Experience

Lake County

• United States
• Government Administration
• 700 & Above Employee

• Technical Director

  • Oct 2013 - Present

  Provide technical and managerial direction in the development, maintenance, testing, and support of software and hardware for applications and systems used to plan, support, administer, and tabulate national, state, county, and local district elections for over 460,000 registered voters in 431 precincts in Lake County, IL. Prepare, load, test, and initialize ballot tabulators, ePollbook tablets, printers, laptops, and ADA equipment used for Vote By Mail, Early Voting and Election Day. Continuously update Lake County Clerk's election night results website as results are tabulated. Coordinate team activities in support of voter registration, election judge training and scheduling, and vendor management. Provide up-to-date information and implement changes to the Lake County Clerk's website. Ensure compliance with Illinois State Board of Elections requirements. Actively work with the IL State Board of Elections, Lake County IT Department, and election equipment vendors to evaluate and implement appropriate and effective cybersecurity measures to protect election systems. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Technical Director

  • Nov 2000 - Apr 2013

  Provided overall leadership and functional management of a team supporting Interactive Voice Response (IVR) applications and a team supporting call center recording applications. Managed tier 2 support teams providing customer service and support. Installed and supported Verint Contact Quality Monitoring application for AT&T call centers from various business units. Managed enhancements to application portfolio by working in concert with many different business clients, including Consumer, Small Business, Network Services, Human Resources, Procurement, Corporate, and external clients to define business and/or technical requirements. Colloborated with AT&T Offshore Management Office for over 6 years to review and recommend changes to AVP organization's yearly offshore vendor contract. Actively involved in contract negotiations and extensions, SLAs, staffing, and review and approval of monthly vendor invoices. Thorough understanding of implementing projects through the software development lifecycle (SDLC) and AT&T's ITUP/PRISM process. Strong background in planning, implementing, and managing change. Show less



Ameritech

• United States
• Telecommunications
• 100 - 200 Employee

• Analyst

  • Jun 1996 - Nov 2000

  Provided development, maintenance, and support of various Interactive Voice Response (IVR) applications used by external and internal clients of Ameritech. Supported migration from end of service life Periphonics IVR platform by rewriting/recoding applications to the IBM DirectTalk platform. Performed maintenance and development of application changes using DirectTalk, Oracle, SQL, C, and Unix. Conducted the designing, coding, testing, and implementation of maintenance and development projects. Completed Year 2000 Certification of application portfolio. Show less