Team Lead - Product Support

• Sep 2016 - Present

General Manager

• May 2007 - Aug 2014

• Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. • Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. • Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. • Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. • Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Show less

General Manager

• Sep 2006 - May 2007

General Manager

• Jul 2004 - Sep 2006

• Establishes Web project scope by studying strategic business drivers. • Develops & Implements Web solution by formulating objectives. • Assures quality Web solution by developing and completing test plans. • Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees. • Meets cost standards by monitoring expenses. • Provides project status reports by collecting, analyzing, and summarizing data and trends. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests. Show less

Chief Information Officer

• Apr 2003 - Jul 2004

• Establishment and monitor of system access. • Coordinating protocols for operation within multi-user information. • Optimization and monitoring system performances. • Negotiations and consultations with administrative and technical staff. • Implementation of data back-up. • Managing the distribution and retention of data on storage devices. • Coordination of updates for systems and replacement. • Maintaining data dictionaries and advising users on data fundamentals. • Assistance and full support in testing new equipment and systems. • Preparation of technical reports and analysis on the operation of systems. • Estimation and submission of appraisal for costs of systems. • Providing and implementing training in system use and access. Show less

Web Developer

• Jan 2001 - Apr 2003

• Consults with administrative and technical staff to determine information needs. • Establishes and controls system access and security. • Coordinates protocols for operation within multi-user info. technology networks. • Monitors and optimizes system performance. • Manages the distribution and retention of data on storage devices. • Coordinates system updates and replacement of old versions. • Maintains data dictionaries and advises users on data structures. • Assists in testing new equipment and systems. • Prepares technical reports on the operation of systems. • Estimates costs of systems and prepares cost-benefit analyses. • Provide training in system use and access. Show less

Senior Electrical Data Processing Clerck

• 1999 - 2000

• SQL, VB and C Programming. • Generate reports based on Database Data’s. • Train operators to work with my programmed application. • Develop the application. • Contact the other EDP Clerks in other cities and manage them. • SQL, VB and C Programming. • Generate reports based on Database Data’s. • Train operators to work with my programmed application. • Develop the application. • Contact the other EDP Clerks in other cities and manage them.

C++ Programmer

• Apr 1997 - May 1999