Lucia Alarcon

Delivery Practice Director at Silverstripe
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Contact Information
us****@****om
(386) 825-5501
Location
NZ
Languages
  • English Full professional proficiency
  • spanish Native or bilingual proficiency
  • French Elementary proficiency

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Nahuel M. Higa

I have had the pleasure to know Lucia in 2013 due to the shared interests and we became friends. I can assure that she is one of the most honest, committed and reliable person I know, both personally and professionally. Furthermore, she is always full of energy looking for new challenges. Of the many aspects that I could highlight about her work, planning, management and her passion deserve particular focus. I hope you will have the chance to know Lucia as professional and friend as well.

Martín Camilo Rodríguez

Trabajé con Lucía los primeros años de mi experiencia en Webar. Tiene una alta dosis de dedicación profesional y exigencia. Siempre atenta a todos los detalles de un proyecto y a manejar los conflictos con un buen trato y humor.

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Credentials

  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    Apr, 2021
    - Nov, 2024
  • ICAgile Certified Professional in Agile Team Facilitation (ICP-ATF)
    ICAgile
  • Life Coach
    Coach Masters Academy

Experience

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Delivery Practice Director
      • Dec 2021 - Present

    • Senior Delivery Lead
      • Aug 2019 - Apr 2022

      Responsible of leading an amazing squad to achieve the delivery of multiple digital initiatives using Agile, creating a culture of empowerment, collaboration and communication. Beyond ensuring all projects are delivered on time, within budget and as per agreed scope with stakeholders; my passion is to lead, coach and promote Agile practices, helping the squad to incorporate these practices in their daily work. I strive to encourage and support the professional development of my squad's team members, breaking down barriers and removing roadblocks that impact them.

    • New Zealand
    • Government Administration
    • 100 - 200 Employee
    • International Digital Programme Manager
      • Nov 2017 - Aug 2019

      Responsible for the strategy and development of ENZ’s digital programme of work and working alongside team members to execute according to our digital model, ensuring cross‐functional team members are involved. Leading and supporting the team to deliver outcomes using best practices and fit‐for‐purpose delivery approach. Focused on a collaborative planning process, prioritising the work that needs to be done according to teams’ capacity.I also lead the digital programme of work for China, developing our Wechat account, a China-hosted website solution and running alongside media experts our online media for this market.NZDM Awards: in March 2019, ENZ won x 7 Golds, Nexus Supreme and Grand Prix for the programme of work I lead: Study in NZ database marketing programme & MyStudyNZ. More on: https://stoppress.co.nz/news/education-direct-marketing-education-new-zealand-showered-gold-nzdm-awards https://enz.govt.nz/news-and-research/ed-news/enz-reigns-supreme-at-nz-direct-marketing-awards/ Responsibilities:• Providing expertise and experience in digital development from a delivery perspective• Developing ENZ’s digital programme of work for acquisition, ensuring a consistent digital ecosystem integration, following database marketing principles and marketing automation• Finding a fit‐for‐purpose delivery approach, removing obstacles or roadblocks to ensure delivery• Leading a collaborative planning process by running workshops to identify core goals and objectives of the different teams. Support the teams running their programmes of work. Implementing new tools to enable visualization and management of Student Marketing team work flows.• Focusing on continuous process improvement and new ways of working.• Reporting on work delivery performance in terms of business outcomes.

    • International Digital Project Manager
      • Jul 2016 - Oct 2017

      Responsible of ensuring the efficient project management of ENZ's digital properties and the development / implementation of digital projects for the team in NZ and offshore. Leading with best practices the execution of the digital programme of work, my goal is effectively run in an agile way the activities planned, meeting milestones and objectives required, as well as reporting and optimizing performance based on data analysis.

    • New Zealand
    • Design Services
    • 1 - 100 Employee
    • Digital Project Manager
      • Jul 2015 - Jun 2016

      Responsibilities • Supporting the management of NV Interactive on client projects and accounts, as well as building, maintaining and facilitating relationships within the team and different stakeholders. • Accountable for managing and driving various digital projects to ensure compliance to project scope, budget, timing and strategy • Leading the execution of multiple project types, from large-scale websites to interactive touchscreen kiosks and digital signage solutions • Assessing client technological needs proactively to create and enable effective digital solutions • Responsible for planning and coordinating resources, allocating tasks for most of the agency clients. • Effectively scheduled releases to ensure that the tight pipeline could flow according to what was necessary

    • Project Manager & Office Manager
      • Oct 2013 - Aug 2014

      Responsibilities: • Responsible for an accurate and proper management of the Buenos Aires office team, monitoring the workload of the overall team and working actively on solutions to ensure productivity, quality and processes. • Accountable of ensuring a correct and effective delivery of multiple projects for Buenos Aires office • Project Managing ICT projects with cross functional, international teams in 3 countries • Working alongside team leaders and other Project Managers at Munich headquarters to plan and develop projects, as well as coordinating resource/task allocations, prioritizing multiple clients according to their milestones • Responsible for achieving objectives within agreed timeframes and budgets • Reporting on the office efficiency and resources’ time usage in order to maximize results • Supporting management in career plans, assignments, researches etc. and to develop a good work environment in general

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Digital Project Manager
      • Sep 2011 - Oct 2013

      Responsible for the overall direction, coordination, implementation, execution and control of several ICT projects simultaneously, ensuring quality of the deliverables. Responsible for defining ICT projects scopes, estimate the resources and participants needed and submitting budget proposals, plans and schedules. Working alongside the team in analyzing information needs and specifying technology to meet those needs. Formulating and directing ICT projects according to technical feasibility, planning the roll-out, identifying milestones and ensuring tasks were prioritized accordingly.

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Senior Digital Account Executive-Project Manager
      • May 2010 - Aug 2011

      Accountable for scoping, planning, resourcing, rolling out and delivering ICT projects, leading a team of creative directors, designers, front-end and back-end developers. Responsible for management and coordination of multiple projects. Serving as a single point of contact of Grey’s clients, resourcing tasks with the production team, prioritizing activities required to ensure digital solutions were delivered within agreed timeframes and budget. Managing the client relationship effectively, identifying their needs to plan and develop a digital solution according to their standards. Developing detailed work plans, schedules, estimates and scope documents.

    • Argentina
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Digital Account Executive Project Manager
      • Mar 2008 - Apr 2010

      Accountable for ICT Project management and coordination, as well as taking care of the development for interactive initiatives. My responsibilities included scoping and planning what needed to be developed, as well as controlling that the development process was rolling out in a timely manner and according to quality standard defined by the client requirements. This required from me a close and direct daily involvement in all necessary steps, end-to-end during all project life-cycle, organizing resources to ensure collaboration, a fit-for-purpose delivery and tasks priorities that were followed along the way. For some clients I also took part in the development of creative strategies, concepts, copy-writing and proofreading.

  • Del Sur - Comunicación Integral
    • Buenos Aires / Argentina
    • PA/Account Assistant Executive
      • Nov 2006 - Oct 2007

      Providing assistance to CEO, secretarial work, front desk, direct contact with clients. Accountable for providing day-to-day support to meet ICT project milestones, objectives and deliverables within agreed timeframes and budgets, working with graphic/web designers and programmers, ads campaign follow up, locating and contacting suppliers and various administrative duties. Providing assistance to CEO, secretarial work, front desk, direct contact with clients. Accountable for providing day-to-day support to meet ICT project milestones, objectives and deliverables within agreed timeframes and budgets, working with graphic/web designers and programmers, ads campaign follow up, locating and contacting suppliers and various administrative duties.

Education

  • Nomad8
    ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF), Agile
    2016 - 2016
  • Boost Agile Wellington New Zealand & Others
    Short courses and Workshops, Agile Project Management
  • “Del Sur” School of Social Psychology
    Degree in Social Psychology, Social Psychology
    2013 - 2015
  • Universidad de Buenos Aires
    Specialization in Communication Design, Communication Design
    2010 - 2012
  • “Capacitarte” – University of Buenos Aires
    Web Analitycs, Web Analitycs
    2011 - 2011
  • Argentine School of Business
    Specialization Seminary: Integral Marketing, Marketing
    2007 - 2007
  • University of Morón
    Bachelor Degree Major in Advertising, Advertising
    2003 - 2006

Community

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