Annie Chen
Assistant PR/Digital Marketing Manager at ICHIRAN,U.S.A.,INC.- Claim this Profile
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Bio
Credentials
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Japanese Language Proficiency Test Level 1
The Japan FoundationDec, 2009- Nov, 2024
Experience
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ICHIRAN,U.S.A.,INC.
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United States
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Restaurants
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1 - 100 Employee
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Assistant PR/Digital Marketing Manager
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Apr 2021 - Present
- Develop and implement marketing campaigns for brand awareness, restaurant business, and e-commerce - Create written, photo, and video content for print and social media- Write copy for press releases, newsletters, and marketing materials in collaboration with PR team in Japan
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Assistant Operations Manager
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Nov 2017 - Apr 2021
- Manage e-commerce business and customer experience - Manage digital marketing campaigns and write marketing copy- Coordinate with marketing and merchandising teams both locally and in Japan to develop marketing events, campaigns and new products- Individually train 3 team members to conduct onboarding process- Assist with opening of second location, creating and implementing new operations and hiring and training new employees- Japanese-English interpretation and translation business documents and marketing copy Show less
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Operations Assistant
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Sep 2016 - Nov 2017
-Japanese-English interpretation and translation of meetings, manuals, notices, policies, and marketing copy- Created and managed shipping and distribution service for merchandise- Implemented marketing strategy to promote shipping service, increasing souvenir monthly sales by 4%- Developed print marketing strategy that raised drink sales by 2%- Assisted with restaurant operations and managed work flow of 7-12 staff- Trained new back of house and front of house staff- Performed opening and closing duties for both kitchen and dining areas- Updated and conducted onboarding process to meet current company standards Show less
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Freelance
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Greater New York City Area
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Japanese-English Translator
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Mar 2016 - Present
Independent freelance Japanese-English translator. Projects worked on: - Apps and games - Business documents - Localizing marketing campaigns Independent freelance Japanese-English translator. Projects worked on: - Apps and games - Business documents - Localizing marketing campaigns
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All Nippon Airways
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Japan
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Airlines and Aviation
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700 & Above Employee
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Passenger Service Agent
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May 2016 - Dec 2016
Japanese and English speaking passenger services agent at John F. Kennedy Airport Japanese and English speaking passenger services agent at John F. Kennedy Airport
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Biki Club
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Buk-gu, Gwangju, Korea
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English Teacher
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Mar 2015 - Jul 2015
- Designed English conversation curriculum for elementary school students (grades 2-5). - Plan and conduct 30 minute classes focusing on practical spoken English for 4 different language ability levels. - Designed English conversation curriculum for elementary school students (grades 2-5). - Plan and conduct 30 minute classes focusing on practical spoken English for 4 different language ability levels.
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Teach and Learn in Korea
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Damyang-gun, Jeollanam-do, Korea
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English Language Teacher
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Aug 2012 - Jan 2015
- Taught 15 hours a week of English language to 136 elementary school students in after school program in rural Damyang-gun, Korea. - Designed and created English language lesson plans. - Co-taught monthly average of 6 hours of English immersion classes (4-28 students) for visiting elementary schools in English Town - Planned and conducted weekly 1 hour English speaking workshop for group of 6-12 elementary school teachers. - Taught 15 hours a week of English language to 136 elementary school students in after school program in rural Damyang-gun, Korea. - Designed and created English language lesson plans. - Co-taught monthly average of 6 hours of English immersion classes (4-28 students) for visiting elementary schools in English Town - Planned and conducted weekly 1 hour English speaking workshop for group of 6-12 elementary school teachers.
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Tokyo Otaku Mode Inc.
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Japan
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Entertainment
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1 - 100 Employee
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Japanese-English Interpreter (Intern)
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May 2012 - May 2012
- Interpreted weekly average of 3 business meetings and translated 75% of email correspondence in English and Japanese.- Translated and wrote 80% of all meeting and 500 Startups lecture notes in Japanese. - Provided communications support between Japanese staff and 500 Startups staff and investors.
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Volunteer Translator
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Oct 2011 - May 2012
- Translated weekly average of 15 Japanese anime and manga related articles (20-300 words) into English.
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InterExchange
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United States
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Non-profit Organization Management
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100 - 200 Employee
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Part-Time Receptionist
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May 2011 - May 2012
- Answered and directed phone inquiries and e-mail, scheduled conference rooms, greeted and announced guests, maintained appearance of front office, and provided administrative support. - Trained 3 new hires for receptionist duties. - Answered and directed phone inquiries and e-mail, scheduled conference rooms, greeted and announced guests, maintained appearance of front office, and provided administrative support. - Trained 3 new hires for receptionist duties.
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Madame Tussauds New York
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New York, New York
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Guest Host (Retail)
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May 2011 - Oct 2011
- Member of team that raised customer service satisfaction from 83.6% to 86.2% - Operated 5 different retail locations by keeping track of merchandise stock and maintaining clean and professional retail appearance - Accurately serviced an average of over 100 guests at cash register - Promoted 3 main souvenirs and products - Recognized for excellent customer service with a young school-aged guest - Created fun and relaxing environment for guests by accurately answering questions with enthusiasm, offering to take pictures, and projecting a friendly and approachable atmosphere Show less
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New York Shochu Night Out, Japan External Trade Organization
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New York, New York
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Interpreter
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Feb 2011 - Feb 2011
- Event interpreter for Yamamoto Shuzo Co., Ltd. representatives - Assisted with promotion of 3 alcoholic beverages at 2-day marketing event with over 200 attendees - Event interpreter for Yamamoto Shuzo Co., Ltd. representatives - Assisted with promotion of 3 alcoholic beverages at 2-day marketing event with over 200 attendees
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TransPerfect
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United States
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Translation and Localization
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700 & Above Employee
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Project Coordinator
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Dec 2008 - Apr 2010
- Coordinated daily average of 6-10 translation projects of various sizes and languages for Intellectual Properties department - Recognized for completing time sensitive translation project of 200 words within 3 hours - Managed an average of 6-10 simultaneous project timelines and budgets - Conducted price negotiations and hired vendors - Maintained clear and open communications between vendors and account managers - Performed final quality check to ensure translation accuracy and document quality Show less
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AFS Intercultural Programs
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United States
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Non-profit Organizations
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700 & Above Employee
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Travel Logistics Assistant (Temporary)
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May 2008 - Sep 2008
- Assisted with the planning of air and bus travel of 500 high school exchange students. - Supervised an estimated 300 exchange students traveling through LaGuardia Airport, John F. Kennedy International Airport, and Chicago O'Hare International Airport. - Assisted with the planning of air and bus travel of 500 high school exchange students. - Supervised an estimated 300 exchange students traveling through LaGuardia Airport, John F. Kennedy International Airport, and Chicago O'Hare International Airport.
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Japan Society
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United States
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Museums, Historical Sites, and Zoos
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200 - 300 Employee
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Intern, Performing Arts
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Sep 2007 - Jan 2008
- Updated an estimated 300 constituent information on Raiser’s Edge - Collected over 50 audience survey and organized survey data onto Excel spreadsheet - Operated merchandise booth for the 5 performances held during the internship period - Updated an estimated 300 constituent information on Raiser’s Edge - Collected over 50 audience survey and organized survey data onto Excel spreadsheet - Operated merchandise booth for the 5 performances held during the internship period
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Education
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2004 - 2008
City University of New York City College
Bachelor of Arts (BA), Asian Studies/Civilization
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