Experience

CybeReady | Security Awareness Training

• United States
• Computer and Network Security
• 1 - 100 Employee

• Head of Pre Sales

  • May 2023 - Present



ThriveDX Enterprise

• United States
• Software Development
• 100 - 200 Employee

• Head of Customer Success

  • Jun 2022 - Apr 2023

  ● Served as part of the executive management defining the company’s goals, strategy and plan ● Recruited, built and led the Customer Success of the company to reach company goals, renewals, upsell, cross sell and customer satisfaction ● Defined the vision, mission and strategy for Customer Success ● Achieved 197% NDR within the second quarter (Q4 2022) in the company and 148% NDR for the entire H2 2022 ● Defined and managed the department budget plan ● Created procedures and guidelines for Renewals, Pricing, internal cooperation with Legal, Finance, Tech and Product ● Defined and built Partner and Customer relationships, Customer Onboarding, Experience and Communication Show less



CybeReady | Security Awareness Training

• United States
• Computer and Network Security
• 1 - 100 Employee

• Head of Customer Success

  • Jun 2019 - May 2022

  ● Built and led the Customer Success and Presales of the company to meet company goals, renewals and customer satisfaction ● Defined the vision, mission and strategy for Presales and Customer Success ● Defined and managed the department budget plan ● Defined and reached customer success goals and metrics to achieve company sales goals (new, cross, up and renewals) ● Conducted presentations to the company and to strategic customer executives ● Recruit and mentor, the Customer Success team ● Defined best practices procedures, processes, standards and KPIs for Customer Success. ● Defined procedures and tools for the Customer Success team ● Present CybeReady products, features and value for potential customers ● Created customer awareness of the product, it’s features and value Show less



Portnox

• United States
• Computer and Network Security
• 1 - 100 Employee

• Director Customer Support & Technical Services

  • Sep 2016 - Jun 2019

  ● Portnox NAC (Network Access Control) solution on premise (Core) and in the cloud (CLEAR) Technical Services and IT management. ● Maintained near 100% customer retention ● Kept 100% SLA fulfillment ● Turned escalations to success stories ● Successfully delivered project deployments and deliverables to customers ● Achieved company goals and defined + delivered each team’s goals and metrics ● Recruited and built global customer support and professional services teams ● Created a worldwide Portnox professional community delivering and managing technical training for partners and customers ● Provided all services required form company IT utilizing internal and external resources. Show less



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Project Management Officer

  • Oct 2015 - Sep 2016

  ● Provide a formal, centralized layer of Amdocs ACC billing and CRM project control and integration including scheduling, budget management, risk management, version management, managing teams of over 20 employees● Built and tracked holistic (E2E) program/project plan and delivery, including schedule, risk, budget, resources, communication, deliverables management, software packaging, reports, etc ● Delivered project audits/reviews and extracts lessons-learned● Kept the project within plan by creating risk management, performing reviews, identifying and highlighting risks and developed and provided appropriate contingency plans● Deployed effective and auditable methods for those areas under the Project Management Office's responsibility● Verify that the solution and architecture provided has real business value to customer and the solution adheres to and covers all customer requirements Show less

• PSO Group Leader

  • Sep 2013 - Oct 2015

  ● Lead and mentor a group within a project to successful delivery● Responsible for technical aspects of the Amdocs ACC delivery project● Perform high-level design and enforce technical standards, including software coding standards and those of tools and platforms● Ensure process alignment and team mentoring● Successfully delivered and managed customer deployments of Amdocs ACC● Lead the PS groups to success● Managed a full delivery to the very last task● Created a first time right culture by top level of Analysis & Design● Built customer relationship and communication throughout the project lifetime● Created a happy and fulfilling work environment for the group● Achieved customer satisfaction and full utilization of the product by successful presentation and training at customer site Show less



CyberArk

• United States
• Software Development
• 700 & Above Employee

• Director of Technical Support

  • Apr 2008 - Sep 2013

  Built, developed and led the CyberArk products (PIM Suite and HSIM) International 3 support teams: Tier 2 and tier 3 support, and Professional Services Operations ● Provide Technical Support for customers and partners 24*7 in respect to SLA ● Resolved implementation issues as remote services ● Delivered high standards, fast response and fast resolution time to Partners and Customers ● Built a knowledge center in CyberArk Technology and products, integrative products and security field ● Built a community of CyberArk experts ● Created and maintained high level of data integrity, quality and security ● Substantially reduced consumption of R&D resources by servicing and providing an escalation point for all Professional Services employees for all issues raised by prospects, customers and partners worldwide ● Increased efficiency of R&D time by delivering high quality data for each escalation ● Increased efficiency of PO processing and reduced time of product delivery ● Delivered product releases and created customer + partner awareness ● Reduced cost of Procurement while ensuring continuation of External service providers including Cellular, Leasing and product material suppliers ● Salesforce administration: Delivered all developments and customizations required and raised by company departments Show less



Partner Communications LTD.

• CRM System Team Leader

  • 2005 - 2007

  • Management of 10 CRM developers and analysts • Delivered high quality development of Partner CRM system including integration with multiple systems such billing, ERP, BI and more • Management of 10 CRM developers and analysts • Delivered high quality development of Partner CRM system including integration with multiple systems such billing, ERP, BI and more



Mavenir

• United States
• Software Development
• 700 & Above Employee

• CRM System Analyst & Programmer

  • Sep 2001 - Oct 2005

  • Development of Vantive and Oracle Applications CRM modules using FORMS, PL/SQL, PLL, CUSTOM PLL and MSSQL T-SQL. Environment: UNIX, NT, Oracle DB, SQL Server. • Increased collaborations by creating integration using web services • Successfully migrated the CRM system from Vantive on MSSQL Server to Oracle Application on Oracle DB. • Kept high customer satisfaction by providing high quality of new features and functionalities • Development of Vantive and Oracle Applications CRM modules using FORMS, PL/SQL, PLL, CUSTOM PLL and MSSQL T-SQL. Environment: UNIX, NT, Oracle DB, SQL Server. • Increased collaborations by creating integration using web services • Successfully migrated the CRM system from Vantive on MSSQL Server to Oracle Application on Oracle DB. • Kept high customer satisfaction by providing high quality of new features and functionalities