Global Director HRBP

• May 2023 - Present

Senior Organizational Development Specialist

• Feb 2023 - Apr 2023

Senior Human Resources Business Partner

• Aug 2021 - Feb 2023

People Strategic Advisor

• Nov 2019 - Jul 2021

Senior Organizational Development Consultant

• Oct 2016 - Nov 2019

Senior Organizational Development Specialist

• Sep 2014 - Sep 2016

Learning and Talent Development Specialist II

• Mar 2011 - Sep 2014

Provided training and non-training performance improvement recommendations to departments and leadership team based on needs assessment results using evidence based decision making. Co-managed new hires by providing performance feedback and coaching, average of 15 per month, prior to their permanent placement into the organization. Identified talent and coach new hires on performance and interviewing techniques to assist with the appropriate placement within the organization. Co-designed, mentored, and facilitated train-the-trainer workshops for junior training staff. Co-developed junior training staff in human performance improvement methodologies based on the need of the team and the individual development plans for the individual associate. Coached training staff on needs assessment, design, implementation, evaluation and contemporary organizational development theory and methods. Collaborated with internal stakeholders on enterprise wide initiatives to achieve business objectives. Collaborated with the recruitment team to identify the appropriate metrics, develop and implement an evaluation plan, and recommend and implement the appropriate change in the selection process/tools. Lead in the introduction and design of evaluation plans for the organization. Developed action plans and recommendations based on evaluation results. Communicated evaluation results and recommendations to stakeholders. Conducted needs assessment and employ a systematic development process. Designed and develop e-learning using Camtasia. Designed, developed, and implemented instructor led training for classroom and web-based. Designed and administer onboarding plan for the training department. Show less

Corporate Trainer

• Jun 2009 - Feb 2011

Conducted gap analysis to determine need and recommend the appropriate intervention. Designed and developed training programs as needed. Facilitated management and associate professional development workshops. Facilitated instructor led training to various departments on new systems and products. Designed, developed, facilitated, and evaluated web based training of a new system that would allow better tracking, evaluation, and consistency for 800 global IT employees located in the US, UK, and India. Conducted assessment and re-evaluation of training to measure effectiveness and suggest changes. Designed, developed, facilitated, and evaluated Train The Trainer workshop for interdepartmental trainers. Maintained courses and provide support for SumTotal (learning management system). Show less

Corporate Quality Assurance Analyst

• Oct 2007 - Jun 2009

Facilitated Effective Phone Skills training for new hires. Conducted group and one on one skills coaching sessions with 400 customer service representatives. Wrote, edited and published departmental communications, job aids and scripts. Helped maintain and update web resources used by customer service representative. Presented guidelines and procedures to groups of associates and/or managers. Facilitated calibration with service center managers to ensure consistency in evaluating the performance of the customer service representatives. Analyzed performance data and development improvement plans for service associates with a 90% of associates improving performance after one month of following the performance plan. Monitored phone calls and provided feedback to customer service representatives. Show less

Operations Associate II

• May 2006 - Oct 2007

Consistently exceeded team call handling average by 15 percent. Assisted clients with fixed and variable annuities, including submitting trade instructions. Assisted with interdepartmental training. Coached team members to assist in improving performance. Provided process management consultation to address process improvement strategies. FINRA registered (series 6).