Experience

Guilford Technical Community College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • Aug 2013 - Present

  As an Instructor of Business, mentor and assist college students to prepare for their future in business. As an Instructor of Business, mentor and assist college students to prepare for their future in business.



South University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty

  • Nov 2013 - Present

  As an Adjunct Business Faculty I teach undergraduate and Graduate courses mentoring and assisting students prepare for their role in Business. As an Adjunct Business Faculty I teach undergraduate and Graduate courses mentoring and assisting students prepare for their role in Business.



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Assistant Vice President

  • 2005 - 2012

  Served as AVP, Underwriting Account Executive, Underwriter and Senior Manager for Lincoln Financial Group, building and managing to facilitate the sales/administration of new business. • AVP/Underwriting Account Executive: Managed the e-Solutions retail team relations with key life insurance sales forces, for new business placements. 2011-2012 • Underwriting Account Executive: Managed the Conversion Exchange and Underwritten Change area in Underwriting & New Business, reduced staff by 30% . 2007-2011 • Underwriter: Underwrite Risk for cases, using age/amount requirements such as APSs, Labs, and Exams, to ensure placement of profitable business. 2006-2007 • Senior Manager, New Business and Underwriting: Established a New Business organization to facilitate efficient cost effective new business administration of a new product, from receipt to mailing and placement. 2005-2006 Show less



ALLMERICA FINANCIAL (now Hanover Insurance Group)

• Worcester, MA

• Director/Senior Consultant

  • 2003 - 2005

  Served as Director/Senior Consultant reporting to Senior Management responsible for strategic operations initiatives/improvement projects, with benefit/cost reporting. • Instituted work management process which eliminated inventory backlog within a year. • Developed standard setting processes/staffing models to plan capacity/resources. • Established performance standards and developed a model for productivity/quality. Served as Director/Senior Consultant reporting to Senior Management responsible for strategic operations initiatives/improvement projects, with benefit/cost reporting. • Instituted work management process which eliminated inventory backlog within a year. • Developed standard setting processes/staffing models to plan capacity/resources. • Established performance standards and developed a model for productivity/quality.



GMAC INSURANCE

• Winston-Salem, NC

• Process Metrics and Analysis Director

  • 2001 - 2003

  Served as Process Metrics and Analysis Director reporting to the Chief Policy Operations Officer. Focused on strategic continuous improvement solutions and budget/cost control. • Developed processes for business/scorecard solutions for all lines and departments. • Worked with finance/operations on annual budget and monthly variance analysis/reporting. • Instituted work control/process improvements reducing annual costs by 2.5 million. Served as Process Metrics and Analysis Director reporting to the Chief Policy Operations Officer. Focused on strategic continuous improvement solutions and budget/cost control. • Developed processes for business/scorecard solutions for all lines and departments. • Worked with finance/operations on annual budget and monthly variance analysis/reporting. • Instituted work control/process improvements reducing annual costs by 2.5 million.



CONSECO SERVICES L.L.C.

• Carmel, IN

• 2nd Vice President

  • 1997 - 2001

  Served as 2nd Vice President responsible for managing an operations area, and providing internal consulting, to provide analysis, strategic planning/improvements and redesign for improved productivity and quality. • Developed/trained management on a work distribution process that reduced inventory by two thirds. Also began to activate a balanced scorecard process and Six Sigma Program. • Managed business operations staff of over 115 including supervisors, managers and AVPs Served as 2nd Vice President responsible for managing an operations area, and providing internal consulting, to provide analysis, strategic planning/improvements and redesign for improved productivity and quality. • Developed/trained management on a work distribution process that reduced inventory by two thirds. Also began to activate a balanced scorecard process and Six Sigma Program. • Managed business operations staff of over 115 including supervisors, managers and AVPs



Computer Science Corporation

• Wethersfield, CT

• Senior Project Director

  • 1995 - 1997

  Directed the activities of multi-phase, high profile, multi-million dollar projects. Maintained client contact/relationship, planned resources and budget for implementing a administrative software system. Major clients included Lincoln National, Prudential and The Aetna. Accomplishments included: . Managed software installation that reduced product delivery time and improved productivity . Facilitated Project management training for new employees Directed the activities of multi-phase, high profile, multi-million dollar projects. Maintained client contact/relationship, planned resources and budget for implementing a administrative software system. Major clients included Lincoln National, Prudential and The Aetna. Accomplishments included: . Managed software installation that reduced product delivery time and improved productivity . Facilitated Project management training for new employees



ROBERT E. NOLAN COMPANY, Inc.

• Simsbury, CT

• Senior Management Consultant

  • 1988 - 1995

  As Senior Management Consultant, worked at client locations in the US and Canada, facilitated group workshops, trained management and monitored improvements. Redesigned to improve productivity/quality for financial services and manufacturing companies. Provided these consulting services, with measurement, analysis, planning and implementation for such companies as: Provident Mutual, BCBS of VA & IN, Guarantee Mutual, Fortis Benefits, American Fidelity, CNA, Medaphis Physician Services, Bank of Nova Scotia, and Tupperware. Accomplishments included: • Improved company's productivity by 20% to 40% with work standards. • Inspired a 20% improvement in sales, saving a product line from extinction. • Introduced work management processes, improving work control/measurements by 25%. • Designed a manufacturing distribution plan which increased delivery capacity by 300%. Show less