Administrator

• Oct 2022 - Present

Executive Sales Assistant

• Oct 2019 - Present

- Providing direct administrative support to the Director of the company and the whole sales team - Planning, organizing and managing multiple calendars for the sales team- Liaise with other teams within the company and external parties to ensure efficient workflow and handling of internal requests- Liaise with solicitors for smooth legal transaction for both parties (Vendor and Buyer)- Check contract of sale - Create marketing materials for properties for sale- Create weekly sales report for each property listing- Create sales tax invoices for vendors and handles deposit- Create ad Manage CRM data- Handle inbound/outbound inquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)- Answers questions from potential buyers/Sellers/tenants whilst entering any new data into the CRM to enrich the information- Qualify potential buyers and tenants expressing interest in property listings- Coordinate and schedule property viewings for potential sellers, buyers and tenants against the schedule of the assigned Real Estate Consultants to meet team targets and maximize sales opportunities for each call/inquiry- Project manage tasks to ensure follow-up to action items- Master multi-tasker: manage multiple tasks for multiple properties for sale Show less

Marketing and Sales Representative

• Oct 2019 - Present

- Manage Lead's full life cycle of the sales process- Prospecting new clients through various channels (Phone calls, Email, SMS, Facebook)- Supports directors & sales agents by qualifying real estate leads into new client until a solid appointments are set, increasing conversion rate (Appointment Setter)- Maintain relationships with clients through phone calls, email, text etc.- Answers customer's sales and rental inquiries & setting up rental inspection bookings- Accomplished sales admin tasks (from creating sales listing until the property is sold)- Develop new business opportunities within specific suburbs to expand clientele (email & text messaging marketing)- Create marketing materials- Generate Marketing Campaign Activity Reports of each Sales Property Listing (weekly)- Managed new and existing clients' records and other sales ad-hoc task Show less

Marketing and Sales Representative

• Oct 2019 - Present

Marketing Event Assistant

• Jan 2019 - Aug 2019

-Worked with clients who are interested in Overseas Property Investment (Singapore, Hong Kong, Malaysia, Germany, UK, Portugal) -Worked hand in hand with the Marketing Director of Property Newsletter in running email marketing for special real estate seminars and showcases - Assisted in inviting clients thru email and phone call marketing -Worked with clients who are interested in Overseas Property Investment (Singapore, Hong Kong, Malaysia, Germany, UK, Portugal) -Worked hand in hand with the Marketing Director of Property Newsletter in running email marketing for special real estate seminars and showcases - Assisted in inviting clients thru email and phone call marketing

Publishing Consultant

• Mar 2017 - Feb 2019

- Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions - Communicating with authors via telephone, email, and/or postal mail regarding the status of the book production process - Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards - Solving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission files • Saving necessary author and book information into the database, including an author’s contact information, service selections, and special instructions - Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs. - Establishing and maintaining a highly professional and courteous client interaction environment Show less

English Second Language Teacher

• Dec 2016 - Mar 2017

Retail Sales Representative

• Feb 2015 - Dec 2016

Technical Support Representative

• Aug 2014 - Jun 2015

- Resolved customers technical and network problem by performing a question diagnosis while guiding users through step-by-step solutions - Achieved 100% call center service standards and/or performance metrics if not exceeded - Increased productivity by ensuring to have the lowest Average Handling Time while providing real assistance in parallel - Resolved customers technical and network problem by performing a question diagnosis while guiding users through step-by-step solutions - Achieved 100% call center service standards and/or performance metrics if not exceeded - Increased productivity by ensuring to have the lowest Average Handling Time while providing real assistance in parallel