Operations Manager

• Mar 2020 - Present

Production Office Manager

• May 2019 - Jan 2022

Effectively oversee the daily function and administration of an entertainment production company, currently engaged in an array of projects at various stages of development, production, and post-production. Coalesce and lead team members, prioritizing tasks, and ensuring deadlines are met. Cultivate and contribute to the positive office culture poised for expansion and growth.Key Accomplishments:» Implement processes that streamline workflow, enhance communication, and bolster productivity among colleagues.» Liaise with vendors covering areas such as IT, property management, service providers, and business partners.» Designated as a key point of contact for the office, facilitating communication, and directing correspondence appropriately.» Guide and handle logistics for company events including holiday parties, client meetings, and business exercises. » Develop, launch, and manage the intern program, delegating tasks and building teams to fit the strengths of new team members. » Assist with employee training, HR, and payroll procedures when necessary. » Lead and execute ad-hoc projects and lend support to other departments in the interest of furthering the corporate mission.

Events, Administration and Guest Services Manager

• 2017 - 2019

Offered exemplary operational and administrative support to this high-end lodging experience in the heart of the Berkshire Mountains. The property contains guest suites, full-service restaurant, bar, and catering capabilities for events, conferences, weddings, and special events. Designated as the key point of contact ensuring a pleasurable stay for guests. Key Accomplishments:» Engaged with vendors preparing food and beverage sales contracts from inquiries and subsequently secure sales. » Executed group buyout contracts for hotel room blocks, calculating pricing and bulk rates on behalf of guests.» Coordinated events held on the property liaising with the client and gaining approval on food and beverage requests. Additionally, utilize food and beverage function sheets internally and guide waitstaff through duties for the event.» Orchestrated events alongside industry partners such as event planners and travel agents, educating them impressive capabilities for a given event. Directly increased revenue through these event bookings.» Handled communication for the “Outlook Box,” answering inquiries or routing to the appropriate party. Additionally, made reservations for the hotel or restaurant via phone, email or travel service. » Led the on-boarding of new hires, training them in policies and protocols. Additionally, processed new hire paperwork, delivered the employee handbook and ensured all employee files are complete and compliant.» Guided marketing, advertising and social media posts expanding awareness and exposure of the inn and property.

Assistant Innkeeper & Guest Services Manager

• 2016 - 2017

Assisted in overseeing daily operations of this historic inn nestled in the Berkshire Mountains offering hotel suites, spa services, and dining options among other amenities. Built strong rapport with guests resulting in repeat and referral business. Assumed the role of Inn Keeper periodically, as needed. Key Accomplishments:» Organized daily front of the house and back of the house breakfast service options. » Participated in an array of duties including reservations, check-ins, managing communication, monitoring turn-down service, making meals, and hosting special events, such as “Wine and Cheese” evenings. » Conduct weekly inventory assessing items that needed replenishing and placing orders so the Inn remained optimally stocked with food and goods for a high-quality guest experience. » Chaired scheduling efforts, maintaining adequate staff levels at all times to offer exceptional guest service. Amended staff levels during special events such as weddings, conferences, or meetings. » Lead the recruitment process, interviewing, hiring, on-boarding, and train team members to provide a consistency of service.

Personal Assistant

• 2015 - 2016

Streamlined and simplified daily life for a highly successful individual through organization, prioritization, and multitasking. Continuously assessed executives’ needs and formulated action plans to achieve them as quickly as possible. Key Accomplishments:» Coordinated communication, managing important phone calls, sorting mail, and screening outreach to determine which inquiries required responses.» Collaborated with key management personnel assisting in the arranging of special events. » Arranged all travel including: air, ground transportation, and hotel accommodations. Additionally, » Oversaw property maintenance requirements and third party contractors.

Figure Skating Choreographer and Performance Coach

• Nov 2008 - 2015

Utilized musical theatre and performance training to develop engaging, impactful, ice skating performances for students of various levels competing at competitions throughout the country. Built solid, ensuring relationships with students, parents, and coaches that resulted in increased business for the organization. Key Accomplishments:» Scheduled all weekly client appointments maximizing ice time availability.» Logged daily performance of athletes and shared all data with coaching staff for modifications and improvements.» Prepared all billing for clients, monitored payment accounts, and contacted account holders who were past due.» Conceptualized comprehensive skating programs that continuously challenged skaters and contributed to their development and growth within the sport.» Developed a detailed curriculum for figure skating programs taught in a seminar format in states such as: NE, IA, KS and MO. The curriculum was subsequently adopted by the organization. » Directed, choreographed, and managed full-scale ice shows as well as charity benefits.