Experience

Westchester Community College

• United States
• Higher Education
• 1 - 100 Employee

• Technical Assistant

  • Jul 2015 - Present

  • Effectively utilize WCC’s registration database (PeopleSoft) to increase student enrollment. • Deliver effective, personable customer service in-person, online and via telephone. • Provide data and instruction to faculty members to enable remote access to campus database. • Accurately process enrollment transactions to maximize program revenue. • Layout, edit and proofread educational marketing materials to promote increased enrollment. • Effectively utilize WCC’s registration database (PeopleSoft) to increase student enrollment. • Deliver effective, personable customer service in-person, online and via telephone. • Provide data and instruction to faculty members to enable remote access to campus database. • Accurately process enrollment transactions to maximize program revenue. • Layout, edit and proofread educational marketing materials to promote increased enrollment.



The New Yorktown Animal Hospital

• Client Service Representative

  • 2006 - 2014

  • Accurately managed special database of 700+ active clients ensuring efficient problem resolution. • Answered and placed 50+ phone calls per day increasing patient attendance by 110%. • Identified and prioritized emergency appointments, coordinating effective emergency response. • Educated clientele on current preventive programs encouraging their participation in their pets’ care, boosting confidence in the flow of communication within the practice. • Accurately managed special database of 700+ active clients ensuring efficient problem resolution. • Answered and placed 50+ phone calls per day increasing patient attendance by 110%. • Identified and prioritized emergency appointments, coordinating effective emergency response. • Educated clientele on current preventive programs encouraging their participation in their pets’ care, boosting confidence in the flow of communication within the practice.



MassMutual

• United States
• Financial Services
• 700 & Above Employee

• Administrative Assistant

  • 2001 - 2006

  • Assisted 4 Financial Planners by collecting and managing important data for industry compliant database which maximized customer retention. • Coordinated medical exams for new applicants which increased agents’ sales revenue by over 125%. • Processed new business applications efficiently, enabling the agents to procure new business. • Assisted 4 Financial Planners by collecting and managing important data for industry compliant database which maximized customer retention. • Coordinated medical exams for new applicants which increased agents’ sales revenue by over 125%. • Processed new business applications efficiently, enabling the agents to procure new business.



MessageClick, Inc.

• United States
• IT Services and IT Consulting

• Office Administrator

  • 1999 - 2001

  • Planned quarterly executive board meetings with investors helping to obtain funding for the firm. • Proactively organized newly hired staff during the peak 2-year growth of the company. • Processed all personnel information for 80+ employees and planned company events enhancing firm morale and productivity. • Planned quarterly executive board meetings with investors helping to obtain funding for the firm. • Proactively organized newly hired staff during the peak 2-year growth of the company. • Processed all personnel information for 80+ employees and planned company events enhancing firm morale and productivity.