Experience

The Westin Charlotte

• United States
• Hospitality
• 1 - 100 Employee

• Special Events Coordinator

  • Feb 2019 - Present

  Coordinate all private events hosted at JP Terrace Restaurant and SOCO Lounge locate in the Westin Charlotte. -Supervise all aspects of event: select the site that best suits events needs, negotiate terms of event, secure contracts, work within event budget, develop event orders and make all special arrangements required. -Arrange details of event, including: staffing, menu selection (food and alcohol), venue set-up, entertainment, and security arrangements. -Arrange room blocks for wedding parties and work with wedding coordinators to fulfill all needs of wedding parties during the duration of their stay at the hotel. Show less



Mimosa Grill

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Head Bartender

  • Jul 2014 - Present

  Provide a pleasant ambiance for customers while handling their inquiries, request, and complaints by implementing great customer service that has been polished with over 12 years experience in the service industry. • Managed high-volume customer needs within a deadline driven atmosphere while providing an unyielding commitment to customer satisfaction. • Control and manage all inventory for bar, which resulted in many consecutive months of hitting inventory and sales goals and improved productivity. • Became the lead “go-to” person for management as one of the company’s primary trainers for both new and established employees. • Create new seasonal cocktails, which are hand crafted and featured exclusively at Mimosa Grill. • Helped company attain high customer service ratings by implementing my communication skills, intense customer focus, and politeness. Show less



Fox and Hound

• Certified Head Trainer

  • Oct 2003 - May 2015

  Sustained great relationships with patrons for over a decade by providing stellar customer service. • Produced an increase of sales for over 10 years. • Responsible for daily duties, cleanliness, ordering of inventory, and basic upkeep of restaurant. • Received many accolades for outstanding performance as front of house employee. • Represented Fox and Hound as event coordinator for annual Summer Yacht Party with our partners, Raging Uptown Charters, 2006-2009. Sustained great relationships with patrons for over a decade by providing stellar customer service. • Produced an increase of sales for over 10 years. • Responsible for daily duties, cleanliness, ordering of inventory, and basic upkeep of restaurant. • Received many accolades for outstanding performance as front of house employee. • Represented Fox and Hound as event coordinator for annual Summer Yacht Party with our partners, Raging Uptown Charters, 2006-2009.