Experience

Lamoda.ru

• Technology, Information and Internet
• 1 - 100 Employee

• Delivery solutions lead

  • Apr 2021 - Present

  - Manage a team, ensure effective distribution of tasks within the team members and control timely & high-quality implementation- Create & implement development strategy of external delivery companies (XDCs)- Find new partners in order to maintain a competitive environment & increase delivery coverage - Ensure high performance of delivery by XDCs- Create tools for improvements of delivery performance, implement & control them- Sale service of picking up orders in PUPs of Lamoda to other delivery companies- Maximize revenue received from external partners while maintaining the optimal level of utilization in Lamoda PUPs- Create a flexible delivery platform that is available for B2B partners- Initiate and execute projects in order to develop delivery infrastructure, improve performance, reduce costs, optimize interaction with XDCs etc- Integrate new XDCs into operational & IT processes of Lamoda- Advise XDCs on mid and last mile processes- Advise XDCs on communication with customers in order to maintain best in class delivery service- Control performance of XDCs according to key quality indicators (delivery on time, rejection rate, CSI etc…)- Plan budget and control CPO on a monthly basis

• Team Leader, External delivery & non-fashion B2B

  • Sep 2020 - Apr 2021

• Team Leader, External delivery

  • Oct 2019 - Sep 2020

• Senior key account manager

  • Apr 2019 - Sep 2019

• Key Account Manager

  • Oct 2017 - Mar 2019

  -Coordinate relationships with biggest players on delivery market (contracts, performance, costs, projects); -Ensure high-performance of accounts and push through improvements -Negotiate and re-negotiate tariffs for delivery, handling and additional services-Prepare, structure and manage 1-2 simultaneously ongoing projects (delivery, network, Delivery-IT, Delivery-CRM, cost reduction, performance improvement, etc.)



Mars | outstaff

• Moscow, Russia

• e-commerce Key Account Manager

  • Jul 2015 - Oct 2017

  - Develop a strategy of presenting pet care brands in e-commerce - Negotiate with online-shops about creating a new category (pet care) - Find new clients and develop existing ones - Create promo calendar for a year, follow it & control execution of activities by partners - Manage product range (expansion/rotation etc) - Create promo material (banners for web sites) - Creation of commercial offer, approval of the assortment matrix - Find new partners and sign contracts - Increase sales of MARS pet care brands in e-commerce - Support the supply and maintenance of working documents - Formation of commercial proposals, concordance of the matrix - Conclusion of contracts - Increase sales of the online channel