Karam Al Shukur
Information Technology Coordinator at Global Communities- Claim this Profile
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Bio
Credentials
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NETHOPE 20th Anniversary Summit 2021 Delegate
NetHopeNov, 2021- Nov, 2024 -
NETHOPE Virtual Global Summit 2020 Delegate
NetHopeOct, 2020- Nov, 2024 -
Specialist – Systems Administrator, VxRail Appliance Version 1.0
Dell TechnologiesSep, 2019- Nov, 2024 -
Associate - Converged Systems and Hybrid Cloud Version 2.0
Dell TechnologiesAug, 2019- Nov, 2024 -
Specialist - Implementation Engineer, Data Domain Version 2.0
Dell TechnologiesAug, 2019- Nov, 2024 -
Specialist – Implementation Engineer, VxRail Appliance Version 1.0
Dell TechnologiesAug, 2019- Nov, 2024 -
Associate - Information Storage and Management Version 3.0
Dell TechnologiesJun, 2019- Nov, 2024 -
Cisco Certified Internetwork Expert Service Provider (CCIE Service Provider)
CiscoSep, 2022- Nov, 2024 -
Cisco Certified Specialist - Service Provider Core
CiscoDec, 2021- Nov, 2024 -
HCNA-Security-CBSN Constructing Basic Security Network
Huawei TechnologiesAug, 2018- Nov, 2024 -
HCNA (Huawei Certified Network Associate) R/S
Huawei TechnologiesJul, 2018- Nov, 2024
Experience
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Global Communities
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United States
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International Trade and Development
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700 & Above Employee
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Information Technology Coordinator
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Oct 2020 - Present
PRIMARY JOB RESPONSIBILITIES A-Technical Responsibilities: Implement and administer technologies and processes that ensures the reliability, efficiency, and availability of the production environment : 1-Administer system backups. Ensure data availability and recoverability. 2-Initiate and maintain systems, network and storage management. 3-Administer and oversee the operating systems, database, network software and interfaces. 4-Analyze network and recommend upgrades/changes. 5-Ensure consistent quality of services is provided by local IT team to customers. 6-Monitor and manage group and individual queues and distribute Service Desk tickets and provide technical support to all program staff. 7-Maximize system utilization. Ensure sufficient capacity. 8-Enforce information security standards. 9-Conduct a root cause analysis of the system issues in order to look for permanent solution to ensure that the problem does not arise again 10-Run diagnostic test to ensure systems are operating efficiently. B-Management/Supervisor Responsibilities : Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. 1-Coordinate with and oversee IT staff for determining workloads, schedules, accomplishing various tasks 2-Collaborate and coordinate with Headquarters IT Services to ensure efficient operation of computing environment 3-Manage and monitor technology vendors and consultants to ensure contracted quality of services is delivered on-time and within budget 4-Establish appropriate software development lifecycle framework for local IT operations. 5-Provide support/guidance on the maintenance, repair, and procurement of hardware and software devices. 6-Oversee and whenever requires, conduct, the IT orientation program to new employees. 7-Review and recommend appropriate maintenance strategies to ensure uninterrupted systems usage. 8-Ensure staff provided with basic training on the use of any new technology Show less
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DIL Technology
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Iraq
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Technology, Information and Internet
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1 - 100 Employee
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IP Network Engineer
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Oct 2019 - Sep 2020
1. Installing, operating and maintenance, design device deployment, IP distributing of IP network elements (routers, switches, and firewall) and physical layer elements (rack, cabling, connectors, SFP, Patch Cords, ODF connection to network elements ). 2. Handling switching, routing, and security issues in IP network. 3. Handling the access (Username, Password, and IP) for IP network elements in a proper, secure, and responsible way. 4. Integrating and implementing IP based services on the main network till edge (customer) Routers. 5. Performing routine (daily, weekly, and monthly) maintenance and whole network elements health checking. 6. Providing IP network support for services and handling outage report issued by the monitoring NOC. 7. Troubleshoot IP network issues and report to unit supervision and head of the department. 8. Ensure service availability for customers. 9. Cooperative with the customers regarding IP issues. 10. Coordinating with other departments (Planning, Fiber Optic, NOC, DWDM, and Marketing) 11. Documentation, labeling, and diagram preparation for the whole IP network and updating for newly added services. 12. IP distribution, arrangement, and design for an IP network. 13. Provide technical support for network 24x7. 15. Perform other job-related as assigned. Show less
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Iridium Solutions
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Iraq
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer
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Aug 2018 - Sep 2019
1. Manage and monitor all installed systems and infrastructure 2. Install, configure, test and maintain operating systems, application software and system management tools 3. Proactively ensure the highest levels of systems and infrastructure availability 4. Monitor and test application performance for potential bottlenecks, identify possible solutions. 5. Maintain security, backup, and redundancy strategies 6. Participate in the design of information and operational support systems 7. Provide 2nd and 3rd level support 8. Liaise with vendors and other IT personnel for problem resolution Show less
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Fiberband
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Italian Village 1, Erbil Governorate, Iraq
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Network Engineer
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Jan 2017 - Jul 2018
Managing WISP (Wireless Internet Service Provider) Infrastructure. Managing WISP (Wireless Internet Service Provider) Infrastructure.
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Education
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2012 - 2017
University of Mosul
Bachelor of Engineering - BE, Computer Engineering
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