Experience

School District No. 43 (Coquitlam)

• Canada
• Education Administration Programs
• 700 & Above Employee

• Casual Clerical

  • Nov 2014 - Present

  - Handles a variety of telephone and face-to-face enquiries from students, parents, staff and the general public to maintain a positive rapport on behalf of the school - Provides assistance to school office in variety of tasks including filing and maintaining student records, registering new students, taking inventory of supplies/orders, processing student requests, entering data and reconciling cash collected - Manages different schools’ daily student attendance to maintain updated record in each school’s student information system



Canada Revenue Agency - Agence du revenu du Canada

• Government Administration
• 700 & Above Employee

• Taxpayer Service Agent

  • Jan 2011 - Apr 2011

  - Answered telephone enquiries on the filing and processing of individual tax returns which helped ensure timely and accessible information and service to individual clients - Provided explanations and/or clarifications to clients over the telephone in response to enquiries concerning the adjustment and reassessment of tax returns - Verified account information with individual taxpayers or with taxpayer’s representative to assist in the accurate filing of individual tax returns - Completed necessary forms to expedite account follow-up on reassessment of tax returns



Donorworx Inc.

• Canada
• Fundraising
• 1 - 100 Employee

• World Vision Fundraiser

  • Nov 2010 - Dec 2010

  - Collected cash donations, single gift donation and gift catalogue forms to increase funds for the different World Vision programs - Engaged and interacted with people face-to-face to increase awareness and participation in child sponsorship across the globe - Acquired donors to sponsor children to provide the assistance and support most children need - Collected cash donations, single gift donation and gift catalogue forms to increase funds for the different World Vision programs - Engaged and interacted with people face-to-face to increase awareness and participation in child sponsorship across the globe - Acquired donors to sponsor children to provide the assistance and support most children need



Simon Fraser University

• Burnaby, BC

• SFU Alumni Student Fundraiser

  • Sep 2010 - Dec 2010

  - Reached out to SFU alumni for donations which ensured the maximum funds were raised for SFU students and programs (i.e. scholarships, bursaries, athletics, library) - Documented records of donations, updated donor’s contact detail and contact history in order to maintain updated records in the alumni database system - Reached out to SFU alumni for donations which ensured the maximum funds were raised for SFU students and programs (i.e. scholarships, bursaries, athletics, library) - Documented records of donations, updated donor’s contact detail and contact history in order to maintain updated records in the alumni database system



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Payment Solutions Representative - Nonpay Administration

  • Mar 2008 - Aug 2009

  - Handled and recorded incoming cash and cheques brought in by field technicians to recover outstanding amounts on non-pay customer accounts- Provided administrative support functions to supervisors, 6 field technicians and 15 internal collection representatives in resolving wide variety of escalated customer issues- Conducted suspension, disconnection and reconnection of customer accounts to increase collection on high balances and non-pay accounts - Prepared and dispatched work to six field technicians as last attempt to collect on high balances and non-pay accounts before full disconnection of service- Administered side projects for field technicians to increase collection activity in some areas and improve the promotion product and services to new and existing customers

• Payment Solutions Representative - Administration

  • Mar 2007 - Mar 2008

  - Reviewed and adjusted accounts prior to being pursued by 3rd party Collection Agencies to help streamline collection process and provide accurate customer account balances- Liaised with 3rd party Collection Agencies in regards to payment and collection related inquiries/concerns to assist in the collection process - Processed bankruptcy, credit counseling and consumer proposal documents to regulate account losses and control bad debt accounts- Provided billing explanations and support to customers and other Customer Care groups to address both client and business needs - Handled account transfers, service downgrade/upgrade, fee reversals, billing and credit adjustments to resolve payment, collections, and account issues

• Payment Solution Representative

  • Nov 2004 - Mar 2007

  - Handled inbound telephone calls and conducted payment collection activity on accounts in varying stage of arrears to maximize collection of overdue payments- Conducted outbound telephone calls to non-pay customers in attempt to collect outstanding balances and retrieve rental equipment in order to minimize collection costs and losses to the company- Monitored customer accounts for non-payments, delayed payments and other irregularities to reduce the occurrence of high account balances and risks of losses- Coordinated payment arrangements and processed credit card payments with customers to ensure timely recovery of all outstanding amounts owed- Handled fraud and billing disputes to provide resolution that meets customer satisfaction while confirming to company’s policies. - Achieved and surpassed monthly collection goals to meet the department`s collection objectives and to help customer attain current balances