Experience

Northside Center for Child Development

• United States
• Mental Health Care
• 1 - 100 Employee

• IT Technician

  • Dec 2015 - Present



monicanova.com

• Greater New York City Area

• Web Developer

  • Mar 2015 - Jul 2015

  Built a photo gallery website for client where she can upload photos remotely. This site has secure login and database for image paths. The site was built with PHP, MySQL, HTML, CSS, and Bootstrap. Images are uploaded into one of four predetermined categories chosen by the client. Each category has its own page which displays the photos is its category. Built a photo gallery website for client where she can upload photos remotely. This site has secure login and database for image paths. The site was built with PHP, MySQL, HTML, CSS, and Bootstrap. Images are uploaded into one of four predetermined categories chosen by the client. Each category has its own page which displays the photos is its category.



Peak Medical Resources, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• BMET I

  • Jan 2015 - May 2015

  Perform installation, repairs, tests, and calibration of biomedical equipment and devices. Quickly learn how to diagnose, repair, test and calibrate new equipment daily. Manage projects with continuously changing hospital needs with very high expectations and quick turnaround times. Perform software and hardware upgrades on equipment and devices. Collaborate with hospital staff to ensure completion of desired tasks. Assist in maintaining proper records and documentation of all equipment. Perform installation, repairs, tests, and calibration of biomedical equipment and devices. Quickly learn how to diagnose, repair, test and calibrate new equipment daily. Manage projects with continuously changing hospital needs with very high expectations and quick turnaround times. Perform software and hardware upgrades on equipment and devices. Collaborate with hospital staff to ensure completion of desired tasks. Assist in maintaining proper records and documentation of all equipment.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Home Theater Specialist/PC Tech/ Repair Tech

  • Jul 2006 - May 2014

  Customer focused, providing high level customer service during installations and product education. Troubleshot and repaired televisions in clients’ homes. Created simple and complex Home Theater (HT) remote control programs to simplify and enhance customer’s experience. Calibrated TVs and projectors. Set up secure networks in residential applications. Installed extenders and bridges to widen customer’s wireless access. Performed basic virus and spyware remove. Performed basic PC upgrades and installations. Integration of home theater and entertainment devices. Trained new technicians on home theater design and application. Troubleshot large and small HT systems, complex remote programming, and networking issues. Worked with clients, store, and management to maintain an open line of communication. . Show less

• Home Entertainment Advisor

  • Sep 2008 - Mar 2010

  Advised customers on products and solutions that would work in their home or business. Itemized custom proposals for each customer. Acted as the point of contact between customer, store, management and technicians on the job. Trained new advisors how to assess a home or business to determine solutions for customer needs.



Tweeter Home Entertainment

• United States
• Consumer Services

• Home Theater Installer/Crew Chief

  • Dec 2003 - Jul 2006

  Worked independently as well as part of a team in customers’ homes to meet client expectations surrounding HT and remote control programming. Installed and troubleshot large and small home theater and audio systems for residential and commercial applications. Learned and applied a variety of software to integrate with remote controls and automation systems. Trained customers on operation of complex HT systems. Trained new employees on customer service as well as design and application of HT systems. Resolved issues in a timely manner and acted as the point of contact if technical issues arose. Show less