Experience

Centauri Health Solutions, Inc

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Senior Service Line Manager

  • Feb 2023 - Present

  Lead a team of Analysts responsible for internal and external reporting, invoicing, and data analysis. Collaborate with others across the organization to ensure client satisfaction and Service Line success. Promoted from the Service Line Manager role.

• Service Line Manager, Operations

  • May 2016 - Feb 2023

  Manage day to day operations and success of the department. Oversee a team of Supervisors, each with about 10 to 12 direct reports in a call center environment.Develop and enforce policies, practices, and key performance metrics for staff. Write, review, and deliver performance reviews. Create and facilitate individual development plans and performance improvement plans.Coach Team Leaders on all things related to employee relations, including managing performance, time and attendance, and behavioral issues.Implement process improvements and manage both large and small projects. Collaborate with others throughout the organization to ensure success of the Service Line. Show less

• Supervisor

  • Mar 2015 - May 2016

  Led a team of 10 Sr. Outreach Specialists that worked with Medicaid health plan members and the Social Security Administration's disability listings. Ensured applications were completed, compliance and quality metrics were met, and attendance and behavioral issues were addressed.

• Sr. Outreach Specialist

  • Jan 2014 - Feb 2015

• Account Representative

  • Jun 2013 - Dec 2013