Technical Engineer

• Jan 2020 - Present

I.T. Support

• Jan 2019 - Jan 2020

• First and second-line support for a multi-site healthcare organization. • Responsible for Active Directory administration of approximately 400 users. • Working with Avaya VOIP system. • Network cable runs, layer 2 switch basic configurations, and network rack setups. • File server and Synology NAS security permission handling. • Windows workstation building, imaging, and deployment. • Access control system implementation and support. • Setup a WSUS server for patch management. Show less

Helpdesk Support Specialist

• Feb 2018 - Jan 2019

I provide first-level technical support for clients in a fast-paced environment. I maintain intermediate level knowledge of IT systems and Operating Systems in order to provide the best level of support. I perform software troubleshooting remotely, using LogMeIn and SCCM. I will occasionally check settings within Microsoft Exchange Console for issues with shared emails accounts, etc. It’s up to me to determine if an issue is hardware or software related, and I will dispatch field technicians for hardware issues when appropriate. I must maintain professionalism while on all calls, and I’ve adapted to not speaking above a client’s technical level. Key Accomplishments: ● I consistently achieve some of the highest scores within our team per month, based on Average Handling Time and Quality Assessment. Show less

Assistant Store Manager

• Oct 2016 - Mar 2018

I was responsible for driving the technology department’s sales goals and the training of all team members within the department. I would still work the department occasionally and maintained the same level of break/fix experience that I had before my promotion. I was also responsible for hiring, coaching, and firing all employees within the store and adhering to the highest level of customer satisfaction.

Senior Computer Technician, Sales Consultant

• Feb 2012 - Sep 2016

I was responsible for the day-to-day duties of break/fix computer services, as well as new computer setups. This is where I got the majority of my client-facing desktop support experience (not including what I’ve done for friends and family on the side), as I was exposed to many different variations of issues, ranging from hardware diagnostics and replacements to many different software issues, including the latest viruses and ransomware that I got experience removing.