Experience

UnitedHealthcare Global

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Director of Assistance Capability, Global Assistance Emergency Response Center

  • Jul 2022 - Present

  Responsible for Global Assistance operations and capability across clinical and non-clinical teams supporting globally mobile population. Provide 24/7 support via the Emergency Response Center operating out of 4 main hubs, Tampa, Houston, Baltimore, and Manila. Teams include Global Care Coordinators, Clinical Care Managers, Healthcare Navigators, Client Success, Provider Payments, Service Account Managers, and Travel Express Coordinators. Support various UnitedHealthcare Global products including; Expatriate Insurance (North American and European Markets), Business Travel Insurance, StudentResources, Global Medical Services (remote medical support/offshore), SafeTrip Insurance (individual leisure travel), Domestic and International Cruise Line Support, other Group Travel, and Medical Assistance Products (Corporate, Carrier, and other). Supports domestic UnitedHealthcare Insurance for complicated out of country assistance upon request. Show less



RMI

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Coordination Manager

  • Mar 2019 - May 2022

  Oversee day to day operations and assist in strategic development of RMI’s Medical Assistance Services. Lead team of individuals to provide 24/7 medical, logistical, and travel risk management support to RMI’s client base worldwide. Responsible for all operations and quality of service arrangement across team. Clients include oil and gas, mining, seismic services, renewable energy, and other heavy industry operations. Responsible for establishment and building of RMI's international medical assistance and evacuation services. Assisted in build and implementation of RMI's domestic telemedicine, case management, and video proctored COVID-19 testing services. Oversaw and lead team through a 450% increase in case load from start date to end date. Grew capabilities from limited regional medical assistance services to global network of medical service providers, hospitals, ambulance services, assistance companies, and other affiliated services. Internal SME for all medical assistance, emergency response coordination and planning, and medical network globally. Show less



Critical Rescue International (CRI)

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Chief of Operations and Quality Assurance

  • Mar 2016 - Jul 2018

  Medical and Security Risk Management for International Insurance and Corporate Organizations - Medical and Security Audits, Healthcare Facility Review, Emergency Response Planning, Site Visits Directed and lead operations across all CRI and QuickCare healthcare services, including; - Corporate Site Clinics Pan-Nigeria for organizations in the oil and gas, maritime, construction, and education sectors - Primary Healthcare Clinics - Ground Ambulances Operating in Lagos and Delta State, Nigeria - Concierge Home Health Service Response Points in Lagos - 24/7 Call Centre - Domestic Medical Assistance and response services for international insurance and assistance organizations - Telemedicine, Video Consultation, and Domestic Assistance and Health Information Services - Occupational, Corporate, and Wellness Health Services - Medical Evacuation via Air Ambulance and Commercial Medical Escort Responsible for Quality Assurance and Customer Experience Across All Platforms of CRI and QuickCare services - Establishing, writing, reviewing, and implementing processes, procedures, and clinical guidelines to ensure quality healthcare, operational efficiency, and customer experience - Client surveys, reviewing and responding to complaints and positive responses and adjusting process and procedure to meet client expectation - Client experience, response, and service times - Data analytics and metrics review Responsible for Strategic Change, Development, Planning, Budgeting, and Implementation for New Business Model and Products and Services Responsible for Strategic Change, Implementation and Execution of IT Solutions - Electronic Health Record (EHR) Implementation - Initial Development and Framework of Video Consultation Application - Initial Development and Framework of Pharmaceutical Fulfillment and Delivery Website - Responsible for and assisting with Human Capital, Administrative, and Financial Duties Show less



Global Rescue

• United States
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Senior Specialist - Operations

  • 2013 - 2016

  Manage and coordinate logistics for rescues and medical transfers from remote locations to international hospitals globally via air, ground, and sea. Rescues and medical transfers include fixed and rotary wing medical and non-medical aircraft, ground ambulances and other land transport, maritime response, commercial medical stretcher, and commercial medical escorts. Staff and lead teams engaged in response and other operational initiatives, such as medical emergency response and emergency action planning, for clients including Fortune 500 companies, governments, universities, and strategic partners. Travel internationally via commercial and private aircraft to oversee and coordinate patient relocation, stabilization, and monitoring. Provide bedside advocacy and case management while deployed. Provide direct patient care during international medical transports. Staff emergency access telephone lines in operations centers to respond to client health events and other emergencies. Perform initial medical and security assessment and provide advisory services based on client needs. Support major security and medical operations through direct response and pre-planning, including incidents such as the 2015 Nepal Earthquake, the Arab Spring, and the Sochi Olympics. Maintain and improve departmental protocol, process and quality standards. Assisted in developing internal customer relationship management and case management systems. Research, maintain, and improve operations resources and databases. Lead teams in developing networking strategies for providers and hospitals. Lead asset (hospital, air, ground, sea, and mortal remains service providers) networking and contracting for providers globally. Travel internationally in support of operational development to include medical assistance conferences, healthcare facility review, and asset development. Provide other travel assistance services such as travel arrangements, legal referrals, and concierge services. Show less



Franciscan St. Francis Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• EMS Educator

  • 2013 - 2013

  EMS Educator and Paramedic Preceptor for basic and advanced life support students. EMS Educator and Paramedic Preceptor for basic and advanced life support students.



Priority One EMS

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Critical Care Paramedic

  • 2012 - 2013

  Provided emergent and non-emergent, critical care pre-hospital medicine. Based at a rural hospital with limited capabilities. Responsible for transferring all critical patients to medical and trauma speciality hospitals in Indianapolis. Provided emergent and non-emergent, critical care pre-hospital medicine. Based at a rural hospital with limited capabilities. Responsible for transferring all critical patients to medical and trauma speciality hospitals in Indianapolis.



Traveling the World

• None

  • 2010 - 2012

  Two and a half years traveling around the world. Traveled to all 7 continents and over 100 countries. Accustomed to interacting efficiently with a wide variety of individuals, from varying cultures, on a daily basis. Utilized this experience to improve verbal and non-verbal communication, adaptability, negotiation skills, logistics and planning, and finances and budgeting. Two and a half years traveling around the world. Traveled to all 7 continents and over 100 countries. Accustomed to interacting efficiently with a wide variety of individuals, from varying cultures, on a daily basis. Utilized this experience to improve verbal and non-verbal communication, adaptability, negotiation skills, logistics and planning, and finances and budgeting.



Comprehensive Health Services

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Paramedic

  • 2010 - 2010

  Provide advanced life support, emergent pre-hospital medicine to Department of Defense personnel and other residents of Kuwait.

• Remote Site Medic - Clinic Based

  • 2009 - 2010

  Provide primary and acute medical care in a clinic environment under the remote supervision of physicians and physician assistants.Perform pre-hiring medical examinations, to include general physicals and lab testing.Prime member of remote travel team that was utilized to travel throughout Iraq via rotary and fixed wing aircraft and ground convoy to provide direct medical screenings of up to 100 candidates on short notice. Provided medical services in over 20 locations throughout the active war zone.Responsible for maintaining supplies and the logistics of such for the assigned medical clinic.Tracked personnel through secure systems processes.Secret Security Clearance. Show less



Indianapolis Fire Department

• Indianapolis, Indiana Area

• Paramedic

  • 2006 - 2009

  Advanced life support, emergent pre-hospital medicine in the 13th largest city in the United States. Advanced life support, emergent pre-hospital medicine in the 13th largest city in the United States.



Trans-Care

• Indianapolis, Indiana Area

• Paramedic

  • 2006 - 2009

  Advanced life support, emergent and non-emergent pre-hospital medicine in an urban environment. Advanced life support, emergent and non-emergent pre-hospital medicine in an urban environment.



IU Health Blackford Hospital

• Hartford City, Indiana

• Emergency Medical Technician - Intermediate

  • 2006 - 2006

  Intermediate life support, emergent and non-emergent pre-hospital medicine in a rural environment. Intermediate life support, emergent and non-emergent pre-hospital medicine in a rural environment.



Knox County EMS

• Vincennes, Indiana

• Emergency Medical Technician

  • 2005 - 2006

  Basic life support, emergent and non-emergent pre-hospital medicine in a rural environment. Basic life support, emergent and non-emergent pre-hospital medicine in a rural environment.



Eaton EMTs

• Eaton, Indiana

• Emergency Medical Technician

  • 2002 - 2005

  Basic life support, emergent and non-emergent pre-hospital medicine in a rural environment. Basic life support, emergent and non-emergent pre-hospital medicine in a rural environment.