Experience

M3COM

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• NOC Technician

  • Nov 2020 - Nov 2022

  United States



CBTS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• enterprise Network Operations Center Technician

  • Sep 2016 - Nov 2020

  Springdale, Ohio Responsible for the surveillance and control of both internal and customers networks and servers. Monitor, evaluate and respond to alarms in the enterprise Network Operations Center to ensure the integrity of networks and servers. Notify customers in a timely manner when an issue exists. Dispatch and track issues escalated to engineering Create and maintain daily logs and trouble tickets, ensuring speedy resolution to problems. Maintain pertinent documentation for customer… Show more Responsible for the surveillance and control of both internal and customers networks and servers. Monitor, evaluate and respond to alarms in the enterprise Network Operations Center to ensure the integrity of networks and servers. Notify customers in a timely manner when an issue exists. Dispatch and track issues escalated to engineering Create and maintain daily logs and trouble tickets, ensuring speedy resolution to problems. Maintain pertinent documentation for customer issues. Responsible for handling calls and emails from customers, requesting changes or notification of problems. Update and maintain records in the monitoring systems necessary to the everyday operation of the eNOC. Show less



NexxLinx

• Time Warner Cable Retention Specialist

  • Nov 2015 - Jul 2016

  Jacksonville, NC Respond to customer queries and address service complaints in a timely manner. Provide excellent customer services and ensure customer satisfaction. Build positive working relationships with customers for repeat businesses. Explain new products and benefits to customers. Perform customer negotiations and reach a fair resolution from both business and customer perspectives.



United States Marine Corps

• Technical Controller

  • Apr 2008 - Sep 2015

  Operate network testing equipment to locate faults or degradation in communication networks. Test circuits to ensure circuit quality is maintained, repair faults or degradation in communications networks, and maintain records on activation/deactivation of communications links. Operate and maintain testing equipment by performing tasks including equipment adjustments and replacing faulty components/parts.