Teamleader

• Feb 2021 - Present

Group Fitness Instructor

• Dec 2010 - Aug 2022

Spinning and Tabataclasses I also teach Yoga classes and yoga courses Spinning and Tabataclasses I also teach Yoga classes and yoga courses

Supportchef

• Aug 2019 - Jan 2020

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Manager project group

• Aug 2018 - Aug 2019

Responsibilities: Staff responsibility with emphasis on lead and develop a group on 10 Project managers. Supporting members of the team through all phases of the project, from pre-studies to delivery where focus is on cost, implementation and follow-up. It requires a good communication and collaboration ability to be successful in this role, as there is close contact with colleagues, entrepreneurs and suppliers in different disciplines. Responsibilities: Staff responsibility with emphasis on lead and develop a group on 10 Project managers. Supporting members of the team through all phases of the project, from pre-studies to delivery where focus is on cost, implementation and follow-up. It requires a good communication and collaboration ability to be successful in this role, as there is close contact with colleagues, entrepreneurs and suppliers in different disciplines.

Supportchef

• Nov 2015 - Aug 2018

Group Planning Manager

• May 2014 - Sep 2015

Responsibilities: Overview of total staff in of all projects in all countries. Main responsibility for the even load between the countries projects. Continuously solve urgent, escalated staffing problems worldwide through prioritization and redistribute of resources. Accomplishments: My work has led to cost-effective and profitable solutions. Implementation and adaption of a common and structured process for resource booking Implementation of vacation planning process for SE Show less

Planning Department & Team Lead

• Jan 2011 - May 2014

Responsibilities:Split role between with various distribution according to needs.Team leader for system developer team of variable size (15-40) over the years. Locally in Lund and remote in Trollhättan. Performance and salary reviews, development plans, recruitment and termination etc. Responsible for the overall occupancy of all operative resources in SE and the planning for coverage during vacation periods. HR and other managers often used me for second opinion in recruitment2008-2011 I handled all customer support contracts. Accomplishments:Increased employee satisfaction index for several years.Part of several successful recruitments.Common, organized process in SE for resource booking and setting up a tool for it in our intranet. KPI implementation for planning department SE. Show less

Team Manager

• Jun 2008 - May 2014

Team leader for system developer team of variable size (15-40) over the years. Locally in Lund and remote in Trollhättan. Performance and salary reviews, development plans, recruitment and termination etc.

Customer Service Manager

• Jul 2005 - May 2008

Responsibilities: Staff responsibility. Responsible for daily manning of service desk.Delivery according to SLA.Handle escalations - both internal and external.Administrator of our case management system Remedy.Educate employees in problem solving for On Call duty.Accomplishments:Recruitment of a successful support team, many of them still in the servicedesk.Implementation of Problem management towards IKEA.Implementation of KPI’s and statistics. Raised status internally for members of the support team by making sure they were involved in ongoing customer projects Show less

Customer Service Representative

• Aug 2003 - Jun 2005

Technical Support

• Jan 2000 - Jul 2003

Technical Support Engineer

• Aug 1998 - Dec 1999