Jeff Rodell
Client Onboarding Specialist at Galaxy Digital: Volunteer Management- Claim this Profile
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Topline Score
Bio
Dan O'Neill, CPXP
Jeff is a consummate professional, and would be a great addition to your team. Jeff has a "get it done" attitude, but is also very personable and easy to get along with. This is a rare combination, and why you should bring Jeff on to your team.
Sara Helba
Jeff is down to earth, hardworking, and a joy to be around. I thoroughly enjoyed our time working together in graduate school. I have no qualms suggesting he would be wonderful to work with in any sector he dedicates himself to. Anyone would be lucky to hire and work alongside him.
Dan O'Neill, CPXP
Jeff is a consummate professional, and would be a great addition to your team. Jeff has a "get it done" attitude, but is also very personable and easy to get along with. This is a rare combination, and why you should bring Jeff on to your team.
Sara Helba
Jeff is down to earth, hardworking, and a joy to be around. I thoroughly enjoyed our time working together in graduate school. I have no qualms suggesting he would be wonderful to work with in any sector he dedicates himself to. Anyone would be lucky to hire and work alongside him.
Dan O'Neill, CPXP
Jeff is a consummate professional, and would be a great addition to your team. Jeff has a "get it done" attitude, but is also very personable and easy to get along with. This is a rare combination, and why you should bring Jeff on to your team.
Sara Helba
Jeff is down to earth, hardworking, and a joy to be around. I thoroughly enjoyed our time working together in graduate school. I have no qualms suggesting he would be wonderful to work with in any sector he dedicates himself to. Anyone would be lucky to hire and work alongside him.
Dan O'Neill, CPXP
Jeff is a consummate professional, and would be a great addition to your team. Jeff has a "get it done" attitude, but is also very personable and easy to get along with. This is a rare combination, and why you should bring Jeff on to your team.
Sara Helba
Jeff is down to earth, hardworking, and a joy to be around. I thoroughly enjoyed our time working together in graduate school. I have no qualms suggesting he would be wonderful to work with in any sector he dedicates himself to. Anyone would be lucky to hire and work alongside him.
Credentials
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Licensed Clinical Social Worker
STATE OF FLORIDA DEPARTMENT OF HEALTH
Experience
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Get Connected by Galaxy Digital
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United States
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Non-profit Organizations
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1 - 100 Employee
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Client Onboarding Specialist
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Oct 2022 - Present
•Acting as the first touchpoint for new clients and guiding them through the onboarding process. •Providing expert consultation and strategy to clients in order to optimize their software experience. •Supporting clients by maintaining positive relationships, assisting them in resolving their challenges, and working toward positive solutions. •Leading individual and group orientations as well as hosting open Zoom sessions to address client questions. •Regularly utilizing client… Show more •Acting as the first touchpoint for new clients and guiding them through the onboarding process. •Providing expert consultation and strategy to clients in order to optimize their software experience. •Supporting clients by maintaining positive relationships, assisting them in resolving their challenges, and working toward positive solutions. •Leading individual and group orientations as well as hosting open Zoom sessions to address client questions. •Regularly utilizing client success tools including ChurnZero, Google Suite, Pendo, Hubspot, Slack and Freshdesk. Show less •Acting as the first touchpoint for new clients and guiding them through the onboarding process. •Providing expert consultation and strategy to clients in order to optimize their software experience. •Supporting clients by maintaining positive relationships, assisting them in resolving their challenges, and working toward positive solutions. •Leading individual and group orientations as well as hosting open Zoom sessions to address client questions. •Regularly utilizing client… Show more •Acting as the first touchpoint for new clients and guiding them through the onboarding process. •Providing expert consultation and strategy to clients in order to optimize their software experience. •Supporting clients by maintaining positive relationships, assisting them in resolving their challenges, and working toward positive solutions. •Leading individual and group orientations as well as hosting open Zoom sessions to address client questions. •Regularly utilizing client success tools including ChurnZero, Google Suite, Pendo, Hubspot, Slack and Freshdesk. Show less
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U.S. Department of Veterans Affairs
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United States
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Government Administration
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700 & Above Employee
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Licensed Clinical Social Worker
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2015 - 2022
• Managed high intensity caseloads in the mental health and homelessness treatment programs • Provided ongoing supportive clinical case management visits to clients in the community in order to decrease hospitalizations • Completed client intake, onboarding, and discharge procedures • Assisted clients in creating and accomplishing personalized treatment goals to obtain self-sufficiency • Provided crisis management and safety intervention • Created and maintained a large network… Show more • Managed high intensity caseloads in the mental health and homelessness treatment programs • Provided ongoing supportive clinical case management visits to clients in the community in order to decrease hospitalizations • Completed client intake, onboarding, and discharge procedures • Assisted clients in creating and accomplishing personalized treatment goals to obtain self-sufficiency • Provided crisis management and safety intervention • Created and maintained a large network of resources and positive relationships with local agencies and individuals Show less • Managed high intensity caseloads in the mental health and homelessness treatment programs • Provided ongoing supportive clinical case management visits to clients in the community in order to decrease hospitalizations • Completed client intake, onboarding, and discharge procedures • Assisted clients in creating and accomplishing personalized treatment goals to obtain self-sufficiency • Provided crisis management and safety intervention • Created and maintained a large network… Show more • Managed high intensity caseloads in the mental health and homelessness treatment programs • Provided ongoing supportive clinical case management visits to clients in the community in order to decrease hospitalizations • Completed client intake, onboarding, and discharge procedures • Assisted clients in creating and accomplishing personalized treatment goals to obtain self-sufficiency • Provided crisis management and safety intervention • Created and maintained a large network of resources and positive relationships with local agencies and individuals Show less
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Homeless Empowerment Program
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Case Manager
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2013 - 2015
• Transitioned clients experiencing homelessness through the housing placement process • Provided case management and support to clients through counseling and utilization of resources • Completed intake assessments and client onboarding • Created personalized treatment plans, housing referrals, and individualized budget plans • Monitored client progress and compliance with program policies • Transitioned clients experiencing homelessness through the housing placement process • Provided case management and support to clients through counseling and utilization of resources • Completed intake assessments and client onboarding • Created personalized treatment plans, housing referrals, and individualized budget plans • Monitored client progress and compliance with program policies
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Education
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2011 - 2012
Florida State University
Master of Social Work -
2007 - 2011
Florida State University
Bachelor of Social Work
Community
