Experience

Class Technology Solutions Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• New Business Manager

  • Jan 2023 - Present



Virgin Holidays

• United Kingdom
• Travel Arrangements
• 400 - 500 Employee

• • Aug 2012 - Jul 2020

  Handling complaints and responding to passengers, ABTA, and CEO efficiently, calmly and appropriately. Managing any breach in data protection assisting our legal department.

• • Aug 2011 - Aug 2012

  Assisted young passengers travelling alone at both Gatwick and Heathrow. Helping with pre boarding enquiries and boarding. Supporting the Vroom lounge at Gatwick.

• • Aug 2009 - Aug 2011

  Providing 24 hour assistance to passengers experiencing issues during their travel. This could include serious emergencies. Attention to detail and delivering correct information crucial.

• • Jun 2007 - Aug 2009

  Manager to a team of 15, accountable for achieving all team objectives, monitoring individual performances and discipline where appropriate. Delivering daily personalised training to enhance team performance.

• • Aug 2003 - Jun 2007

  Part of a sales team within the reservations department. Attended and successfully passed sale and customer service training courses enabling me to achieve demanding sales targets in the call center.