Experience

EcoOnline Global

• Norway
• Software Development
• 400 - 500 Employee

• Sr. Manager of Revenue Operations

  • Jan 2023 - Present

• Sr. Manager of Revenue Operations

  • May 2022 - Feb 2023

• Sales Operations and Enablement Manager

  • Nov 2020 - Jun 2022

  Our customer community is on a path to an amazing achievement, the elimination of 5 Million workplace incidents by the end of 2025! The journey may have started with a tragedy, but nearly a decade later eCompliance continues to help friends, family and neighbours return home safely every day. Focused on creating efficiencies and scalability for the BDR, Sales and Growth team at eCompliance.



Cvent

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sales Operations Lead

  • Dec 2019 - Jul 2020

  As Sales Operations lead, I noticed that a massive delay in resolution rates was caused by the response rate of our CRM team, who were stretched to capacity and delayed in actioning issues raised by our team. To remedy that, I positioned myself as the Sales Operations CRM interlock. I upskilled through Salesforce’s trailblazer tool, securing 50 badges for completed modules and was granted administrative rights within Cvent’s CRM. Working closely with CRM, I was able to carry out operational… Show more As Sales Operations lead, I noticed that a massive delay in resolution rates was caused by the response rate of our CRM team, who were stretched to capacity and delayed in actioning issues raised by our team. To remedy that, I positioned myself as the Sales Operations CRM interlock. I upskilled through Salesforce’s trailblazer tool, securing 50 badges for completed modules and was granted administrative rights within Cvent’s CRM. Working closely with CRM, I was able to carry out operational activities, effectively removing the middleman and improving company processes and SLA’s. This combination of skillsets saw me become the Operations point for CRM Governance, SKU Governance, and quote management. I also front lined the company’s transition to the Salesforce Lightening Experience. A very detailed specific project that called for the requisitions of 14 different Sales Profiles being met. I spearheaded the project working with many different divisional teams to ensure that cross team requirements were met and implemented. I also had to ensure that business and operations processes that were changing due to Covid-19 were being documented and implemented whilst ensuing effective change management process was being followed.

• Sales Operations Assistant Lead

  • May 2018 - Feb 2020

  After being acquired by Cvent, my colleague count rose from 100 to 3,000 and I was no longer solely responsible for Sales Operations. I operated as the QuickMobile’s representative throughout the Acquisition for all things Sales and CRM related. I oversaw contract management, customer migration tracking, customer communications, territory management, commission exchange, financial tracking and reporting. I also conducted a thorough analysis of our Salesforce instance, securing pivotal data and… Show more After being acquired by Cvent, my colleague count rose from 100 to 3,000 and I was no longer solely responsible for Sales Operations. I operated as the QuickMobile’s representative throughout the Acquisition for all things Sales and CRM related. I oversaw contract management, customer migration tracking, customer communications, territory management, commission exchange, financial tracking and reporting. I also conducted a thorough analysis of our Salesforce instance, securing pivotal data and processes during the absorption of QuickMobile’s CRM instance into Cvents. Working closely with all stakeholders to ensure company standards as well as departmental expectations were adhered to. Once the merger was complete, I was given autonomy in the selection of projects I would undertake. I successfully spearheaded the build of our Cvent’s Sales Wiki, the companies first consolidated intuitive intranet system that was designed to ensure data integrity and management. I designed and launched the Sales Operations JIRA ticketing system for inbound Sales problems. Through successful change management we saw the submission and successful closing of 1,500 tickets in the first 6 months with an average SLA of 24 hours, 50% faster than prior to its introduction.



QuickMobile (now part of Cvent)

• Canada
• Events Services
• 1 - 100 Employee

• Sales Operations Lead

  • Feb 2016 - May 2018

  I was promoted to Operations lead during a difficult period for the company that was facing many challenges due to financial difficulties and frequent management changes. Senior Management took the decision that the best hope for the success of the company was to position us as best we could with the intention to sell. This meant increasing sales. As a team of one I implemented a grading system for data integrity. Providing a new interface of operation and removing years’ worth of… Show more I was promoted to Operations lead during a difficult period for the company that was facing many challenges due to financial difficulties and frequent management changes. Senior Management took the decision that the best hope for the success of the company was to position us as best we could with the intention to sell. This meant increasing sales. As a team of one I implemented a grading system for data integrity. Providing a new interface of operation and removing years’ worth of grandfathered, obsolete data. I worked closely with Sales Management in the restructuring of our Business Development Team which led to a 40% increase in inbound hot leads. I designed and implemented an interactive trend data dashboard which led to a successful restructuring of our pricing model and installed a new commissions program for our Account Management team. All of the above changes contributed to QuickMobile hitting their quarterly targets for 3 consecutive quarters for the first time in ten years. Which massively contributed to companies eventual acquisition by Cvent.

• Sales Administrator

  • 2014 - Feb 2016

  When I began my Operations journey with Quickmobile, I was solely responsible for all Sales Administration duties as well as the administration of our CRM instance and custom platform. I reported directly to the VP of Sales and acted as a central point of contact between all departments including HR, Client Services, Project Management, Sales and Marketing. I restructured and streamlined the entire Quote to Cash process and was responsible for the successful processing of over 4000… Show more When I began my Operations journey with Quickmobile, I was solely responsible for all Sales Administration duties as well as the administration of our CRM instance and custom platform. I reported directly to the VP of Sales and acted as a central point of contact between all departments including HR, Client Services, Project Management, Sales and Marketing. I restructured and streamlined the entire Quote to Cash process and was responsible for the successful processing of over 4000 contracts. I implemented lead campaigns, quotas and devised territories for Account Managers. Successes included the achievement of my Salesforce Administrative Certificate, the development and launch of our Partner Community Portal and the introduction of the use of Products, Quotes and Assets to our CRM system.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Account Manager

  • Nov 2013 - Sep 2014

  • Managed Client Relationships. • Troubleshot problems while operated multiple Computer Interfaces (SAP, PDA3). • Managed portfolio of SMB accounts and offered financial advice. • Operated the Agent Assist Line, (troubleshooting for colleagues). • Conducted the New Employee Integration Mentor Program. • Provided Team and Individual Agent Coaching. • Reviewed Team Metric Scoring and offered solutions for shortfalls. • Hosted Team Learning Sessions. • Overrode Security… Show more • Managed Client Relationships. • Troubleshot problems while operated multiple Computer Interfaces (SAP, PDA3). • Managed portfolio of SMB accounts and offered financial advice. • Operated the Agent Assist Line, (troubleshooting for colleagues). • Conducted the New Employee Integration Mentor Program. • Provided Team and Individual Agent Coaching. • Reviewed Team Metric Scoring and offered solutions for shortfalls. • Hosted Team Learning Sessions. • Overrode Security System to allow payment processing. Show less • Managed Client Relationships. • Troubleshot problems while operated multiple Computer Interfaces (SAP, PDA3). • Managed portfolio of SMB accounts and offered financial advice. • Operated the Agent Assist Line, (troubleshooting for colleagues). • Conducted the New Employee Integration Mentor Program. • Provided Team and Individual Agent Coaching. • Reviewed Team Metric Scoring and offered solutions for shortfalls. • Hosted Team Learning Sessions. • Overrode Security… Show more • Managed Client Relationships. • Troubleshot problems while operated multiple Computer Interfaces (SAP, PDA3). • Managed portfolio of SMB accounts and offered financial advice. • Operated the Agent Assist Line, (troubleshooting for colleagues). • Conducted the New Employee Integration Mentor Program. • Provided Team and Individual Agent Coaching. • Reviewed Team Metric Scoring and offered solutions for shortfalls. • Hosted Team Learning Sessions. • Overrode Security System to allow payment processing. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Overseas Team Leader

  • Dec 2009 - Nov 2013

  • Conducted all Administrative duties within resort. • Handled Accounts Receivable and Accounts Payable. • Supervised Team Performance within Sales and Customer Service duties. • Set Daily Sales Targets and Implemented Plans to ensure targets were met. • Developed and Maintained relationships with Vendors. • Hosted Weekly review meetings with Management to discuss performance. • Created Weekly Team Work Rosters and handled all team HR issues. • Organized and led day and… Show more • Conducted all Administrative duties within resort. • Handled Accounts Receivable and Accounts Payable. • Supervised Team Performance within Sales and Customer Service duties. • Set Daily Sales Targets and Implemented Plans to ensure targets were met. • Developed and Maintained relationships with Vendors. • Hosted Weekly review meetings with Management to discuss performance. • Created Weekly Team Work Rosters and handled all team HR issues. • Organized and led day and night Excursions. • Carried out Performance Development Plans for teammates and implemented Action Plans to ensure my teams’ development continued. • Charged with all on-line marketing efforts – Social Media platforms. • Ensured I met Monthly Sales and Customer Satisfaction Targets. Show less • Conducted all Administrative duties within resort. • Handled Accounts Receivable and Accounts Payable. • Supervised Team Performance within Sales and Customer Service duties. • Set Daily Sales Targets and Implemented Plans to ensure targets were met. • Developed and Maintained relationships with Vendors. • Hosted Weekly review meetings with Management to discuss performance. • Created Weekly Team Work Rosters and handled all team HR issues. • Organized and led day and… Show more • Conducted all Administrative duties within resort. • Handled Accounts Receivable and Accounts Payable. • Supervised Team Performance within Sales and Customer Service duties. • Set Daily Sales Targets and Implemented Plans to ensure targets were met. • Developed and Maintained relationships with Vendors. • Hosted Weekly review meetings with Management to discuss performance. • Created Weekly Team Work Rosters and handled all team HR issues. • Organized and led day and night Excursions. • Carried out Performance Development Plans for teammates and implemented Action Plans to ensure my teams’ development continued. • Charged with all on-line marketing efforts – Social Media platforms. • Ensured I met Monthly Sales and Customer Satisfaction Targets. Show less



4 Seasons Hotel

• Events and Banqueting Manager

  • Jun 2005 - Aug 2008

  • Met with Potential Clients interested in Holding Events; Weddings, Conferences, Birthdays etc. • Secured Bookings and Organized individual events to customers individual requirements. • Managed Accounts Receivable and Accounts Payable for the Functions Department. • Managed Staffing Requirements and H.R issues of Banqueting Staff. • Liaised with clients regularly to ensure satisfactory relationships. • Created profitable promotional efforts and advertised both online and… Show more • Met with Potential Clients interested in Holding Events; Weddings, Conferences, Birthdays etc. • Secured Bookings and Organized individual events to customers individual requirements. • Managed Accounts Receivable and Accounts Payable for the Functions Department. • Managed Staffing Requirements and H.R issues of Banqueting Staff. • Liaised with clients regularly to ensure satisfactory relationships. • Created profitable promotional efforts and advertised both online and offline. • Organized and Hosted Trade Fairs. • Ensured efficient Stock Control was maintained. Show less • Met with Potential Clients interested in Holding Events; Weddings, Conferences, Birthdays etc. • Secured Bookings and Organized individual events to customers individual requirements. • Managed Accounts Receivable and Accounts Payable for the Functions Department. • Managed Staffing Requirements and H.R issues of Banqueting Staff. • Liaised with clients regularly to ensure satisfactory relationships. • Created profitable promotional efforts and advertised both online and… Show more • Met with Potential Clients interested in Holding Events; Weddings, Conferences, Birthdays etc. • Secured Bookings and Organized individual events to customers individual requirements. • Managed Accounts Receivable and Accounts Payable for the Functions Department. • Managed Staffing Requirements and H.R issues of Banqueting Staff. • Liaised with clients regularly to ensure satisfactory relationships. • Created profitable promotional efforts and advertised both online and offline. • Organized and Hosted Trade Fairs. • Ensured efficient Stock Control was maintained. Show less