride in our work, which is reflected in the design service you will receive. Productivity is our strong point, we will not rest until your design is just how you wanted it.

Managing Director

• Jan 2008 - Oct 2013

Online Tech Ltd has been around since 2008. Back in 2008 the business was called Sedated-Designs.co.uk, we primarily delt with graphic design, website design and business incorporation. Our business model changed around 2010 where we started branching out into more refined area's such as portable Wi-Fi systems, computer repair, remote desktop help and many other areas. On the 14th November 2011 Online Tech Ltd was founded and incorporated. Online Tech Ltd has been around since 2008. Back in 2008 the business was called Sedated-Designs.co.uk, we primarily delt with graphic design, website design and business incorporation. Our business model changed around 2010 where we started branching out into more refined area's such as portable Wi-Fi systems, computer repair, remote desktop help and many other areas. On the 14th November 2011 Online Tech Ltd was founded and incorporated.

IT Administrator and IT Help Desk

• Jun 2009 - 2010

Working as the sole IT Administrator and only IT Support staff for 30 users with 6 servers over two sites is very demanding but equally as rewardingFully responsible for maintaining the company's network infrastructureE-mail distribution between sitesComplete company re-wire from Cat 5 to Cat 6 with Fiber-optic backbone (Dec 2009)Completed an Exchange 2003 migration to Novell Groupwise 8 (Mar 2010)Server management;Novell Suse Linux Enterprise Servere-Directory Managemente-Directory - AD SynchronisationManaging iPrint, iFolder and NetStorageThrough the use of iManagerGroupwise 8 Management through ConsoleOne 1.6hLogin Script customisation, Drive mappingUser rights and inherited rights to files and folders.Novell Zenworks (ZCM) 10/11Windows XP and 7 Image deploymentDistributing new softwareOffice 2007, MS Track Pro (Vehical Tracking), Sage Line 50, Groupwise 8 Client, Novell Client, ESET Antivirus Business EditionRemote supportAsset tracking: retirement, product licences, new equipmentWindows Server SBS 2003 and 2008Active Directory managementDNS managementIIS intranet updatingAstaro GatewaySetting up and maintaining Internet restrictionsMaintaining Site-to-Site VPNMonitoring VPN users and their rightsopenSUSE DNS/DHCP and webserverAdding DNS entriesUsing DHCP and PXE boot for imaging and thin client setupsMaintaining internal and external web sitesLogging helpdesk enquiries on the in-house helpdesk systemProject ManagementOrdering parts, installing software and hardwareProposing upgrade and migrations for current systemsSingle and Network Printer installation; IP Printers, USB Printers with use of print serversWindows 7, Vista, XP and Novell openSUSENetwork Load Balancing - BarracudaDesign and updating of network infrastructure via MS VisioRouter configuration for port forwarding servicesVLAN Configuration for DMZ

IT Helpdesk

• 2009 - 2010

Working as an IT Support Technician and e-Learning and Interactive Technologies co-ordinator• Responsible for maintaining the Academy’s Virtual Learning Environmento Moodle Security and Updateso Moodle template and designo User creation• Creating a Development Plan for Senior Management Teamo Using Asp.net and Visual Basico Integration of Crystal Reporting Self-taught; learning via online tutorials, research and progression. Reporting used to display targets that have and haven’t been met; To give an overview of targets for the year; To give an overview of previous year and current year; Generate forms for managers of development plan; Create graphs and sheets for a visual realisation of progression.o MySql and SQL Express creation and managemento Conversion of Asp.Net to PHPo Asp.net Theming and design of Development Plano Integration of user authentication with Development Plan• Looking into potential new e-learning software• Logging helpdesk enquiries on the in-house helpdesk system• Project Managemento Ordering parts, installing software and hardware• Single and Network Printer installation; IP Printers, USB Printers with use of print servers• Windows 7, XP and Novell openSUSE• Creation of an E-Safety website for students, parents and teachers use.o Created using Joomla! – Content management system

Event Steward

• Mar 2008 - Jun 2009

I worked as an event steward at large events such as Download, Party in the Park and similar events. This has improved my organisational skills and communication skills. I worked as an event steward at large events such as Download, Party in the Park and similar events. This has improved my organisational skills and communication skills.

Sales Assistant

• Nov 2007 - Feb 2008

When working at Maplins my key roles were to assist customers with their needs, finding them the correct product they needed. As well as repairing the occasional computer, and suggesting new or replacement components. When working at Maplins my key roles were to assist customers with their needs, finding them the correct product they needed. As well as repairing the occasional computer, and suggesting new or replacement components.