Manager of People Operations

• Feb 2022 - Present

Director of People Operations

• May 2019 - Nov 2021

Human Resources Manager

• Sep 2018 - May 2019

Director of People Operations

• May 2019 - Jan 2021

HR Manager

• Sep 2018 - Apr 2019

Human Resources Coordinator

• Oct 2017 - Nov 2018

People Operations Manager

• Jan 2017 - Aug 2017

Responsible for people activities from recruiting, on-boarding, and benefits to policies, procedures, and approaches. Assisting in developing policies and strategies in managing the company's talent pool which includes retention strategies and scheme, exit management, rewards and recognition. Managing the development and implementation of HR processes and projects to ensure that they are effective, relevant and aligned to organizational and department’s goals and objectives. Responsible for people activities from recruiting, on-boarding, and benefits to policies, procedures, and approaches. Assisting in developing policies and strategies in managing the company's talent pool which includes retention strategies and scheme, exit management, rewards and recognition. Managing the development and implementation of HR processes and projects to ensure that they are effective, relevant and aligned to organizational and department’s goals and objectives.

Executive Assistant and Administrator

• Jul 2016 - Oct 2016

Managed calendar for company COO and CEO. Minute recording for leadership team meeting. Supported operations team in a variety of needs including: Working with applicant tracking system to facilitate hiring and correspondence with all candidates during initial stages of hiring process. Prepared offer letters. Coordinated annual reviews for all employees across the organization. Wrote and edited job description. Responsible for the maintenance of internal job posting pages and for posting opportunities to external job boards. Responded to inquiries and requests from team members with efficiency and accountability. Show less

Kindergarten Teacher

• Oct 2013 - Mar 2016

Korea POLY school is an English immersion academy where children aged 5-12 come to enhance their English language proficiency with a reputation for excellent results. I was responsible for the typical classroom duties for approximately 70 students, aged 6-12. I taught Phonics, Reading, Writing, and Social Studies classes to Kindergarten students, and Language Arts, Reading, Writing, and Debate to Elementary aged students. I planned and implemented homework assignments, weekly quizzes, and reviews for my classes. I regularly used my knowledge of different learning styles, and adjusted my teaching approach to meet the varied needs of my students. I was regularly accountable for the success and achievement of my students. Show less

Shipping and Receiving Clerk

• Jul 2013 - Oct 2013

Moved products from the backstock area out to the store floor. Used computer system to look up inventory levels. Kept the backstock area organized and looking good. Helped co-workers find products that might be hiding in the back. Contributed to a smooth operating, safe, secure place to work. Moved products from the backstock area out to the store floor. Used computer system to look up inventory levels. Kept the backstock area organized and looking good. Helped co-workers find products that might be hiding in the back. Contributed to a smooth operating, safe, secure place to work.

Executive Assistant

• Jul 2012 - Mar 2013

I increased the efficiency and productivity of the company president through effective management of his calendar and appointments. I cultivated excellent relationships with clients and partners and facilitated solutions. I responded to inquiries and requests from team members with flexibility and accountability. I planned executive travel to maximize efficiency and reduce costs. Additionally, I performed office coordination and reception-related activities with a calm, friendly demeanour. I was the front line contact point for employees, partners, and clients. I organized and implemented company events, workshops, and retreats. Competencies: planning, time management, organizational, teamwork, customer service, and prioritization. Show less

Office Coordinator (and Operations Coordinator)

• Jun 2010 - Oct 2011

Oversaw the day-to-day running, maintenance and smooth operation of facilities at RealDecoy Ottawa. Additionally, I oversaw office expansion and renovation projects. I assisted in new employee onboarding activities, implemented and managed charitable partnerships, supported company growth from 50 to over 100 employees, planned and coordinated company events and meeting rooms, participated in planning for international expansion, managed supply inventory and ordering, planned team travel and expense reporting and assisted with all reception activities including mailing and couriers. I was the go to person for the entire team at anytime when there was uncertainty or questions. Show less

Shift Supervisor

• May 2008 - Jan 2011

Like all Starbucks Shift Supervisors, I directed the flow of work on the floor, created a positive learning environment by providing coaching and feedback to partners, delivered legendary customer service, developed customer relationships, executed store operations and developed positive relationships with the team by understanding and addressing individual motivation, needs and concerns. I also brewed coffee, made excellent lattes and learned more about coffee than I ever thought I would want to know. Show less

Assistant Facilitator

• Oct 2009 - May 2010

Responsible for event development, facilitation and coordination. Updated company website and prepared bi-weekly membership newsletter. Responsible for reception and memberships. Coordinated member meetings. Oversaw the day to day running of the office. Responsible for event development, facilitation and coordination. Updated company website and prepared bi-weekly membership newsletter. Responsible for reception and memberships. Coordinated member meetings. Oversaw the day to day running of the office.

Financial Services Coordinator

• May 2006 - Oct 2009

I ensured that customers experienced a professional/courteous branch visit and provided high quality support to FSM/Sales Specialist teams. I schedule/monitor appointments; directed walk-in customer, telephone, fax, referral & mail traffic. I identified sales opportunities & referred likely clients to BMO Group of Companies for other new business while providing sales administrative support to Community Market Sales Team. I worked closely with the service team to achieve National Svc Standards. I always used formal & informal opportunities to coach & be coached. I contributed as integral member of the team to achieve Community goals. Show less

Intern

• Nov 2008 - Apr 2009

Planned and coordinated LEED certification training seminars across Canada. My duties included selecting appropriate facilities, selecting a menu, ordering training materials, organizing attendee packages, updating the seminar information on the CaGBC website, responding to attendee inquiries and maintaining attendee feedback information. Planned and coordinated LEED certification training seminars across Canada. My duties included selecting appropriate facilities, selecting a menu, ordering training materials, organizing attendee packages, updating the seminar information on the CaGBC website, responding to attendee inquiries and maintaining attendee feedback information.