Experience

Trimble Maps

• United States
• Software Development
• 200 - 300 Employee

• Data Analyst, Customer Experience

  • Oct 2021 - Present

  United States -Create analytics dashboards that highlight route performance in order to provide customer solutions and present findings to stakeholders and executives - Lead multiple data analysis projects with two new team members to successful completion and provided consistent guidance to help mitigate any blockers - Perform statistical analysis of routes to identify missing data attributes to refine internal data - Test routes in Internal UI to identify inconsistencies in routing data to… Show more -Create analytics dashboards that highlight route performance in order to provide customer solutions and present findings to stakeholders and executives - Lead multiple data analysis projects with two new team members to successful completion and provided consistent guidance to help mitigate any blockers - Perform statistical analysis of routes to identify missing data attributes to refine internal data - Test routes in Internal UI to identify inconsistencies in routing data to optimize routes for consumers - Create dataset to track potential issues and identify trends within the data - Utilized Jira to identify and solve customer issues and enhance customer experience -Participate in daily stand-ups to communicate updates and adjust workload according to business needs Show less



Syracuse City School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Data Management Associate

  • Sep 2019 - Oct 2021

  Syracuse, New York Area -Created an advanced database of forms, queries & reports using MS Access, Excel, and SQL to act as a pipeline for employee information within HR - Analyzed confidential employee file information & produced actionable insight regarding its value to prepare for data processing - Designed & developed informative presentations to enhance team knowledge & cooperation on document management software

• Information Technology Internship

  • May 2019 - Sep 2019

  Syracuse, New York Area -Analyze confidential employee file information and assess the importance and necessity of the data for its digitization - Utilize Docuware software to scan and upload files to the employee database -Collaborate with members of the team to lead informative meetings and presentations in order to teach colleagues about the Docuware software