Experience

Real Estate Council of Ontario

• Canada
• Real Estate
• 1 - 100 Employee

• IT Project Manager

  • Mar 2018 - Present

  • Achieved the highest yearly performance ratings for the last 4 years in a row as IT Project Manager. • Designed an Organizational Project Intake System by customizing PMI and lean process methodologies achieving minimum project overhead. • Chaired Steering Committee meetings as well as quarterly project prioritization meetings with all business leaders and stakeholders. • Led a major cloud transformation initiative by moving legacy data and applications from on premise to Microsoft Azure. • Hired, trained, and mentored Project Managers for the organization. • Developed all the document templates for organizational project management process and trained stakeholders on proper usage. • Identified, maintained, and communicated any IT related issues (RAID log) with all stakeholders to ensure alignment with IT Service Level Agreements and compliance with IT standards and policies.• Developed objectives, goals and work plans, in collaboration with business units, defining key continuous service level improvement initiatives through IT strategic planning sessions with respect to overall project timelines and internal milestones.• Mapped out key performance indicators, deployment metrics, delivery standards by maintaining Weekly, Monthly and Quarterly Status Reports. • Led staff from multiple project teams in addition to a dedicated team of 4, managing budgets, scheduling, supervision, time sheets, performance reviews, skills development, and overall performance goals. • Facilitated Innovation groups and SME groups in the organization. Show less

• Business System Analyst

  • Feb 2017 - Mar 2018

  • Documented use cases, business rules, data elements and process flows to created new and updated existing process maps and procedural documentation, communicated changes to affected stakeholders to obtain buy-in. • Conducted structured walkthroughs and tracked requirements signoff by coordinating closely with stakeholders from across several departments.• Organized change management activities and process re-design by updating process flows and narratives to reflect the future-state procedures, and clearly communicated changes to the affected stakeholders.• Developed and maintained system training manuals; documented business processes and policies and communicated procedural changes to team members through regular update meetings .• Facilitated JAD sessions with business stakeholders to elicit requirements for Mobile and Web Application functions, workflow and other impacted systems.• Facilitated working sessions and walkthroughs with stakeholders to discuss and analyze proposed “end state” process designs; interpreted and advised on the workflow implications for the business units impacted.• Ensured functional build and design aligned with business requirements by providing business feedback on technology variances and defects during gap analysis processes. Show less



Dynamic Mind

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Aug 2016 - Jan 2017

  - Effectively obtained stakeholder/SME business requirements by ensuring that functional specifications for future-state processes were clearly captured and documented - Captured and documented process flows to create/update net-new and existing process maps and procedural documentation, and communicated changes to affected stakeholders to obtain buy-in - Assisted the PM with Project Charter, led requirement gathering sessions, use cases, copy decks, scopes, wireframes and process maps - Ensured that the functional build/design aligned with the business requirements, and provided business feedback on technology variances and defects during the gap process Show less



The ThotBox Inc.

• Toronto, Canada Area

• Business Analyst

  • Jul 2014 - Aug 2016

  - Participated in the mobile application development process by assisting in the development of test cases and the conducting of testing, assisting in the definition of user procedures and workflows, assisting in the provision of user documentation, user training, and post-implementation support. - Participated in the mobile application development process by assisting in the development of test cases and the conducting of testing, assisting in the definition of user procedures and workflows, assisting in the provision of user documentation, user training, and post-implementation support.



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Business Analyst

  • May 2014 - Aug 2016

  - Analyzed and documented existing business processes, performed gap and option analysis and suggested solutions for re-engineering, divisional strategic planning, budgeting, forecasting, month-end close/reporting, in-depth analytics and KPIs. - Created a disciplined plan of action for the management of key accounts by understanding the client’s needs and continuously improving to achieve those goals while supporting operational leverage resulted in increasing customer retention by 60%. - Designed custom made CRM software, enhanced alignment across business units and promoted better understanding of key cross-functional initiatives by establishing framework for quarterly executive and finance team business reviews which is resulted 64% revenue increase. - Created executive analysis reports highlighting business issues potential risks and areas where improvements can be implemented. Presented Business Plan to the stakeholders throughout USA and Canada. - Devised an Innovative Sales Module for CRM to monitor calls, track performance and customer behavior that enabled Account Executives to perform effectively by eliminating all non-value added activities and ensuring they are focused on “customer facing” operations, thereby increasing sales by 92%. Show less



GLM Electric Panels

• Izmir, Turkey

• Business Analyst

  • Aug 2012 - May 2014

  - Facilitated open house between key stakeholders to clarify dependencies and highlight assumptions; reduced development work by 15% and lowered project risks significantly. - Created Agile Project Plans (Work Remaining v/s Time), Backlog graphs, Velocity and burn down charts. - Analysed manufacturing process and presented a new communication system to increase efficiency. Executive board immediately implemented recommendations which resulted in 12% performance improvement within 2 months. Show less



Tampere University of Technology 1965-2018

• Finland
• Higher Education
• 200 - 300 Employee

• Graduate Research Assistant

  • Sep 2013 - Dec 2013

  - Presented Information Management lectures to graduate students consisting of 25 nationalities. - Student approval rating of 93% (excellent at making complicated concepts understandable and relevant). - Presented Information Management lectures to graduate students consisting of 25 nationalities. - Student approval rating of 93% (excellent at making complicated concepts understandable and relevant).



Palomino Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Developer

  • Sep 2011 - Aug 2012

  - Participated in all stages of software applications development including design, implementation, technical documentation, modification, testing, and support including users training and assistance. - Managed ongoing customer relationships and broadening of solutions footprint, including primary customer facing roles for key accounts. - Constructed complex stored procedures, views, and SQL queries to aid retrieval of data from SQL Server. - Created test automation suites, ran tests, identified problems on a system level, thereby let to software quality improvement and cost reduction of new content management system. - Contributed to development of functional and technical specifications and created code designs and frameworks, defined code and data integration approaches, which have been used in the new product. - Worked with end users and senior management to define software specifications and accordingly created product building blocks including database, application server, CRM web server, client-server client and multi tier client applications provided sustainable development for the new products. Show less



Özyavru Elektrik Mühendislik Taahhüt İmalat San.Tic.Ltd.Şti.

• Project Leader

  • Jun 2010 - Jan 2011

  - Led a UL certified electrical panel project for Procter & Gamble-USA, after 5 years of part time project work. - My team exported the first test electric panel from Turkey to P&G-USA well before the due date according to strict specifications set by client.- Resulted in initialization of orders from other P&G divisions worldwide.

• Computer Engineer (Part Time)

  • Sep 2005 - Jun 2010

  - Technical Support for the automation projects.- Provided documentation for International Certifications such as ISO 9001. - Designed, developed and modified company's website. - Provided full IT support.



Aselsan

• Türkiye
• Defense and Space Manufacturing
• 700 & Above Employee

• Intern(Software Engineer)

  • Aug 2009 - Sep 2009

  - After conducting 5 weeks of research about integrating UML techniques to the company design procedure, I gave a one hour technical presentation to executive that led to immediate implementation to senior software engineers. - According to the feedback survey, a majority of the engineers found the presentation successful and described it at professional level. - After conducting 5 weeks of research about integrating UML techniques to the company design procedure, I gave a one hour technical presentation to executive that led to immediate implementation to senior software engineers. - According to the feedback survey, a majority of the engineers found the presentation successful and described it at professional level.



Wärtsilä

• Finland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Multi-Field Technical Intern

  • May 2009 - Jul 2009

  - By committing 10 hours a day to work, was trained in 5 different departments: Electric, Mechanic, Software R&D, Design and Project Management where most interns are exposed to 2 departments. - As a result of my efforts, I was recommended all of my supervisors. - By committing 10 hours a day to work, was trained in 5 different departments: Electric, Mechanic, Software R&D, Design and Project Management where most interns are exposed to 2 departments. - As a result of my efforts, I was recommended all of my supervisors.



CityEvents

• Canada
• Events Services
• 1 - 100 Employee

• Network Assistant Intern

  • Jul 2008 - Jul 2008

  - As my first international experience, I have improved the performance of their customer database system by adding new Excel based features for preventing duplication, resulting in a %20 improvement. - Improved the company website by adding new links and changing layout. - As my first international experience, I have improved the performance of their customer database system by adding new Excel based features for preventing duplication, resulting in a %20 improvement. - Improved the company website by adding new links and changing layout.



AB Rotech

• Türkiye
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Industrial Robot Programmer Intern

  • Jul 2007 - Aug 2007

  - Completed a one week IRC 6 certification program for programming ABB robots. - I have been programmed a robot for an automotive factory and this robot is still in operation today. - Completed a one week IRC 6 certification program for programming ABB robots. - I have been programmed a robot for an automotive factory and this robot is still in operation today.